Sales Customer Service

Amy M. Krauth **** ***th St. Urbandale, IA

913-***-**** (cellular)

PROFILE

. Successful sales background with managerial experience.

. Energetic individual who excels under pressure.

. Self starter with great ability to multi task and remain very

organized.

. Ambitious, hard working, thorough and consistent with strong

leadership skills.

. Work well with many different people and personalities to obtain

overall goal.

. Proficient in Word, Excel, Power Point, Oracle, Avaya and Main

Frame systems.

. Excellent Verbal and Written Communication Skills

EXPERIENCE

DTN/ The Progressive Farmer, Urbandale, IA July 2011 to Present

Agricultural Division Sales Manager

. Manage and lead a staff of 16 Producer Account Managers

. Recruit and Train new Producer Account Managers

. Work with all levels of Management to develop Sales Objectives and

Compensation Plans

. Work with Ag Marketing to determine new promotions and select

marketing groups

. Tested and wrote training documents for our Oracle System Upgrade

. Continually monitor and analyze sales calls; followed up by

coaching

Accomplishments:

. Responsible for generating $1.4 M in revenue

. Increase Rep productivity by 20%

. Increased New Acquisition Revenue for our site by 30%

DTN/The Progressive Farmer, Urbandale, IA June 2009 to July 2011

Sales Account Manager

. Worked with current Producers in solution seeking ways to determine

what products would provide them solutions to their current

operational needs while providing a return on their investment

. Set and met my own individual sales goal by generating leads

through our internal systems

. Provided management and team feedback on successful sales tactics

Accomplishments:

. Finished year 2009 at 180% to goal in Net Revenue for first 6

months with DTN

. Finished year 2010 at 134% to goal in Net Revenue

. Selected as Ag Producer Task Force member to assist in

streamlining department interactions

Briggs Corporation, West Des Moines, IA October 2008 to June 2009

Account Manager

. Effectively manage a territory of 1400 accounts in the health care

industry.

. Initiate and establish potential accounts through contract

negotiations and implementation.

. Pursue and follow up on new account leads and potential growth in

territory.

. Overcome customer objections by providing product and company

benefits to reach a positive outcome.

Hallmark Cards Inc., Kansas City, MO, January 2006 to September 2008

Hallmark Mass Sales Representative, Level II

. Effectively manage a retail territory of 176 Non Gold Crown and

Independent Pharmacies, representing over $3.8M in wholesale

volume.

. Worked with Store Owners and Managers on new marketing programs and

solutions to drive customers to their locations while increasing

department revenue.

. Execute all sales samples while implementing new programs, system

updates and everyday opportunities.

. Independently target and execute all market development and new

business activities.

. Mentor and train new Sales Representatives.

. Prepare and execute presentations for other sales representatives

and upper management.

. Manage an obsolescence budget of $140,000; utilizing it to drive

sales.

Accomplishments:

. Finished 112% to objective in 2007

. Finished number two on sales team of 25 representatives in 2006,

my first year with Hallmark Cards Inc.

. Crown Club Ring Award winner, 2006, 2007

Naomi's Hallmark Shops, Shawnee, KS, August 2001 to January 2006

Store Manager

. Hired, lead and directed a staff of 16 employees to meet and exceed

customer service standards and sales goals.

. Increased store sales volume from $1.1M to $1.5M.

. Reset fixtures and evaluated layouts based on shopping trends to

maximize product flow thus increasing sales.

. Excelled in product merchandising; achieving a consistent flow

and eye catching displays.

. Purchased and maintained inventory levels of everyday and

seasonal products.

. Assisted in new store installation and multiple store remodels

for our chain.

. Worked directly with Store Owner, Operations Director and other

managers to brainstorm marketing techniques and all other aspects

of retail operation.

. Organized and planned large store events to draw new customers and

increase sales; this included working with many outside vendors and

merchant associations.

. Provided all training for new staff members focusing on customer

service.

Hallmark Specialty Retail Group (CSG), Council Bluffs, IA and Leawood,

KS, October 1997 to August 2001

Assistant Manager

. Provided team atmosphere with goal oriented driven leadership.

. Assisted Store Manager with information and details on inventory

levels, employee feedback and daily tasks.

. Opened and closed retail shop by performing daily reports and

bookkeeping.

EDUCATION

Bachelor of Science, Business Management Bellevue University, Bellevue, NE

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