IT Manager
Resume:
Susan L. VanAlstine
Pittsburgh,
PA
15201
Cell:
*********@**.***
Profile
Proven technology professional with more than 10 years of managing the IT operations of small to medium sized
companies including strategic direction, budget preparation and vendor management. Skilled at evaluating current
and future technologies and leading purchase planning to support both short and long-term business goals.
Business-focused technology manager with a history of creating structure and process where none existed and
successfully rescuing troubled projects. Project management experience spanned all corporate levels, involved
cultivating relationships with third parties, and illustrated strengths in the areas of planning, communication, and
negotiation. Business needs, resource availability and long term costs are key areas of focus through all phases of
project implementation.
Results-oriented manager who ensures hardware/software management goals are met and top-tier support and
training is delivered to all levels of the organization.
Key Accomplishments
Managed the international implementation and subsequent upgrades of an ERP solution with localizations in
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five countries.
Early adoption and implementation of a cost-saving VoIP phone system that linked all company offices, paid for
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itself within 14 months and reduced annual telecom expense in excess of 40%.
Built an interdepartmental and international helpdesk team with existing resources by identifying key
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technology users within each office or department and training them to be the initial triage for technical issues.
Selected Professional Experience
IT Manager, Plant Health Care, Inc., Pittsburgh, PA December 2002-Present
Operational Management – Designed and managed PHC’s information systems infrastructure, including the
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specification and procurement of all network, server, telephony, systems, mobile devices and workstation
hardware/software. Developed, administered and tracked the annual IT Department budget, Created and
maintained a disaster recovery plan and procedures for mission critical applications and corporate offices, with
multiple hot sites.
Project Management – Managed the international implementation of SAP Business One and subsequent upgrades
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with country-specific add-on software packages and localizations in five countries. Early adoption and
implementation of a cost-saving VoIP telephone system. Specified and managed the build out of network
infrastructure when the corporate office was relocated from UPARC to RIDC and then from RIDC to Raleigh-
Durham, NC. Periodic redesigns of the company website.
Support & Training – Managed and supported hardware and software at three US and four international office
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locations, one off-site data center, and multiple home-based sales office locations. Addressed hardware and software
issues on PCs, Macs, servers and network equipment. Created an international helpdesk with existing resources by
identifying and training office or departmental key contacts. Conducted training on MS Office and SAP Business
One applications, in person or via WebEx, including producing documentation available through a Wiki. Created a
series of “lunch and learn” sessions for providing specific training to employees.
Contractor: Business Applications, FreeMarkets, Inc. (Adecco), Pittsburgh, PA 2001-2002
WebEx – Managed and supported the WebEx application for the Sales and Executive departments. Provided user
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training (in person & through video tutorials), user support, and issue resolution. Performed monthly use-based
analysis to scale licenses & accounts to meet company needs.
Susan L. VanAlstine Page 2
CRM – Trained new marketing and sales staff on the use of the CRM system. Key player on the data cleansing
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project which migrated, cleaned and standardized data entry across departments; conducted periodic database
review and ensured compliance with company data entry standards were followed post-project.
Account Manager/IT Admin, SWAT Marketing Team, Pittsburgh, PA 2000-2001
Account Manager – Curated highly focused mailing and telemarketing lists for clients in the IT industry. Analyzed
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and recommended list types/selects for clients across all sources to produce the best targets for their marketing
efforts. Maintained numerous proprietary lists.
IT Administrator – Maintained a small business network including all PC hardware/software configuration,
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deployment, troubleshooting and data backup.
Lead Administrator, Robert Half International Inc., Pittsburgh, PA 1998-2000
RHI – Supervised a staff of 6. Budget tracking, administrative, sales and corporate reporting. Facility coordination:
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purchasing, AP, internal employee reporting/payroll, resolution of payroll issues for temporary division staff.
OfficeTeam – Administrative and technical support to clients on a project basis- primarily large corporation, legal
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firms, hospitals and medical offices. Database management.
Technical Skills
Platforms: MS Windows OS, MS Windows Server OS, MS SQL Server, MS Exchange, MAC OSX, iOS, Android,
Blackberry •• Tools: MS Office (PC/Mac), Office365, SAP Business One, MS SQL Management Studio, WebEx,
GoToAssist, Active Directory, VMWare, RDP •• Hardware/Systems: LAN, WAN, POP3, IMAP, VoIP
Education
University of Pittsburgh, Pittsburgh, PA 1992-1996
Community Engagement
Lawrenceville United– Board of Directors (2011-current), Chair, Governance Committee; Finance Committee
Member
Lawrenceville United is an inclusive, resident-driven community–based non-profit organization focused on improving
quality of life of Lawrenceville residents and stakeholders through community engagement and advocacy, restoration
and beautification, and community planning and development. www.lunited.org
Bernard Dog Run – Chair (2011-current), Volunteer Coordinator (2008-2011) & Fundraising Team member (current)
Committee to establish, and now maintain, an off-leash exercise area (OLEA) for dogs in the Lawrenceville
Neighborhood of Pittsburgh. The Bernard Dog Run was opened in September 2012 after several years of community
engagement and fundraising. It is the only privately funded OLEA in the City of Pittsburgh. www.bernarddogrun.org
Tree Pittsburgh – Certified Tree Tender (2009 – Current)
Working under the supervision of the nonprofit organization Tree Pittsburgh, Tree Tenders are making a difference in
Pittsburgh, planting trees and caring for existing ones--ensuring a healthy urban forest for generations to come.
www.treepittsburgh.org
Selected References
John Brady, CEO (retired), Plant Health Care, Inc.
Rick Rice, Director, Market Development, Plant Health Care, Inc.
Dr. Gregory K. Lewis, VP, Corporate Development, Plant Health Care, Inc.
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