Customer Service Information Technology

Yussif J. Fofanah

**** ********** ***

Raleigh, North Carolina. 27604

Cell: 919-***-****

********@*****.***

SUMMARY

Information Technology professional with fifteen years' experience in

troubleshooting and emergency restoration, testing and

characterization. Telecommunications infrastructure technician for

Internet backbone organizations and Managed Hosting Service

organizations. Problem solver, organized, team player and able to work

independently. Able to demonstrate with the ability to manage client

expectations and able to address real life network issues with strong

project and people management skills to accomplish tasks and project

deadlines.

WORK EXPERIENCE

October 2010 - Present

Information Technology Initiative

Director of Operations

Freetown, Sierra Leone. W/Africa

. Designed fiber optic infrastructure for local municipality

. Responsible for scheduling, promoting, and providing domestic

training programs on basic fiber optic fundamentals

. Responsible for day-to-day operations of the Training center

. Responsible for lectures and hands-on training for Basic Fiber

Splicing, Outside Plant, Technician

. Responsible for fiber optic splicing, troubleshooting, and

emergency restoration

. Responsible for setting up computer labs for two colleges

. Free Lance fiber optic network consultant for the Members of

Parliament of the Sierra Leone Parliament.

September 2007 - September 2010

SAVVIS Communication

Sterling, Virginia.

I.T. Support Specialist

. Responsible for one of three Network Operation Center rotational

shift coverage as customer response center personnel

. Remote hands customer service in a secured hosting service data

center environment with fiber, structured cabling projects for

company's Co-Lo customers and MDFs

. Demonstrating ability to manage 3rd level client expectations in

real life and adjust to reality; Strong project and people

management skills in multi -tasking in a data center environment.

September 2003 - June 2007

Micropact Engineering Inc.

Herndon, Virginia

Support Service Technician (Contractor)

. Network infrastructure Technician / Customer support. Complete

Network installation and support personnel to company's customers.

July 2004 -January 2005

Raytheon Technologies (U.S. D.O.D Contractor)

Reston, Virginia

Open Systems Engineer

. Fiber Backbone infrastructure Upgrade - USS Ronald Reagan Aircraft

Carrier & USS Cape ST, George Missile Launcher.

. ST Anaerobic Connectorization on carrier's N3 Backbone Network

. Plan, organize and develop clear terms of reference and goals per

DOD project standards that are consistent with directive and

objectives from programs / project managers; adjusts priorities as

required per sub-contractor scope of work.

January 1998 - September 2003

Cable & Wireless, Internet Engineering Test Lab

Reston, Virginia

Internet Engineer

. Set up Point to Multi Point connections for IP test lab engineering

. Install new IP technologies as a simulated backbone network

. Collaborative with high level engineering colleagues and internet

engineering development agency's experts to achieve organizational

and strategic goals.

. Provide advisory and coordination services to support the internet

engineering backbone technology vendors and project development

management teams.

PROFESSIONAL MEMBERSHIPS

TFS - Certified Fiber Optic Installer

TFS - Outside Plant Fiber Technician

Fiber Optic Association - Professional Member

Electronic Technicians Association - Professional Member

Electronic Technicians Association -- Certified Fiber Optic Installer /

Outside Plant

IEEE - Member - Eastern, North Carolina Section

IEEE Computer Society - Member

EDUCATION

July 2014 - Fiber Optic Technician - OSP Training, Breinigsville, PA

September 2011 - Fiber Optic Installer Course, Breinigsville, PA

January 2008 - Present - Colorado Technical University,

BSBA Information Technology (graduating December 2014)

July 2000 - June 2001 - Cable & Wireless (Engineering Department In-house

Training) IP Routing, Switching, Networking+ and A+.

September 1993 - July 1995 - TESST College of Electronics, Alexandria, VA

Advanced Diploma, Electronics and Computer Engineering.

LANGUAGES

English, Basic Spanish and French

REFERENCES

Available upon request

Contact this candidate