Customer Service Sales Representative

Sandy S. Ghanber

*** *** ***** **. **** Richmond Hill, On. L4C 0T6 C:416-***-****

**********@*****.***

SKILLS and QUALIFICATIONS

• Over 10 years of experience in office administration

• Full dedication in providing exceptional customer service

• Team oriented; experienced in coordinating with staff for operational support

activities of the office

• Skilled in administrative/secretarial support and assisting visitors

• Proficient in MS Word, Excel, Access, Power Point, Outlook and Quickbooks

• Strong interpersonal and communication skills; dedicated to high quality service in

all aspects of work

• Excellent organizational, problem solving, time management and multi-tasking abilities

• Efficient, detail-oriented with a strong work ethic and aptitude for accuracy

• Fluent in English and Farsi

WORK EXPERIENCE

Self-Employee 2011-2012

Real Estate investor

Sales Representative 2009-2011

USC Education Savings Plans INC.

• Provided exceptional customer service by contacting prospective customers to present

information and explain available financial services

• Educated families regarding Registered Education Savings Plans (RESP)

• Informed clients regarding grants related to their children’s education and discussed options in

terms of investment opportunities

• Prepared forms and agreements to complete sales resulting in increased business

Richmond Hill Medical and After Hours Clinic 2006-2009

Receptionist

• Registered multiple patients hourly and seated them in different rooms according to their

illness

• Answered phone calls, booked appointments and sorted certain labs, and shipped other labs to

designated places for proper testing

• In charge of billings for multiple doctors at once

• Assisting doctors in examination rooms

Bookkeeping/ Office Administration 2003-

2006

Goldfish Restaurant, Toronto

• Processed payroll by utilizing computer software such as QuickBooks, Excel and MS Word

• Processed accounts payables/receivables using computerized accounting data base

• Organized all paperwork in an efficient manner

• Provided outstanding customer service and solved client issues

Sandy S. Ghanber C:416-***-**** **********@*****.***

Assistant Office Manager

1996-2001

Canada Cart, Toronto

• Handled customer phone calls and complaints in a courteous and professional manner

• Informed customers about new in-store promotions

• Performed various clerical duties such as ordering supplies and maintaining office equipment

• Faxed, photocopied and printed documents; processed mail and maintained files

Clerical Assistant/Receptionist 1992-

1996

Overland Learning Centre, Toronto

• Answering telephones in a courteous and professional manner

• Greeted and assisted visitors; resolved a range of administrative problems and inquiries

• Assisted staff in keeping their busy schedules flowing smoothly and with minimal

interruption.

• Maintaining records, took meeting minutes, filed company communications and recorded

staff requests

EDUCATION AND TRAINING

Travel and Tourism Diploma, Travel Knox Academy, Toronto 1990-1992

Ongoing professional development for accounting software and MS Office Suite

References Available Upon Request

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