Yesenia Miranda

San Marcos, CA acf50l@r.postjobfree.com

408-***-****

SUMMARY OF QUALIFICATIONS

Two years as customer service in the

telemarketing industry attending inbound

and out bound calls, records keeper, data entry,

general office equipment operator, trouble

shooter, clientele education and problem

resolution.

Experience

2013 – Present Pauma Casino

Pauma Valle, CA

Cocktail Waitress

Responsible for guest greetings.

Customer service, cashier.

Identification enforcement.

Alcohol awareness policy.

2011 - 2013 West Coast Gold Buyers

Pauma Valle, CA

Gold Tester and Buyer

Responsible for real time scanning,

validation, and clientele education.

Identification and valuation of gold, silver,

platinum, coins, and jewelry.

Data entry and Department of Justice legal

records.

Inventory control and general office

equipment operation.

2011 AAA Gold Exchange

Los Angeles, CA

Gold Tester and Buyer

Provided sufficient workflow and

procedures for company best practices.

Responsible for real time scanning,

validation, and clientele education.

Identification and valuation of gold, silver,

platinum, coins, and jewelry.

Data entry and Department of Justice legal

records.

Inventory control and general office

equipment operation.

2009 2010 East Ridge

Carlsbad, CA

New Accounts Manager and Recruiter

In charge of assisting the company and

clientele with tasks as needed such as

domestic and international shipping and

tracking of packages, reimbursements,

inventory control.

Responsible for customer support

communications. Fielded questions for

customers in person and over the phone for

purchases and conflict resolution.

Accounts and records management.

Provided technical support and

troubleshooting for customer transactions

2008 2009 United States Marine

Corps Community Services

Oceanside, CA

Senior Sales Supervisor

Supervised employees.

Supervised delivery of goods.

Responsible for sales reports and data entry.

Merchandise pricing management.

Trained employees for different company

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sales registers.

2003 2006 Teleperformance International

Edinburg, TX

Senior Nurse Translator /Sales Trainer

Responsible for commencement of new

client marketing campaigns

In charge of efficient campaign operations.

Translated approximately 30 state health

care calls per day assuring quality control

and employee supervision.

Responsible for training translators and

sales personnel

Assisting payroll with personnel hours

Education

May 2014 University of Phoenix

Tempe, AZ

A.A., Liberal Arts.

2009 – 2011 Palomar College

San Marcos, CA

General Education

ADDITIONAL INFORMATION

e mail acf50l@r.postjobfree.com

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San marcos, CA PHONE 408-***-****

Fraud prevention, Microsoft Word, Excel, Data Entry, General Office Administration, and 10 key.

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