Customer Service Sales

Accomplished Quality Assurance Analyst/Specialist

Alondria P. Brewer

281-***-**** Home

713-***-**** Personal Mobile

Personal: ***************@*****.***

Professional quote

“I find the great thing in this world is not so much what I have accomplished yet instead

what have I ensured through my accomplishments will drive other following me to also

strive to leave a legacy.”

Career objective

● To secure a position with a growing, Results oriented corporation where the

possibility of growth and advancement are realistic. Where Experience, skills,

knowledge, ambition, and strong organizational, and professional skills are benefit

to my peers. To effectively, and collectively bring forth many years of experience,

knowledge, personal skills, conflict resolution, customer service expertise, multiple

negotiation options, diverse client marketing knowledge, and peer coaching ideas.

● To become a devoted and loyal team leader, peer coach, or maybe even

administrator demonstrating an ability to provide leadership to an organization with

a focus on revenue, and product knowledge. Proudly maintaining a strongly

embedded work ethic, stable integrity, and firm ability to work, while always

developing a strategic launch of ingenious ideas to keep morale up, allowing us to

evolve steadily with each given opportunity.

Work Experience

National Oilwell Varco (NOV)

Position held: 12/19/2013 to 07/03/2014

● Final Documentation Specialist

● (Capital Spares 12/19/2013 01/13/2014)

● (Rig Solutions Multi faceted Projects 04/02/2014 07/03/2014)

VG/GE Oil & Gas NHR Manufacturing D&P

Positions held: 09/2011 to 12/2013

● QA/QE Data Analyst

● Documentation Control Specialist

● Mini pack creator, Data Book Reviewer/Corrector

Data Book Review, Corrector, and Revisions as requested per lead QE

Mini Pack Builder/Editor cross trained, and cross functional amongst our product lines

Document Repository upload/auditor/revision specialist (Conformity)

Generate metrics on weekly quality performance within the NHR drilling and Production

quality Excellence Team (trends, Actions, Improvements)

Collaborate with the other cells to create the combination metrics on production

conformity performance. (Trends, actions, improvements)

SC&P (tubular, Riser, Connectors, Subsea Wellheads) generate a report on an

individual sales order basis as received from receiving all reports are amended as the

orders are completed and closed. (Errors, defects, failed tests…etc.)

A overall spreadsheet is completed at the end of each project completion that

significantly impacts Quality Manufacturing Services (QMS) it streamlines and shapes

the directions of the next quarter and exposes the positive/negative or cost/savings

regarding outside vendors

Efficiently demonstrated expertise @ MS EXCEL, MS OFFICE 2010, Windows 7,

Adobe Acrobat X, ePIMS OS, Oracle OS, Spreadsheet, Nuance Paperport 14

Datebook(s) documentation quality control record specialist i.e. uploading, revising,

correcting, coordinating with inspectors/third party/vendors to ensure accuracy relating

to QA/QE (electronic/hardcopy)

Direct Support for Documentation Support for O&G – Drilling/Production Manufacturing

Plant

Coordinate with Inspectors, Vendors, Quality team to reduce defect cycle time for

material documentation implementation

Update Intra company Document repository with revisions, corrections, updated

versions, and new VGS procedures as developed

Well educated relating to Oil & Gas procedures referencing fabrication, welding,

material certificates, well controls systems, specified Riser equipment DNV, ABS, and

SQR Certifications documentation, verbal, and/or 3rd party witness requirements

depending on the client generally will be on an ICB

A overall spreadsheet is completed at the end of each project completion that

significantly impacts Quality Manufacturing Services (QMS) it streamlines and shapes

the directions of the next quarter and exposes the positive/negative or cost/savings

regarding outside vendors

Generate metrics on weekly quality performance within the NHR drilling and Production

quality Excellence Team (trends, Actions, Improvements)

SC&P (tubular, Riser, Connectors, Subsea Wellheads) generate a report on an

individual sales order basis as received from receiving all reports are amended as the

orders are completed and closed. (Errors, defects, failed tests…etc.)

Complex problem solving capabilities through effective methods/procedures and

corrective actions decreasing identifiable Auditing key points.

Improved support for Manufacturing and Projects defining qualification procedural

guidelines, Re structuring key Sourcing Quality corrective actions

Lean focused on internal productivity Defect reduction of over 20% (Dimensional,

Documentation, Material Substitutions)

Implementation of significant Quality changes

Encouraging moving back to the basics, completion with follow up, workstation audits,

as well as additional training as needed

Southwestern Bell/SBC Services/AT&T

Positions held: April 1997 to December 2010

● Business/Residential/Global Business Account Analyst

● Government, Education, Medical Financial Management Diagnostic

Analyst

● Business and Residential Sales, Assistant Manager, Dispute Resolution

Agent

Evaluated specific accounting needs on a per client basis, enabling the development of

a plan with an emphasis on minimizing cost, and increasing productivity.

Identifying variations in invoices, and identifying applicable conduit to make appropriate

improvements.

Developed and executed marketing programs and general business solutions resulting

in increased company exposure, customer traffic, and sales.

Created solutions in the areas of inventory, sales reporting, distribution and product

upgrades that led to system improvements and streamlined processes.

Worked closely with all product development departments to create and maintain

marketing materials for sales presentations and client meetings.

Coordinated with cross functional resources to implement direct marketing programs,

reaching a 10% increase in customer base.

Managed projects and served as primary liaison between client and multiple internal

groups to ensure clarity of goals and quality and adherence to deadlines.

Assistant training manager to newly hired collection agents

Federal administrator/test compliance evaluator/call monitor/state law supervisor to

validate currency

New hire pre developmental performance evaluation and generic consensus overview

Generated a weekly spreadsheet for our clients’ and a daily spread sheet

intra company

Proficient with multiple OS Microsoft Office, Excel, Spreadsheet development, and

web based reporting tools.

Lead organizer, and served as secondary on multiple projects to reduce overhead,

without increasing the bottom line of the customer upon the introduction of a new

product line, or feature.

Identifying variations in invoices, and identifying applicable conduit to make appropriate

improvements.

Collaborated, as well as kept the clients’ educated through in depth account analysis

on a quarterly basis serving as a direct liaison between the client and their Account

Executive/Account Manager

Ensure compliance with federal, state and company policies, procedures and

regulations FCC specifically.

Developed technical/non technical marketing collateral, presentations, public relations

campaigns, articles and newsletters.

Understanding and Adhering to the structure objective to remain

Areas of Expertise

Efficiently demonstrated expertise in the OS such as: MS EXCEL, MS OFFICE 2010,

Windows 7, Adobe Acrobat X, SupportCentral, ePIMS OS, Oracle OS, Spreadsheet,

Nuance Paperport 14, ASME, SAP (Paperport Print format used to print

documentation from PTSearch into PDF format for issuance into datebooks)

Account consolidation/design/analysis specialist

Identify and implement process improvement opportunities

Business information recoverability/sustainability relating to collections and billing

recovery operations

Compile all regulatory tests and documentation for drilling, production, connectors, and

manufacturing for Quality Assurance

Communication/billing/audit/default resolution/debt consolidation collection trained

specialist

Complex problem solving capabilities

Communication//Billing/Service Audit Ability expertise

Peer/Team Strategic Planning with individual interaction and ideas

Federal administrator/test compliance evaluator/call monitor/state law supervisor to

validate currency

New hire pre developmental performance evaluation and generic consensus overview

Generated a weekly spreadsheet for our clients’ and a daily spreadsheet

intra company

Quality assurance Tracking and Capability

Customer multi region knowledge for informed contact

Quarterly performance statement summarizing explanation

Establish and maintain working relationships with vendors and utilities to master

understanding of market transactions and business processes build consensus in a

team environment

Participate in process design and improvement and provide functional requirements for

system development projects perform user acceptance testing as needed

Multi/Cross Functional implementation capability within regional direct marketing

programs, reaching a 10% increase in customer base.

Expertise ability in identifying new business opportunities and routinely participated in

the sales process.

Managed projects and served as primary liaison between client and multiple internal

groups to ensure clarity of goals and quality and adherence to deadlines.

Credit Score, Debt to Income Ratio Analyst, Debt Collaboration Advisor

Team Development leader: Ensuring that the value for continuous customer fulfillment,

leadership, excellence, continuous talent development, and unyielding integrity are

non negotiable.

Monitor Metrics periodically to gage the monthly, or quarterly objectives are being

achieved.

Expert Level knowledge, no certification Lean Six Sigma, CEO Big Y’s, Process

Compliance, QMS Implementation/Analysis/Tracking, RCA –

Implementation/Documented Analysis

Internal Auditing procedures, Quality Management system, and Most important

Continuous Improvement Practices

Edit/Create Work instructions for new hires, Train and coach new hires monitor and

maintain GE’s global document repository system (EBIZ) handle priority help desk

tickets if system fails company wide.

Contact this candidate