Customer Service Representative

YOLANDA J. MILES

Seeking longtime employment in an organization where I can grow professionally

and futher enhance my skills, knowledge and experience to face and overcome the

challenges of today's changing work environment

Houston, TX

**************@*****.*** - 832-***-****

More than 10years experience in transportation and logistics management with remarable knowledge of

effective supervisory practices and hazardous material packaging. Proficient in Microsoft office products,

Word, Excel,Outlook, and Window XP. Customer Service specialist and Dispatcher.

WORK EXPERIENCE

Facility Maintenance Technician

Aerotek - Houston, TX - August 2014 to Present

Responsibilities

Cleaned all construction area to aviod possible hazzards. Facility maintence

Skills Used

Excellent cummunication skills, team buliding, and training skills. Powerwasher In- depth knowledge of

maintenance and upgrades requried for chemical plants.

Driver

Metro Lift - Houston, TX - April 2014 to Present

Responsibilities

Route driver, take clients to and from appointments.

Skills Used

Wheelchair trained, computer skills, dispatching

Sales Associate/Customer Service

Jos A. Banks - Houston, TX - July 2013 to January 2014

Responsibilities

Merchanddised clothing according to store requirements for daily customers and speacial.Completed

commission - based sales by working closely with customers to understand needs, assist with fittings and

finalize purchases.

Accomplishments

Developed positive customer relationships through friendly greetings and excellent service.

Skills Used

Customer Service, skilled in MS word, Power Point, MS Outlook

CNA/Caregiver Medical Assistant

Hi Tech Medical Service - Houston, TX - July 2009 to December 2012

Medical Assistant adminster medication to patients, assist in their daily tasks.

Customer Service Representative/Receptionist

Super Shuttle - Houston, TX - June 2007 to January 2008

Assist customer with reservations and scheduling in home via thru phone or e-mail .Answering telephone

inquires from cutomers regarding the status of reservations exchanges and refunds for tickets.Determined

customer needs and provide world -class service to corporate,leisure, and group travel customers .Developed

knowledge and experience in all ares of operations for full service.

Driver

Le fluer Transportation - Houston, TX - May 2006 to June 2006

Direct fleet of cargo vans passenger van with wheelchair ramps. Hired and trained formidable

workforce.Managed all van operators on routes according to customer service requirement. Hired associates

to work on provider network tied safety and customer service to indivdual and team performance.

EDUCATION

OAHA Regulations, Asbestos Abatement, Lead Abatement, HAZWOPER (OSHA) Mold

Remediation (TWIC) card in Hazardous Material Training

Texas Southern University - Houston, TX

2014 to 2014

LICENSED VOCATIONAL NURSING

HOUSTON COMMUNITY COLLEGE - Houston, TX

2013 to 2013

HUMAN RESOURCE MANAGEMENT

UNIVERSITY OF PHOENIX - Houston, TX

2009 to 2009

SKILLS

CUSTOMER SERVICE, PHLEBOTOMIST, ROUTE DRIVER, MANAGEMENT, RECRUITER, JOB TRAINER

ADDITIONAL INFORMATION

CASHIER, WHEELCHAIR TRAINER, KEY MAP TRAINER, DISPATCHER, REFERRAL INFORMATION,

NIGHTLY DEPOSITS, INVENTORY, AND OPENING AND CLOSING STORES. FRONT DESK, MULTIPLE

TASKS WORKER.

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