Customer Service Data Entry
Resume:
Yesenia Miranda
San Marcos, CA **************@*****.***
SUMMARY OF QUALIFICATIONS
Two years as customer service in the
telemarketing industry attending inbound
and out bound calls, records keeper, data entry,
general office equipment operator, trouble
shooter, clientele education and problem
resolution.
Experience
2013 – Present Pauma Casino
Pauma Valle, CA
Cocktail Waitress
Responsible for guest greetings.
Customer service, cashier.
Identification enforcement.
Alcohol awareness policy.
2011 - 2013 West Coast Gold Buyers
Pauma Valle, CA
Gold Tester and Buyer
Responsible for real time scanning,
validation, and clientele education.
Identification and valuation of gold, silver,
platinum, coins, and jewelry.
Data entry and Department of Justice legal
records.
Inventory control and general office
equipment operation.
2011 AAA Gold Exchange
Los Angeles, CA
Gold Tester and Buyer
Provided sufficient workflow and
procedures for company best practices.
Responsible for real time scanning,
validation, and clientele education.
Identification and valuation of gold, silver,
platinum, coins, and jewelry.
Data entry and Department of Justice legal
records.
Inventory control and general office
equipment operation.
2009 2010 East Ridge
Carlsbad, CA
New Accounts Manager and Recruiter
In charge of assisting the company and
clientele with tasks as needed such as
domestic and international shipping and
tracking of packages, reimbursements,
inventory control.
Responsible for customer support
communications. Fielded questions for
customers in person and over the phone for
purchases and conflict resolution.
Accounts and records management.
Provided technical support and
troubleshooting for customer transactions
2008 2009 United States Marine
Corps Community Services
Oceanside, CA
Senior Sales Supervisor
Supervised employees.
Supervised delivery of goods.
Responsible for sales reports and data entry.
Merchandise pricing management.
Trained employees for different company
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sales registers.
2003 2006 Teleperformance International
Edinburg, TX
Senior Nurse Translator /Sales Trainer
Responsible for commencement of new
client marketing campaigns
In charge of efficient campaign operations.
Translated approximately 30 state health
care calls per day assuring quality control
and employee supervision.
Responsible for training translators and
sales personnel
Assisting payroll with personnel hours
Education
May 2014 University of Phoenix
Tempe, AZ
A.A., Liberal Arts.
2009 – 2011 Palomar College
San Marcos, CA
General Education
ADDITIONAL INFORMATION
e mail **************@*****.***
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San marcos, CA PHONE 408-***-****
Fraud prevention, Microsoft Word, Excel, Data Entry, General Office Administration, and 10 key.
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