Customer Service Sales

Timothy L. Sullivan

Jonesboro Arkansas, *****

870-***-****

Highlights of Qualifications:

. 2+ years Patient Access Director, Baptist Memorial Hospital

. 8+ years Pharmaceutical sales with Large Pharmaceutical Company.

. 20 years of military experience in leadership, accountability,

initiative in medical community.

. Expertise in Healthcare Administration/customer service field.

. Earned 3 Navy Achievement Awards for Outstanding services.

. Computer proficient: Windows Word, Excel, Outlook and PowerPoint.

. Excellent analytical and interpersonal skills.

. Goal-driven achiever with strong organizational skills, detail

orientated.

Education/Training

B. S., Workforce Education and Development, SIU, Carbondale, IL

2003

GPA 3.9

Professional Experience

Supervision/Human Resources

. Directly supervise 2 managers, 45 employees- Administrative budget of

$1.4 million annually.

. 6+ years business-to-business sales in pharmaceutical sales

experience.

. 15+ years of HR management experience in United States Navy.

. Implemented training program for all staff members in clinical

setting, topics included General Military Training, Customer Quality

Service, Check-in procedures and Cardio Pulmonary Resuscitation.

. Coordinated work assignments, performance evaluations and mentored 20

personnel in Optometry, Ophthalmology, Mental Health, and Physical

Therapy.

. Supply Facilitator: Managed $3M inventory in Ophthalmology Department

serving over 108,000 customers annually.

. Provided direction to 20 team members, completed performance

assessments, provided constructive feedback and offered OJT.

. Supervisor: Schedule & plan required trainings for 20 team members;

maintained tracking system to verify completion and compliance with

JCAHO.

Customer Service

. Understands and addresses both business and scientific oriented needs

of office-based physicians, their staff, and other healthcare

professionals by engaging in meaningful dialog to determine underlying

business needs and determine how products can address such needs.

. Able to identify basic principles of leadership including the use oral

and written communication in professional relationships; the role of

motivation, empowerment, and counseling in development of team

members; and ways to manage human resources, teams, and stress to

create a quality organizational climate.

. Grew market volume by over 15% throughout tenure, consistently

surpassing market goal expected annually by implementing aggressive

sales penetration plans that included numerous speaker based lunch and

dinners, extended working hours, and positioned product strategies and

marketing plans.

Problem Solving

. Proven ability to effectively manage and grow sales in a large

geographic territory by building strategic relationships with

physician consultants and local advocates.

. Highly focused and results-oriented in supporting complex, deadline-

driven sales efforts- able to identify goals and priorities and

resolve issues.

. Adept at establishing rapport and developing long-term association

with targeted physicians and key staff members.

. Achieves quarterly and annual sales goals. Identifies key influencers

in the customer environment and achieves designated physician and

pharmacist call expectations, with a focus on top targeted physicians.

. Utilizes monthly budget to maximize profitability and return on

investment.

. Recognized as Front-line Customer Service Representative for Eye,

Dermatology, Physical Therapy and Mental Health Departments: Resolving

wide ranges of customer complaints by utilizing skills of diplomacy

assertiveness and tact.

. Self-starter with strong verbal and written communication skills.

EMPLOYMENT HISTORY

Baptist Memorial Hospital

Director, Patient Access 07/12-

Astrazeneca Pharmaceutical LP 06/05-04/12

Pharmaceutical Sales

Ventiv Health Service, NJ 06/04-06/05

Pharmaceutical Sales

USN, Groton, CT 10/02-06/04

Work Center Supervisor

Pearle Vision Waterford, CT 11/03-01/04

Optician (P/T)

USN Meridian, MS 12/99-10/02

Clinical manager

LensCrafters, MS 02/02-08/02

Optician (P/T)

USN, Newport, RI 12/96-12/99

Work Center Supervisor

USN, Jacksonville, FL 05/93-12/96

Clinical Technician

Training

CHAA - Certified Healthcare Access Associate 2013

Navy Schools:

Naval Leadership, Pensacola, FL

Optician School, Yorktown, VA 1987

CPR Instructor certified, Meridian, MS

2001

Customer Service Facilitator, Pensacola, FL

2000

Medical Assistant, Great Lakes, IL

1985

Membership- HFMA Healthcare Financial Management Association 2013

Contact this candidate