Customer Service Sales

Brandi M. Hoskins:

*** ***** ******* ** **********, VA, 22304

(T) 571-***-****

**********@*****.***

SUMMARY OF QUALIFICATIONS:

Several years in customer service have enabled me to develop strong

communication skills. I am also able to remain efficient when working

under pressure in fast pasted environments. By nature I am a self-

motivated, creative thinker with the ability to get the job done.

EMPLOYMENT HISTORY:

October 2013 to September 2014

Advance Health

Scheduling Specialist

Schedule appointments for Medicare members to receive their free in

home health evaluation through their insurance policy while using

company data base and several different Applications. Ability to multi

task, and great customer service skills are key to maintaining this

position and the responsibilities it requires.

February 2013 to October 2013

Auto Connection

Finance Loan Specialist/Customer Care

Outreach to customers who have applied online for vehicle financing;

answer questions related to loans products and assist them in

evaluating their financing options. This position also includes

scheduling appointments for customers to meet with the dealership's

finance team. Proficiency in data entry is required. Recognized as

employee of the month (two consecutive months) for outstanding

customer service and exceeding expected sales quotas.

August 2011 to August 2012

AT&T Portables Lorton, VA

CUSTOMER LOYALTY REP

AUGUST 2011-AUGUST 2012: Respond to inbound calls from mobile

customers and assist with product trouble-shooting, and concerns.

Perform daily Audit reports generated from regional stores.

September 2008 to September 2011

TLK GROUP Woodbridge, VA

SALES /CUSTOMER SERVICE REP

AUGUST 2009-PRESENT: Respond to inbound calls to arrange new cable,

Internet and phone services for new customers. Also assist with

questions and technical issues for current Comcast customers. Daily

tasks include use of 3 different billing applications and strong

computer literacy and organization skills.

SEPTEMBER 2008-AUGUST 2009: Responsibilities included presenting

promotions to current Comcast customers, while maintaining daily sales

quotas in each region.

September 2007 to September 2008

Koons Auto Outlet Woodbridge, VA

Internet Finance Manager

Managed a department of 3 appointment setters for the dealership.

Contacted applicants once they were pre-qualified for a car loan

through one of the several banks the dealership partnered with. Met

and greeted customers and reviewed their credit

Reports as well as explained the loan approval process. Also produced

monthly stat and sales reports for the dealership's C.E.O.

June 2005 to September 2007

Capitol Recovery Service Inc. Fairfax, VA

Medical Billing Representative

Responsible for billing customer's health insurance for medication and

durable medical equipment. Utilized 3 different computer applications

that reflected different dates of service and deliveries of medical

equipment.

June 2003 to June 2005

USA Mobility Alexandria, VA

Inventory Agent

Processed customer service requests for national wireless accounts.

Troubleshooting of

service orders using CRM database application was required.

Coordinated status of service requests with national account

representatives. Excellent communication skills and proficiency in

data entry were required skills.

December 2001 to June 2003

Best Buy Springfield, VA

Cashier/Customer Service Rep.

Assisted customers with any issues related to store purchases. Problem

solving ability required in order to ensure customer satisfaction.

Made customers aware of service plans and warranties and performed

necessary data entry for insurance purposes. Conducted customer credit

investigations in order to approve applications for store credit.

.

June 1999 to December 2001

Quantico Marine Base Exchange Quantico, VA

Cashier

Customer sales and service. Management of special military accounts

and discounts.

EDUCATION:

June 2002 to December 2005

Northern Virginia Community College Woodbridge, VA

Completed 60 credits towards an A.A. in Communication Design

Relevant Coursework: Introduction to communication, Visual

communications, Communication Design, Digital Imaging, Graphic Design

II, Drawing II, Creative Concepts and writing.

Osbourne Park High School Manassas, VA

High School Diploma May 2000

SPECIALIZED SKILLS:

Adobe Photoshop, Adobe Illustration, Quark Express, Microsoft Office,

Microsoft Word, & Excel

REFRENCES: Alan Webb (Former Manager) 888-***-****

Erica Younger (Former Co-Worker) 571-***-****

Shantell Fields (Former Co-Worker) 571-***-****

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