Customer Service Sales Representative

MATTHEW DIEFFENBACH

**** ******* *****, ************, ** 30135

(404) 944 – 0924 / ************@*****.***

PROFESSIONAL SUMMARY

• Customer-oriented professional with extensive sales and customer service experience

• Excellent route management and delivery skills

• Strong client-facing and relationship building skills

• Exceptional work ethic and commitment to providing above-standard service

• Excellent driving record, bondable and clean background

• Highly motivated, self-managing with excellent verbal and written communication skills

• Highly computer literate with experience/knowledge with Microsoft Word, Excel, PowerPoint and

Outlook

• Certified Forklift Operator

EMPLOYMENT HISTORY

Empire Distributors Dec 2014 – Present

Large wholesale alcohol distributor in the Southeast with over 700 employees in 8 locations.

Route Driver

Responsible for coordinating and planning delivery routes to ensure timely and accurate deliveries to customers.

Responsible for managing inventory and ensuring associated paperwork is complete and accurate. Coordinates

final collection of money from route customers and verifies that products and inventories match. Effectively

address customer concerns and seek additional product orders, communicating that information to appropriate

sales representative. Highly successful in building and managing current client relationships.

Southwire Sep 2011 – Jun 2013

Southwire Company, LLC is North America’s leading manufacturer of wire and cable used in the distribution and transmission

of electricity.

Warehouse Specialist Feb 2013 – Jun 2013

Armor Machinist Feb 2012 – Feb 2013

Rewind Operator Sep 2011 – Feb 2012

Topps Bar & Grill Aug 2008 – Sep 2011

Bar and restaurant that has been in business for 25 years in Douglas County.

Security/Barback/Bartender (Part-time)

Provided security and barback services in addition to managing bar, inventory and customer satisfaction during

shifts.

Crawford & Company Apr 2009 – Jun 2011

World's largest independent provider of claims management solutions to insurance companies and self-insured entities.

Catastrophe Insurance Adjuster (Part-time)

Provided property claims service face-to-face directly with members and third party customers in the field.

Investigated, evaluated, negotiated and adjusted moderately complex to complex property claims presented by

the insured to confirm coverage. Determined legal liability and equitability settled/defended claims in

compliance with all state regulatory requirements. Worked under minimal supervision to perform work

assignments and problem resolution.

Colortyme Aug 2007 – Aug 2008

Large rent-to-own company with operations in 3,140 stores in the United States, Canada, Mexico and Puerto Rico specializing

in products such as major consumer electronics, appliances, computers, and furniture and accessories.

Sales Manager

Responsible for sales and collections of furniture, appliances, computers and electronics for direct purchase or

rent-to-own.

EDUCATION

Wheeler High School, Marietta, GA - Diploma Received

2

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