Customer Service Assistant

P rincess Joy Ventura Valencia

**** ********** ***** ******, ** 27243 Cell: 336-***-**** Email: ********@*****.***

Experience

Nursing Assistant I (June 2014 - present)

Bayada Pediatrics (Greensboro, NC)

• Provide gastrointestinal tube feeding daily. Responsible for maintaining seizure precautions and

documenting its length on the log sheet daily. Apply active range of motion and physical therapy

range of motion daily. Provide tub bath, hair and skin care. Prepare ketogenic diet or meal.

Encourage and assist oral feeding.

Front Desk/Daycare Associate (May 2014- present)

New Millennium Fitness (Mebane, NC)

• Assist in all aspects of daily operations for development of a full service fitness center. Help

create and implement programs for daycare and after school care for children of all ages.

Swim Instructor (May 2014- present)

New Millennium Fitness (Mebane, NC)

• Teach children the basic techniques of swim and overcoming fear in large bodies of water.

Responsible for maintaining a positive and safe environment for parents and children.

Nursing Student Intern (Fall 2013)

South Eastern Regional Hospital (Lumberton, NC)

• Administered narcotic medications under the supervision of a clinical instructor. Performed duties

of a nurse aide to assigned patients. Documented patient vital signs in computer system.

Conducted care plans that applies to patient’s goals. Observed endometriosis surgery in operation

room.

University Center Assistant (January 2013- May 2014)

The University of North Carolina at Pembroke (Pembroke, NC)

• Provided information on university services, policies, and regulations. Responsible for posting

approvals of fliers within the University Center. Facilitated sound speaker, bicycle and umbrella

rental agreement.

Certified Nursing Assistant Intern (Summer 2012-Fall 2013)

Glen Flora Nursing Home (Lumberton, North Carolina)/ Woodhaven Nursing

Home (Lumberton, NC)

• Checked morning vital signs to assigned residents. Provided bed baths while following standard

precautions. Assisted feeding and watched for aspirations. Assisted in ambulation during

activities. Provided range of motion as needed. Provided a clean and safe environment,

specifically bed making and removing all safety hazards.

Hospice Volunteer (Fall 2012)

Native Angels Hospice (Pembroke, NC)

• Provided companionship to geriatric clients in the home and delivered light housework

Team Member (July 2009 –May 2010)

Smoothie King (Durham, NC)

• Provided customer service by assisting, problem solving, and fostering a friendly atmosphere

daily. Followed Food and Safety regulations, worked within company advertising guidelines, and

maintained consistent team work.

Education

Bachelor of Science, Exercise and Sports Science, Health Promotion (August 2014)

• The University of North Carolina at Pembroke- Honor Roll, 4 Semesters

• Member of UNCP Lambda Sigma Honor Society

Courses

Bachelor of Science, Exercise and Sports Science, Health Promotion (August 2014)

• Chemistry Health Science I (CHM 1400)

• Lab Health Science I (CHM 1120)

• Chemistry Health Science II (CHM 1410)

• Lab Health Science II (CHM 1130)

• Microbiology and Lab (BIO 3150)

• Anatomy and Physiology I and Lab (BIO 2110)

• Anatomy and Physiology II and Lab (BIO 22120)

• Medical Terminology (SWK 2700)

• Pharmacology for Nursing Practice (NUR 3050)

• Nutrition for Clinical Practice (NUR 3040)

• Adult Health Nursing I and Lab (NUR 3150)

• Health Assessment Across Life (NUR 3200)

• Health and Fitness Behavior Change (HLTH 4100)

• Epidemiology of Diseases (HLTH 3650)

• Logic (PHI 1010)

• Research Statistics (PSY 2080)

Certification

• CPR Certified with American Heart Association

• Nursing Assistant I

Skills

• Research and Planning, Interpersonal Skills, Organizational Skills, Microsoft Office,

Power point, Problem Solver, Time Management, Teaching, Leadership, Tri Lingual

(English, Tagalog, Kapampangan)

Additional Information

• Leading Women’s Bible Study (July 2014- present)

• Relay for Life (April 2010- April 2014)

• LeaderShape (May 2011)

• Health Careers Club (December 2010-August 2011)

• Student Government Association (September 2010- December 2010)

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