Customer Service Manager

Tracy Hulbert

**** ***** ****, *** ***, Las Vegas, NV 89109

Cell: 702-***-****

**********@*****.***

Objective: To obtain a position where I can maximize my customer service and office skills.

Experience

06/11-04/14 Servpro, Henderson, NV

Crew Chief

Managed eight crew members. Fire restoration. First and last cleaning of: walls, furniture, carpet,

appliances, bathroom fixtures, and light fixtures. Inventoried, photographed, cleaned, and packed

contents removed from site. Loaded, unloaded, and transferred contents from site to storage. Logged all

tasks completed during the day. Notified insurance companies of site inventories, approved timesheets,

and data entry.

10/09-5/11 International Villas, Las Vegas, NV

Property Manager

Manage 208 units. Screen potential tenants, lease apartments, and process evictions. Collected rent

payments, record keeping and daily bank deposits. Coordinated rental repairs with maintenance

personnel.

Experience

1/2005 - 10/2009 United Building Management, Las Vegas, NV

Property Manager

Manage 425 units. Screen potential tenants, lease apartments, and process evictions. Oversaw 10

employees. Collect rent payments, completed purchasing, record keeping and daily bank deposits.

2/2004 - 11/2004 RMA, Las Vegas, NV

Collection Specialist

Customer service, team lead using outbound phone system for collection of past due accounts. Verify

telephone payments.

11/2002-6/2003 Household Credit Card Services, Las Vegas, NV

Customer Care Sales Associate

Customer service, answer inbound account inquiries, balance transfers, telephone and internet payments.

Collections, market membership products, special projects and record keeping.

4/2000-1/2002 Providian Financial, Las Vegas, NV

Customer Care Sales Associate

Customer service, answer inbound account inquiries. Process application information for security and

fraud issues, account set-up, market membership products, process balance transfers, telephone and

internet payments. Collections, assist manager with special projects and record keeping.

12/1989-4/1999 The Pep Boys, Los Angeles, CA and Las Vegas, NV

Customer Care/Special Orders Coordinator

Customer service, answer inbound calls from main Pep Boys call center located in California. Process

and track telephone and internet orders. Purchasing, inventory control, stocking, cashier, parts clerk in

Las Vegas.

References provided upon request

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