Customer Service Quality

SYED MUSTAFA IMAM

***,******** ** ***** *******.****@*****.*** Mobile: 981-***-****

Colony,

Mankhurd,Mumbai-88

Career Objective

Creative and passionate pastry arts chef with experience in a broad range

of specialty baking techniques with a flair for creating custom deserts and

orders, including dough, mixes and finishing products. Proved dedication to

product and ability to exceed customer expectation.

Career Highlight

. 4 years of experience primarily in the areas of baking and cooking.

. Extensive knowledge of raw materials, production processes, quality

control, costs, and other techniques for maximizing the effective

manufacturing and distribution of goods.

. Highly trained in production and presentation of

desserts,cakes(chocolates&cream),pastries,bread(sandwich,brown,white

garlic, French bought),puffs and croissants.

. Familiar with occupational safety and health administration

guidelines on cleanliness and sanitation.

. Skilled at working with professional equipment's of pastry making

. Ability to offer best service to customers

. Maximizing kitchen productivity and staff performance

Employment Experience

#1.Oberoi Hotels & Resorts

COMMI ( since, March 2013 - Present )

Oberoi Hotels & Resorts are synonymous the world over for providing the

right blend of service, luxury and quiet efficiency. A distinctive feature

of the group's hotels is the highly motivated and well-trained staff that

provides the kind of attentive and sensitive service that is rare today.

Responsibilities: -

. Decorating products with icing designs and creating new recipes.

. Performing baking activities in accordance to the hotel's menu.

. Co-coordinating & guiding pastry staff in task performances.

. Preparing various bakery items for fine dines Restaurants& Events.

. Observe menus to estimate food requirements.

. Handle the banquet functions and prepare different types of dessert

and pastries

. Maintain and promote hygiene in food storage, preparation and making.

#2.Deli Fresh Bakery & Confectionery

COMMI 2 ( since,1st July 2012-2nd February2013)

Delifresh is known for providing quality baked goods, artisan breads &

pastries to their customers.Delifresh produces high-quality products and

maintains excellent customer service. Their sweet and tempting offerings

that appeal to a broad target market.

Responsibilities: -

. Prepared quality baked goods like pastries, breads, chocolate,

desserts, pies and special occasion desserts for the hotel and catered

the events

. Monitored the production and the quality level of bakery products

. Managed back house operations.

. Assisted head baker in productions of cakes,pastries and cookies

. Took measures to improve products quality and reduced cost

#3.Caf Easy Day

COMMI 3 (since, 15th December 2011 - 15th June2012)

Caf Easy day is renowned for maintaining high standard of baking

technology, sanitation and exhibiting a solid foundation of techniques for

food preparation, presentation, and service, including competence in baking

and pastry production and basic culinary skills.

Responsibilities: -

. Efficiently handled the tasks of preparing dough and batter by

following the written recipes.

. Prepared various bakery items for Restaurant.

. Monitored mixing, machine operation, proofing, oven and packaging

areas

#4.Deli Fresh Bakery & Confectionery

COMMI 2 ( since, 2nd May 2010-8th December 2011)

Delifresh is known for providing quality baked goods, artisan breads &

pastries to their customers.Delifresh produces high-quality products and

maintains excellent customer service. Their sweet and tempting offerings

that appeal to a broad target market.

Responsibilities: -

. Prepared quality baked goods like pastries, breads, chocolate,

desserts, pies and special occasion desserts for the hotel and catered

the events

. Monitored the production and the quality level of bakery products

. Managed back house operations.

. Assisted head baker in productions of cakes,pastries and cookies

. Took measures to improve products quality and reduced cost

Education and Training

2013- Present Pursuing Bachelor of Arts (B.A.) from Shobhit University,

Merrut,UP.

2012 12th from National Institute of Open School

2010 Cookery Diploma from Kohinoor Technical Institute

2007 10th from UP Board

Computer Skills

Windows 7, 8, MS Office & Outlook, Email, DTP, Auto-Cad & MS - CIT

Personal Interests

Teaching, Surfing and Reading short stories

References

1. Mohammed Shozab

(Maternal Uncle)

Phone: 006**********

Contact this candidate