Compliance
Resume:
Director of Human Resources:
I am writing to express interest in securing employment with your organization. I am enthusiastic to continue a career where I can interact with clients, and excited to couple my background with your current vacancy. You can be confident that I will quickly become a central part of your team. With my vast experience and ingenuity I am able to adapt and accomplish any goals that are set before me.
My current experience is as a Consumer Protection Case Manager for a major full service law firm. In my position, I oversee many facets of compliance, procedural guidelines and helped build a department that generates income of over 2.26 million dollars annually, strictly on a contingent basis. My duties require me to thoroughly investigate creditor and lender non compliance, recommend solutions based upon my investigations and settle when applicable.
I have always been considered a problem solver and take pride in my forward thinking. My past experiences have required me to be focused and organized and I have excelled in the settings in which I have been employed. I am highly proficient with computers, numbers and many business applications. The available position with your organization combines my strengths and suits the employment opportunity I am currently seeking.
For your review I have added a copy of my resume with my relevant and most recent work experience. I have also included the 2 writing samples, as requested. Please note that I have redacted the more sensitive information. I trust that my interest in your available opportunity will be held in strict confidence. I thank you for your consideration and look forward to speaking with you more thoroughly about my qualifications.
Sincerely,
Robert Newman
Robert Newman
106 Glen Abbey Ln.
DeBary, FL 32713
**************@*****.***
Highlights of Qualifications:
• Ability to analyze problems and reach sound conclusions
• Excellent verbal and written communication and interpersonal skills
• Extensive knowledge of FDCPA,FCCPA,FCRA,TCPA, and all federal collection laws
• Highly proficient with Microsoft Office; MS Excel, Word, ProLaw Legal Software.
• Ability to read and interpret contracts and plan documents
• Ability to effectively exercise discretion and independent judgment
Experience:
KEL Attorneys 2013-Present Consumer Protection Case Mgr.
• Negotiates and hold creditors accountable for violations against our clients
• Maintains familiarity with Florida Rules of Civil Procedure and Small Claims
• Draft demand packages based upon FCCPA violations
• Make outbound calls to creditors and lending institutions
• Maintains a personal success rate of settling 50+ monthly claims totaling over 400K YTD
Convergent Outsourcing Inc. 2010-2013 Compliance Supervisor
• Investigate and respond to State, Client, Attorney General and BBB complaints.
• Investigates, responds and resolves attorney demands and lawsuits.
• Monitor collection calls and document issues.
• Assists with the staffing, training and development of current QA/Compliance team.
• Completes internal client complaint and legal logs.
Rain City Rentals 2006-2010 Sales Manager
• Manage a sales team of five (5) for a relocation company.
• Helps high risk renters secure housing by communicating with private homeowners and
utilizing current portfolio of property management groups.
• Trains staff through weekly meetings and ensuring proper closing techniques.
• Performs as a liaison between my staff and upper management.
H&R Block 2009-2013 Seasonal Tax Professional
• Maintains knowledge of national, state and local taxes to help prepare tax returns to keep
clients from paying unnecessary taxes and determine procedures for preparation of atypical
returns.
• Analyzes tax forms, enter data into a computer system, perform mathematical operations
and submit forms to appropriate government offices.
Contact this candidate