ANDRE STEWART
*** **** ****** *** ********, NY **801 240-***-**** ***********@*******.***
Profile:
I am a self-motivated IT Professional who demonstrates proficiency in leading and mentoring individuals to maximize
productivity in a team environment. I have developed outstanding written, communication skills as well as the ability to
prioritize and remain focused in fast paced environments. I am also excellent with customer support services and skilled at
learning new concepts while working well under pressure, attending to details and accuracy.
EDUCATION:
Monroe College, New Rochelle, NY
Bachelor of Science Degree in Information Technology
GPA 3.975, President’s List fall 2011 to winter 2012, Nominated for site Quality Analyst of the year 2008-2009
Montego Bay Community College, Montego Bay, Jamaica
Associate’s Degree in Management Information Systems
TECHNICAL QUALIFICATIONS:
Security: Operating Systems Security, Network Security, Ethical Hacking, Network and Computer
Forensics
Operating Systems: Windows (2000, XP, Vista, 7 and 8), Windows Server (2003 and 2008) and Linux
Software Applications: Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook), Microsoft Projects,
Networking: Cisco 1 Basic Networking and Cisco 2 Routers and Router Basics, Wireless Technology
PROFESSIONAL AFFILIATIONS:
• National Society of Black Engineers (NSBE), Treasurer, Monroe College 2011- 2013
• Information Technology Student Association, Treasurer, Monroe College 2011-2013
• Rotaract Club of Montego Bay, Co-founding Member/ Sergeant at Arms 2006-2009
WORK EXPERIENCE:
IPsoft New York, New York
Application Administrator 05/13 – Present
• Provide server administration support across multiple Linux Distributions in production, development and staged
environments
• Assist senior client Engineers with special projects including but not limited to OS patching, DNS upgrades and
Production application deployments.
• Troubleshoot, tune, administer, install and configure application servers and web servers on multiple Linux
distributions
• Undertake QA testing of application deployments
• Deploy Application code on JBoss and WebSphere application servers in production, stage and development
environments
• Provide incident and problem management for application server-related issues on multiple Linux Distributions
• Respond to trouble-tickets via an internal application and/or through client interaction
• Work with client on application and infrastructure build-outs
New Rochelle Municipal Housing Authority New Rochelle, NY
IT Intern 10/12 – 05/13
• Assisted with managing and maintaining the company’s network running Microsoft server 2003
• Upgraded all company PCs and laptops with hardware and software from Windows XP to Windows 7
• Provided technical support on the computers and printers for all 16 employees in 4 site locations
• Installed and configured new laptops and pc computers for the employees both onsite and remote use
• Provided printer support to all 16 employees
• Assisted with creating documents and spreadsheets for software and hardware purchases
A. Stewart 2
Monroe College New Rochelle, NY
Tech Specialist 08/12 – 05/13
• Created spreadsheets to import the college teams’ data for migration to the new athletics website
• Operated the basketball scoreboard
• Assisted in managing and editing and updating the college’s Athletics Website
Resident Assistant 09/12 – 08/13
• Assisted Resident Director with maintaining dorms, and ensuring housing policy is being enforced
• Checked in new students into the dormitories at the beginning of the semester
• Checked out students leaving the college dormitory at the end of the semester
• Assisted with preparing the dormitories for new and returning students at the beginning of each semester
• Planned and organized events for college residents
• Liaison between students and the residence life office
• Provided the first level of support for college students in housing
Library Assistant 01/13-05/13
• Assist students with finding text books and resources to aid in their studies
• Assist students with operating the copy machine
• Provide technical assistance to students using the computers, printers and scanners
• Track students using the library resources using the Monroe Tracking System
Administrative Assistant 10/11- 08/12
• Operate Office Switchboard and manage counseling appointments using the counselor tracking system
• Perform data entry in the Career Database and for special projects for career advisor
• Create & edit office documents and spreadsheets using Microsoft office suite
• Serve as a liaison for career advisors and students
NYC Department of Probation Manhattan, NY
IT Intern 06/12- 08/12
• Provided Tech Support to 80 employees in the form of troubleshooting and repairs
• Assisted with imaging disc drives and replacing of old computers
• Set up projectors and computers for training and meeting purposes
Macys Inc. Bethesda, MD
Part time Collections Associate (Men’s Department) 11/10-08/11
• Managed and maintained a balanced cash register in excess of $2500
• Provided assistance and solutions to customers regarding products and services
• Ensured merchandise were returned to appropriate area and kept department neat and clean
Aspen Hill Home Depot Silver Spring, MD
Customer Service Associate 04/10-02/11
• Provided assistance and solutions to customer queries; ensured merchandise was stocked on shelves
• Operated Forklift and Reach equipment
Affiliated Computer Services (ACS) Montego Bay, Jamaica
Senior Analyst Cash Application Department 08/06-10/09
• Promoted three times over three years within the department
• Liaison for the cash applications team to the Online Document Management (ODM) project team.
• Tested and implemented the ODM system to ensure proper operation and transition of the new business entity
A. Stewart 3
• Streamlined the Online Document Management system queues for operations deficiency
• Generated, processed and distributed monthly and weekly General Ledger Reports
• Analyzed monthly disputes report for SLA purposes and confirmed all Misapplications
• Lead desktop procedures’ editing and updating project with the Cash Applications Team
• Assisted the ACE team in implementing and maintaining Quality Assurance to improve productivity with the use
of quality tools such as root cause analysis.
• Lead the cash applications team in researching and clearing reconciliation items.