Customer Service Sales

Jeffrey Nation

Job setter - American Axle Manufacturing

Burr Oak, MI

**********@*******.*** - 269-***-****

Obtain a position where I can maximize my management skills, quality assurance, program development,

training experience, and be a great asset to a new company.

WORK EXPERIENCE

Job setter

American Axle Manufacturing - Three Rivers, MI - August 2013 to Present

Description: Sets up and adjusts machines. Installs specified parts, such as gears, cams, ratchets, cutters, and

guides in machine. Sets control mechanisms that regulate functions, such as feed rate, spindle speed, and

air pressure. Starts machine and observes operation to detect malfunction. Examines and measures sample

part, using measuring instruments, such as balance scale, ruler, or other various gages, to ensure part meets

specifications or to determine cause of defect. May maintain and repair machinery. May sharpen tools, using

grinder or polishing equipment. Trains and maintains that machine operators follow the job instructions and

maintain the quality of the parts on the line. Detects all reasons for line not running at full capacity and resolves

issue quickly. Diagnoses reason for machine malfunction and submit work orders to required skilled trades

group to resolve the issue.

Achievements:

1) Trained entire new line of machine operators to expected efficiency with speed, accuracy and overall quality.

2) Increased third shift production by 50% from an average 180 parts a shift to a consistent 300 parts per shift.

3) Decreased the average OEE percentage from a 94% to a 98.9%.

Independent Contracting

Independent Contractor

Aunt Millie's Bread Company - Goshen, IN - December 2011 to Present

Description: Made contracts with independent route owners for various jobs. Maintain schedule making sure

all contract conditions are met by certain time frames. Learn all products carried by route owners and learn

each route for possible vacation relief driving. Run a seven day stock merchandising schedule. Make sure all

stock is properly rotated on shelves and back stock. When riding as helper maintain truck cleanliness, proper

rotation, and reducing delivery time by average 25%.

Achievements:

1) Maintained a seven day merchandising schedule along with a three day merchandising schedule without

breach of contract.

2) Reduced ETA times for all drivers riding for by over 25% along with increasing their average sales.

3) Learned all products and procedures set forth by Aunt Millie's Bread Company.

Merchant Service Consultant

Aunt Millie's Bread Company - December 2011 to June 2012

Company: Trans-Tech Merchant Group Sturgis, MI

Description: Go to preset appointments with business owners and present all services and equipment that the

company can offer them. Show different ways these features can increase their revenues, decrease expenses,

and overall increase the growth of their company.

Achievements:

1) Received a new client on first day

2) Received a total of 6 new merchants since starting

3) Mastered information on all of our products and services.

Manager Training Specialist

Holland Buerk Enterprises Inc - Sturgis, MI - October 2011 to December 2011

Description: Train other managers' different ways to effectively manage the store and how to manage their

employees. Job also required training all new-coming managers to the company and train them how to do

the following:

Track daily food inventory and food ordering.

Create the weekly employee schedule.

Track sales and P&L to see where we can save money.

Track all expenses and invoices of the store.

Train all crew members in proper procedures and positions.

Hire and give orientation to all new employees.

Maintain accountability of all cash in store.

Solve problems as they arise.

Create promotional displays.

Program products in registers.

Train crew on ways to better customer service.

Work with crew to maintain food quality and food safety.

Create and implement ideas on how to increase sales.

Achievements:

1) Completely trained 3 new-hire managers for different stores

2) Trained assistant and shift supervisor in our Sturgis store which helped drop food cost by 100/week

3) Increased management output by decreasing training period of new managers from 10 weeks to 6 weeks.

Co-Manager

Holland Buerk Enterprises Inc - Angola, IN - January 2007 to October 2011

Description: Assist the General Manager with running the store by doing the following:

Track daily food inventory and food ordering.

Create weekly employee schedule.

Track sales and P&L to see where we can save money.

Track all expenses and invoices of the store.

Train all crew members in proper procedures and positions.

Hire and give orientation to all new employees.

Maintain accountability of all cash in store.

Solve problems as they arise.

Create promotional displays.

Program new products in the registers.

Train crew on ways to better customer service.

Work with crew to maintain food quality and food safety.

Create and implement ideas on how to increase sales.

Train Assistant Managers and Shift Supervisors.

Achievements:

1) Was brought to the store to bring it back up to standard.

2) Dropped food cost and waste down by $300/week

3) Eliminated all problems with crew and trained managers to how to manage employees better

4) Increased gross profits by 10% on average per week

5) Retrained entire store management on company standards and strengthened management team by training

the assistant managers and shift supervisors how to help support General Manager and myself on meeting

store weekly budget goals.

6) Increased average QSC score percentage by 15%.

7) Led store to receive Sparkle Certification through QSC Audits by the first year.

8) After reforming store management team I was promoted to MTS to provide the best quality training to all

of the managers in the company.

EDUCATION

Associates in Applied Science in Business

Glen Oaks Community College - Centreville, MI

2014 to 2016

Certificate in Management/Supervision in Business

Glen Oaks Community College - Centreville, MI

2014 to 2016

High School Diploma

Sr. High School - Bronson, MI

September 2004 to June 2008

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