Customer Service Representative
Resume:
Darryal Shaw
**** **** **. ******** ** *****
***********@*****.***
Creative Carpenter: Talented at suggesting new and innovative ways to complete assigned tasks.
Profile
* Exceptional finish carpentry skills
* Basic plumbing knowledge
* Use of hand and power tools
* Lifts up to 100 pounds
* Trained maintenance mechanic
* Detail-oriented
* Safety-oriented
Synopsis of Achievements
* Strong communication skills
* Merchandising and displays
* Product stocking
* Quick learner
* Customer-focused.
Employment
Judd Enterprises, Landscaper/Home improvement
Fort Washington, MD
2004 - 2010
Customer Service Representative
* Provided outstanding customer service.
* Accurately read, understood, and carried out written instructions.
* Attended monthly safety meetings to ensure machine operation safety.
* Communicated operational issues and changes to supervisor on regular basis.
* Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
* Followed company procedures to maintain work environment in a neat and orderly condition.
* Remodeled city buildings and grounds to increase efficiencies.
* Responsible for wide variety of duties including, pipe fitting, painting, carpentry, electrical repair, installation, building repair.
* Maintained positive relationships with all customers.
* Followed standards and procedures to maintain safe work environment.
* Informed supervisors when machines needed major service.
* Performed basic machine set up.
* Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
* Aligned and squared frames and forms for installation.
* Built and hung custom doors and frames.
* Constructed residential decks, carports, garages and sunrooms.
* Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks and TV brackets.
* Repaired and remodeled wood, iron, chain link and vinyl fencing.
* Followed established job site safety regulations and maintained a safe and clean work area.
* Operated electric cordless and hammer drills and cutting torches.
* Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
* Monitored tool and equipment condition and arranged for repairs when needed.
* Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
* .
Shoppers Food Warehouse, Stocker, Suitland, MD
1999 - 2001
Client Support
* Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
* Developed knowledge about products and sales items to answer shoppers' questions.
* Unloaded customer bags into cars.
* Unloaded trailers, received merchandise, verified orders and broke down produce loads.
* Trimmed, rotated, culled, crisped and watered produce to maintain freshness and attractiveness.
* Processed credit cards, checks, gift cards and coupons.
* Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines.
* Collected empty carts and returned to the store.
* Stocked “point of purchase” areas with recipe cards, product coupons and promotional material.
Education
Suitland High School, Suitland, MD
1998
References Furnished Upon Request
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