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Customer Service Project

Location:
Cathedral City, CA
Salary:
80-90K
Posted:
September 25, 2014

Contact this candidate

Resume:

Otto Robles

***** *** ******** ****** *, Cathedral City, CA 92234

Phone: 818-***-****

acf4vv@r.postjobfree.com

Summary of

qualifications Six years SAP R3 SD, MM, WM, FI modules

Two years Gentran System

Four Years Sterling Integrator (SI)

Three years mapping

Eight years E-Commerce

Nine years of progressive management

Three years global operations support

Eleven years full cycle order processing

Four years accounting

Fluency in English, Spanish

Software

Experience SAP R3 SI Sterling Integrator 5.0

Tie Commerce

QAD/MFG PRO E-commerce

RWA (EDI Software)

Microsoft office Basic 4

STX Software (EDI Software)

E-Vision B-scan (Scan Software)

SPS Commerce

vSynch Web forms

MS Dynamics AX 2009

GXS Trading Grid DCTS

GXS Trading Grid Online

GXS Customer Port GXS Team Book

Work

experience Out of the country family member sick

July 2013 - May 2014

Activision/Blizzard Santa Monica, CA

April-2013 - June-2013

EDI Analyst

Interact with outsourced EDI provider for system (Trading

Grid, DCTS) and data

issues, helpdesk tickets, and changes requests for

on-boarding and production.

Work with internal IT teams for VPN maintenance and

resolve interface issues.

Interact with global customers and suppliers for X12,

EDIFACT, and

TRADACOMS documents, and communications (VANs, AS2,

x.400, FTP).

Coordinate and manage global customer changes (version

upgrades, new

communications).

Responsible for daily monitoring of GXS Trading Grid and

DCTS systems.

Document processes.

Define and create data specifications for EDI supplier.

Excellent communication and analytical skills.

Ability to work closely with management, service

providers, customers,

suppliers, and users.

Interface with Key retail customer in U.S. and Europe

Excellent bilingual customer service skills

Monitor order, logistics, inventory and payment activities

GXS Product Management and applications

Drive data quality and business process

evaluates inbound and outbound electronic transactions

against documented

rules and requirements

Kraco Enterprises Compton, CA

July- 2012 - August-2012

Sr. EDI Analyst

Coordinate SPS web forms, ad hoc report

Interface with retail customer like Wal-Mart, Sam's,

Costco, Target, AutoZone,

Pep boys, Ozark, True Value, SuperValue, Amazon, CVS,

Sears, Kmart,

Manage daily EDI operations in SPS, AX, vSynch

Problem resolution internally/externally

Propose and endorse best practices

Audit and adjust code for X12 standards

Coordinate Vsynch migration to SPS

THQ, Inc. Augora Hills, CA

April- 2006 - March-2012

EDI SAP Analyst, Global E-Commerce

EDI Systems Analyst, Mapper and Gentran Administrator two

years total

Experience.

Played a critical support role in migrating a legacy

system based on Gentran for

Windows to GIS.

EDI System Analyst Mapper and GIS Administrator One and

Half years total

Experience.

EDI System Analyst Mapper and Sterling Integrator

Administrator Two and a Half years

experience

Perform Mapping, Maintenance, New TP Development, Maintain

FTP

Communications and Gentran Integration Suite

Build Trading Partner Relationships, Reduce problems and

create resolutions to

ensure proper deployment of the EDI services.Mapping

experience X12,

EDIFACT inbound and outbound trading partners

Develop, test, and implement EDI transaction

maps,day-to-day transaction of

EDI documents both inbound and outbound to the company.

Including

Intercompany communications.

Maintain and develop Trading Partners and transaction

maps.

Good English/Spanish communication skills with friendly

customer service

orientation

Communcate with the VAN (Value Added Network) to ensure

constant

communications.

Create and maintain a wide variety of documentation to use

by the EDI and

associated departments

Develop, test, and implement communications scripts for

AS2 connectivity and

EDI data transfer to several VAN (Value Added Network) and

to direct AS2

Trading partners using the AS2 communication

application.

Develop and implement the process control schedule to

ensure data transfer in a

just-in-time environment, or on a predefined

communications schedule.

Coordinate new mapping development with both internal and

external trading

partners.

Provide EDI support to all internal departments,

world-wide; and all trading

partners who do business in US and all entities around the

globe.

Provide support, as needed, for the SAP upgrade and

implementation.

Worked on ECC 6.00 upgrade testing

EDI SAP help desk ticket, global support to Canada, U.S.,

Mexico and Europe

Mapping experience X12, EDIFACT inbound and outbound

trading partners

Strong knowledge of SAP IDOCS and troubleshooting IDOC

problems

Orders to Cash, Sales and Distribution (SD) MM, FI and WM

modules.

Work with Trading Partners and Business Support Teams.

Works independently to complete assigned project and

resolve production

issues.

Disciplined project management approach, good

troubleshooting skills.

Supported 3PL business in United states and Europe,

Support EDI interfaces with R3 (SAP) and SI (Sterling

Integrator) Externally and

Internally

Support of IDOCS & good understanding of SAP transactions

corresponding to

810,816,,850,824,864,940.945,856, ORDERS, INVOICES,

DESADV, RECADV.

Moulton Logistics management Van Nuys, CA April-

2005 - March - 2006

EDI Coordinator

Interfaced with key-retail customer's such as

(Wal-Mart, Kmart, CVS, Target, HSN, Academy, Bed bath and

Beyond)

Monitored and managed daily EDI operations and resolved

trading partner

problems in Tie Commerce software.

Problem solving internal/external

Project leader coordinator.

Working experience of transactions corresponding to

810,816,,850,824,864,

940.945,856.

Fact's 'N Figures Inc.(Latin Facts) Sherman Oaks, CA

March-2003-April-2005

Vice President of Latin American Marketing

Analyze and develop strategies in Latin American markets

and in North America

Demonstrated cross-cultural experience with bilingual

ability

Pursue new business opportunities.

Involved with developing and managing executive

relationships in Latin American

countries.

Operate as a team player contributing to motivation and

effectiveness of the office

employees

Provide on-site support on projects and other events

Direct the Latin American marketing research strategy

Successfully maintained client relations nationally and

internationally by phone and e-mail as required

Responsible for maintaining quality operational integrity

in all projects and work

compliance

Fact's 'N Figures Inc. Sherman Oaks,CA

February- 2001 - March-2003

Office Manager

Coordinate and ensure Marketing project conditions from

start to finish, meeting

dead lines

Schedule Employees as required for projects completion to

meet goals

Recruiting training and mentoring staff employees,

Responsible for all projects in progress including opening

and setting up,

scheduling

interviewers, briefing, generating reports and shipping to

client in timely manner

Proactively troubleshooting projects on paper, computer

and internet system

database according to client specifications and needs

Support specific invoices based on client's projects

Accountable for internal negotiable and cash on a daily

bases

Manage between 10 and 15 direct reports

Education

National School of Commerce

Coatepeque-Guatemala 1980

Bachelor of Science in Business Accounting

Additional HOTT Learning to

Traininig Program with Java

Sterling Sterling

Integrator

SCEBF XML/EDI Users Workshop

UCLA Implementing XML

CSUN Web Page Development

CSUN Windows NT Specialist

Supply Tech System Administration, EDI Software

Pierce/WVOC Accounting/Word Processing



Contact this candidate