Customer Quality Control

TAMILARASAN.B

( +91-805*******

( ********@*****.***

OVERVIEW

< A competent professional with 1 year+7 Months of experience in Banking

Operations.

< Exposure in performing banking & trade finance operations effectively &

efficiently, coordinating with branch and managing various insurance

finance activities.

< Possess strong communication, analytical and negotiation skills.

PROFESSIONAL SUMMARY

< Barclays Shared Services Chennai (United Kingdom Bank) - October'11 to

April'13.

PROFESSIONAL EXPERIENCE

From October11 to April'13 with Barclays Shared Services pvt ltd,

Chennai as Process Advisior Customer Support Executive.

Roles & Responsibilities

< Generating facility letters for Overdraft and Loans to the customers.

< Checking the Security status of the customer before drawdown of the

facility.

< Calculating the standing order/monthly repayment amount to the customers.

< Opening new loan a/c to business customers.

< Marking the limit and drawdown of funds to customer business account.

< Undertaking loan drawdown activity-to include limit-marking, fund

transferring for customer a/c, fee and insurance premium charging

< Calculating the customer Branch Recovery Unit loans/Arrears.

< Handling the Audit in process (Quality Control )

Significant Highlights

< Spot Award for handling unexpected surge in volume with limited

processors.

< Team award for best processing for the quarter and monthly Got IT

ambasittor.

< Awards and Appreciations from clients and employers.

< Indijuval Best Performance award in Team Wise

Significant Highlights

< Entitled as star performer of the quarter in Q4 2013

From October 11 to April 13 with Barclays Shared Services, Chennai as

Process Advisor

Project summary

< Repaying the Customer protection insurance (PPI)amount which has been mis-

sold by the bank.

< Restructuring the customer loans as per the bank authorization within

stipulated TAT & SLA both in terms of productivity & Quality

< Undertaking Fund transfer activity by transferring fund to the customer

account.

< Handling various sub-process like GOGW, Redress, Special products like

Overdraft, Mortgage, PLFB, Arrears loan,Woolwich & BRU.

Significant Highlights

< A well support provided to the team to achieve the target in the

challenging timeline.

< Appreciations from the client for clearing the backlogs by extending the

shift as per the business requirement.

< Zero defect-free transactions made to the customer for ensuring the Bank

quality.

ACADEMIC

2011 MCA from university of madras - 74%

2007 B.SC (IT) Swami Dayananda College of arts and science - 59%

(Aff.: Bharathidasan University)

2004 12th from Swami Dayananda higher sec School - 66.08%

2002 10th from Govt. Boys higher sec School -58.6%

PACKAGES KNOWN

< Process Support tool.

< Java,Ms-Office packages.

< XP/ Vista/Windows 7

< Data Base MS-Access, Oracle.

< Web technology Html.

PERSONAL DOSSIER

Date of Birth : 04th June, 1987

Father's Name : Balasubramaniyan.G

Permanent Address : # 58 South street, Thiruvidaimaruthur

Kumbakonam, Thanjavur 612104.

Language Known : English, Tamil .

Nationality : Indian

Marital Status : Single

DECLARATION

I hereby declare that all the information furnished above is true to the

best of my knowledge and belief.

Date: TAMILARASAN.B

Place:

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