Customer Service Data Entry
Resume:
Patricia Ayala Lucero
**** ******* ******** **. ***** Las Vegas, Nevada 89031
Cell: 702-***-****
*************@*****.***
Skills: Fluent English/Spanish
Accounting and Bookkeeping,
Type 60 wpm,Data Entry 10-key by touch 16,000 kpm.
Word, Excel, Access, Computer Ease, Power Point, Lotus 1 2 3, File Maker Pro,
Word perfect and Mail Tracking System
Excellent communication skills, Monarch, Print Flow, Outlook
Practice Fusion Medical Scheduling Software
Spectra Soft Scheduling Software
Education: Channel Island High School
High School Graduate June 1984
Oxnard, California
Experience:
May 2012 – Jan 2014 Family Guidance and Wellness Network Behavioral Health
730 North Eastern Avenue Las Vegas, Nevada 89101
Office Manager
Maintains office services by organizing office operations and procedures;
controlling correspondence; designing filing systems; reviewing and
approving supply requisitions; assigning and monitoring clerical functions.
Provides reference by defining procedures for retention, protection, retrieval,
transfer, and disposal of records. Maintains office efficiency by planning and
implementing office systems, layouts, and equipment procurement.
Implements office policies by establishing standards and procedures;
measuring results against standards; making necessary adjustments.
Completes operational requirements by scheduling and assigning clients for
appointments; following up on work results. Keeps management informed by
reviewing Medicaid Eligibility for current clients. Collect billing for Medicaid
assuring accuracy for biller.
Maintains office by training them on the front desk and assure they know all
office procedures. Maintains professional and technical knowledge by
attending educational workshops; reviewing professional publications;
establishing personal networks; participating in professional societies.
Achieves financial objectives by checking billing which is turned in on a
weekly basis from providers assuring everything is accurate for Billers,
Review packets for new hires for completion.
Patricia Ayala Lucero
Assist front desk with General Office procedures, Answering Phones, Mail,
Faxing,
Checking in clients on system, Running Eligibility, Contributes to team effort
by accomplishing related results as needed. Keep weekly reports updated,
Assist walk-in clients with Intake packets and schedule accordingly for
services.
Feb. 2012 – May 2012 Man Power: (Rob and Renea Preservation)
Customer Service Re-Key Desk
Responsible for scheduling keeping accurate records for our Lock Smith’s to Re-
key, Secure, Board Up’s, Service Calls, Lockout and bids after approval assuring
approvals were completed in a timely manner, according to Fannie and Freddie
Standards, Corresponding with brokers through outlook, Answering all incoming
calls and general office duties.
Apr. 2010- Nov. 2011 CPI Card Group
Scheduling Assistant
Schedule production machines in the most effective and efficient way possible.
Coordinate all production activity with customer service reps and shipping to
insure customers orders are being handled properly.
Officer assistance to Customer Service
Take and process customer orders and address all customer inquiries and
complaints.
Input all information into Monarch System printing out job tickets assuring all
information is correct.
Complies with company policies and procedures
Additional duties as assigned by management.
Jun. 2009 –Mar. 2010 Pride Staff
Customer Service
Construction Services; verified owner information for clients to process
preliminary notices answered phones, prepared weekly reports of outstanding
preliminary notices and general office duties.
Patricia Ayala Lucero
Aug. 2007 – Jun.2009 HBR Management
Customer Service/Accounts Receivable
Received and placed telephone call, maintaining solid customer relationships by
handling their questions and concerns with speed and professionalism.
Performed data entry and used software programs. Responsible for
troubleshooting to research customer concerns. Prioritized and scheduled
incoming calls from customers and General Contractors to Superintendents for
service calls. Billing prepared invoices for Repair Jobs carry out collection and
report activities according to specific deadlines. Maintain up to date billing system
on repairs followed up with collection and allocation of payments. Maintain
accounts receivable customer files, follow establish procedures for processing
receipts, cash etc. prepared bank deposits, investigate and resolved customer
queries, process adjustments communicating with customers via, phone email,
mail or personally.
May 2005 – Jul. 2007 Pride Staff
Phoenix, AZ
Receptionist/Customer Service
Answered phones directing to proper personnel, general office duties, customer
service, Data Entry, Numeric and Alpha, Schedule appointments, Excel, Word
Aug. 2000 - Dec. 2002 County of Riverside Registrar of Voters
Riverside, CA
Election Tech II/Data Entry
Received and assisted walk-in public and answered routine election questions in
English
and Spanish. Provided information and issued appropriate elections and/or voter
registration
cards and forms. Answered telephones and responded to routine telephone
inquiries, referring
callers to appropriate supervisor when required. Performed a full range of
customer service work providing appropriate documents and information for voter
registration, candidate services, direct and instructed the public with information
regarding polls/ precinct locations, and more difficult or unique election data and
document copies to the general and candidate public in accordance with
established laws and procedures. Data Entry of voter affidavits and other
documents as needed. Verified authenticity of changes and cancellations to voter
records. Lead of Data Entry for Absentee Department, overseeing approximately
15-20 temporary employees prioritizing and assigning daily work.
Patricia Ayala Lucero
Laura Villarreal
REFERENCES:
5602 Surrey Street
Las Vegas, Nevada 89119
Co-Worker
2 Years
Tracy Castro
CPI Card Group
Las Vegas, Nevada 89101
Co-Worker
4 Years
Alejandro Leon
Family Guidance & Wellness Network
Las Vegas, Nevada 89101
Co-Worker
4 Years
Contact this candidate