Customer Service High School

Jessica Rowland

Busser/Hostess - Olive Garden

Lakeville, MA

**********@*****.*** - 774-***-****

• Experienced in customer service and staff assistance

• Exceptional interpersonal communication skills, both written and verbal

• Strong ability to work under pressure

• Flexibility to adapt in different circumstances and environments

• Powerful ability to effectively multi-task in a fast paced environment

• Capacity to maintain professional appearance and grooming standards

• Motivated towards accomplishing set goals an deadlines in a judicious manner

WORK EXPERIENCE

Busser/Hostess

Olive Garden - Taunton, MA - 2013 to Present

Cleaned tables, chairs, floors and countertops

• Dusted corners of restaurant of debris

• Greeted guest in a timely, friendly manner

• Seated guest at appropriate tables

• Made guest feel like they were family

Sandwich Maker

SUBWAY - Boston, MA - 2013 to 2013

2013

• Prepared sandwiches to individual order of customers

• Stored food in designated containers and storage areas to prevent spoilage.

• Informed supervisors when equipment is not working properly and when food and supplies were getting low.

• Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.

• Carried food supplies, equipment, and utensils to and from storage and work areas.

• Took and recorded temperature of food and food storage areas.

• Capacity to multi-task in a fast paced environment

Cashier

SUBWAY - Boston, MA - 2013 to 2013

2013

• Greeted customers entering establishment

• Received payment by cash, credit cards and/or debit cards.

• Issued receipts, refunds, credits, or change due to customers.

• Maintained store cleanliness and orderly checkout areas

• Answered customers questions, and provided information on procedures or policies

Sandwich Maker / Cashier

SUBWAY - Raynham, MA - 2011 to 2013

Greeted customers in a friendly and timely manner.

• Assisted team members as needed and trained new employees

• Processed all sales on cash register, properly and accurately handling, money, and other types of payment

received for products sold

• Provided prompt, courteous customer service

• Assisted in maintaining product levels and shift reports

• Sustained a sufficient amount of change in cash drawer, keeping register area orderly and stocked with

essential supplies.

• Strong ability to adhere to proper food handling, safety and sanitization standards while preparing food,

serving food and clean up.

• Maintain company standards of excellence at all times.

EDUCATION

High School Diploma

Apponequet Regional High School - Lakeville, MA

June 2012

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