Manager Customer Service
Resume:
Erica SWINSON
*** * **** ****** **** Richfield, NC 281**-***-*** 5800 *********@*****.***
Objective
Dedicated and technically skilled business professional with a versatile administrative support skill set
developed through experience. I am looking to obtain a position that enables me to utilize my experience to the
fullest capability. I am a very organized, detailed oriented, creative individual with a pleasant personality. I am able
to work well in a team capacity as well as independently. Excellent in all Microsoft software, MRI, AMSI, Rent
Roll, Ops, Yardi, and Onesite. Company expert and trainer in MRI.
Key Skills
Office Management Report & Document Preparation Customer Service
Exceptional Computer Skills Marketing Flyer Creation Meeting & Event Planning
Staff Development Accounts Payable/Receivable Social Networking Extraordinaire
Rent Collection Bookkeeping & Payroll Computer and Staff Trainer
Experience
Hawthorne Residential Partners October 2012 – March 2014
Hawthorne at Commonwealth, Charlotte NC
Community Manager – 144 units
Responsible for Company takeover of 2 communities (Arwen Vista and
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Country Club) before taking permanent position at Commonwealth in
January 2013.
Show and lease available apartment homes, organized monthly community
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events, and maintained community retention
Worked with Speedy Filer and Brownlee Law Firm to handle all legal
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procedures and evictions
Handled general responsibility for Residential community management
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Handle all move out statement of deposit paperwork
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Responsible for rehab of community, upgrading all aspects of community
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from adding new amenities and remodeling interior of apartment townhomes
including the office. Worked with project manager on choice of upgrades and
implementing the proper vendors to complete the task.
Increased Unit rents $160 while maintaining occupancy above 90%.
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Effectively growing Total Gross Potential Rent 13.83% ($14,139) MTD in 1
year.
Pressly Development February 2008 – August 2012
Argyle Place Apartment Homes, Hickory NC
Community Manager – 216 units
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Show and lease available apartment homes; Generated leases move ins,
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renewals, etc…
Organized resident events held every quarter including community watch
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meetings and pool parties
Prepare legal procedures and eviction notices
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Handle all move out statement of deposit paperwork
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Responsible for handling all customer disputes
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Brought property from 72% to currently 92% occupied
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Anderson Ferreira
Anderson Floor Covering, Charlotte NC August 2007 – February 2008
Office Manager
Handled all sub contractors, hiring, job assignment, and payments
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Responsible for all invoices, billing, payments, and payroll
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Outreach sales
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Company went bankrupt due to financial downfall, lack of work, and over spending by owner
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Heatherwood Apartment Homes, Charlotte NC August 2006 to August 2007
Marketing Manager (Assistant Manager) – 476 units
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Responsible for accounting month end closing procedures, Charging and
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posting all monthly rent, water bills, and miscellaneous fees.
Lowered Delinquency percentage from 8.5% to the lowest ever received
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(1.77%)
Assisted with bringing occupancy from 88% to 93%
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Prepare legal procedures and eviction notices
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Assist with generating leases, move ins, renewals, etc…
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Handle all move out statement of deposit paperwork
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Colonial Grand at Legacy Park, Charlotte NC August 2005 to August 2006
Marketing Manager (Assistant Manager) – 288 units
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Show and lease available apartment homes
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Responsible for accounting month end closing procedures, Charging and posting all monthly rent, water bills,
•
and miscellaneous fees.
Prepare legal procedures and eviction notices
•
Assisted other properties with delinquency and the new MRI RM system
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Trained marketing specialist to take over marketing manager position
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Assist with generating leases, move ins, renewals, etc…
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Handle all move out statement of deposit paperwork
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Colonial Grand at Mallard Creek, Charlotte NC May 2005 to August 2005
Marketing Specialist (Leasing Agent) – 252 units
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Lease up property
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Prepare tenant lease paperwork, amendments, summaries, exhibits, unexecuted and executed letters.
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Updated unit detail status
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Prepared Reports for manager and regional manager. Calculated occupancy, traffic, leases, etc…
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Colonial Properties Trust
April 2004 to August 2007
**Cornerstone Realty and Colonial Properties Trust merged in April 2005**
David Drye Co – Wexford Apartment Homes – Leasing Agent/Assistant Manager – May 2003 – April 2004
Honors and Awards
Star performer received at Cornerstone Realty in 2003 for being in the top 10% of property achievement
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Property of the month with David Drye Company in Oct. 2003 for raising occupancy 19.9% in one month and
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grossing the most leases
Leasing 101 certification provided by Professional Resource Options (PROs)
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Certified Apartment Manager (CAM) certification received in April 2006 provided by National Apartment
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Association
Certified Apartment Property Supervisor (CAPS) certification received in August 2008 provided by National
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Apartment Association
Contact this candidate