Manager Customer Service
Resume:
Rick Hyatt
Stockbridge, Georgia 30281 ************@*****.***
CORE ACCOMPLISHMENTS
During the past seventeen years I have worked for the American Red Cross
Blood Services, Southern Region where I have built a positive record of
achievement as follows:
Established a supply delivery system Established a lot number accounting
that provides upwards of two million system for various supply
components per month for mobile components. This system conformed
operations throughout Georgia. to FDA Regulations.
Successfully managed a fleet of two Successfully managed budgets of
hundred vehicles and trained over upwards of five million dollars and
one hundred staff on CFR 49 (Federal maintained expenses within budgeted
Motor Carriers Safety Regulations). parameters.
PROFESSIONAL EXPERIENCE
American Red Cross Blood Services, Southern Region
Mobile Logistics Manager, 11/2000 - 9/2013 Reduction in Force
I successfully managed the movement of upwards of two million supply
components per month for Mobile Operations via a system that I created to
delivery Supply Totes throughout the state of Georgia.
American Red Cross Blood Services, Southern Region
Regional Transportation Manager, 07/199*-**-****
I managed a fleet of upwards of two hundred vehicles for Blood Mobiles and
Collection Staff Vehicles used within the collection of blood products
throughout the state of Georgia.
. Trained over one hundred staff on CFR 49 (Federal Motor Carriers Motor
Safety Regulations).
. Maintained fleet requirements for Annual DOT Inspections and routine
maintenance.
American Red Cross Blood Services, Southern Region
Mobile Unit Supervisor, 06/1996-07/1997
Managed all American Red Cross Drivers and had responsibility for regulated
tasks assigned to each staff member.
. Managed Central Supply Operations & Regulated Equipment Operations
. Managed Fleet Operations
Metro Courier and Key Delivery Services
Owner/Operator, 07/1994-06/1996
I established a business designed to handle the delivery of Mortgage
Lending Documents along with a Key Delivery Service for Car Rental
Agencies.
Budget Rent a Car of Atlanta
Senior Distribution Manager, 11/1991-07/1994
I managed the movement of upwards of 2,500 units throughout the state of
Georgia and other states as the situation warranted.
Budget Rent a Car of Atlanta
Senior City Operations Manager, 10/1989-11/1991
I successfully managed six outlining locations with responsibility for
continued growth, customer service, daily cash flow management, and
reservation tracking.
Budget Rent a Car of Atlanta
Senior Truck Manager, 10/1988-10/1989
As the Senior Truck Manager, I successfully managed functions associated
with Fleet Acquisitions, Fleet Disposals, and a Local Truck Reservation
Center.
Budget Rent a Car of Atlanta
Senior Airport Manager, 01/1982-10/1988
I managed three critical areas of operations based out of
Hartsfield/Jackson Airport as follows:
< Service Operations
< Rental Counter Operations
< Courtesy Bus Operations
Avis Rent a Car of Orlando
Assistant Airport Manager, 01/1981-12/1981
I managed all functions associated with MCO Orlando Airport for Avis Rent a
Car with a decision making capacity which extended to Daytona Beach, Cocoa
Beach, and Melbourne Florida.
Avis Rent a Car of Orlando
Manager Trainee, 06/1979-12/1980
I trained for three months in all aspects of Rent a Car Operations with
Avis Management before receiving a promotion to the position of Assistant
Airport Manager.
Macy's Atlanta
Statistician, 09/1977-05/1979
I prepared a variety of statistical reports for the parent company, which
included:
< Gross Sales Receipts ( Annual Tax Reports
< Daily Flash Reports & Others
EDUCATION / TRAINING
B.A. Degree, Economics
Morehouse College, Atlanta, Georgia
SPECIAL TRAINING
( Frontline Leadership ( Personnel Practices ( Diversity: The
Inclusive Leader
( Problem Management ( FMCSR (CFR 49) ( Seven Habits of
Highly Effective
People
. Personnel Practices
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