Supply Chain Management

Sarah J. Banner

**** ***** ****** *****

Charlotte, NC

336-***-**** (c)

704-***-**** (ofc)

************@**********.***

******@*******.***

OBJECTIVE:

An accomplished healthcare professional seeking to leverage experience in

Supply Chain, relationship management and healthcare services.

EXPERIENCE:

Manager, Supply Chain

Premier Inc., Charlotte, NC

August 2012-Present

. Develops and lead a team focused on the delivery for Premier's supply

chain product applications; responsible for developing, consult,

implementing and monitoring processes as well as recruiting and

training the appropriate staff.

. Develop approach, methodologies, documentation and staff training

program.

. Understand data analysis requirements to support the various

applications, and build appropriate tools and processes.

. Ensure staff are appropriately trained in order to perform

member/supplier Supply Chain product training/remote deployments.

. Develop and document support processes to deliver seamless customer

experience.

. Serve as a knowledge resource for team members and other Premier staff

on issue resolution / escalation policies.

. Provide standardized support performance metric reporting.

. Analyze processes, create repeatable scripts, and transfer process

accomplishment to outsourced Level I provider.

. Monitor performance by outsourced Level I provider to ensure adherence

to established goals and processes.

. Define staff responsibilities, metrics and performance objectives.

. Determine and allocate necessary resources to implement projects.

. Communicate and interpret organizational policies.

. Provide day-to-day coaching and assist staff with individual

development planning.

. Conduct staff performance reviews Member/Supplier Issue

Resolution/Communication.

. Research/Escalate/Resolve member/supplier reported product issues.

. Prepare/Distribute internal and external communications regarding

product performance and/or defects.

. Manage annual operating budget $650,000.

. Can be counted on to drive goal achievement; Pushes self and others

for results on commitments/deadlines.

. Collaborative network to accomplish goals.

. Focus on hospital engagement, performance and perception while

understanding the marketplace/hospital needs.

. Makes swift decisions daily and takes action without the whole

picture.

Manager, Supplier Integration

Premier Inc., Charlotte, NC

December 2006-Present

. Facilitates the integration and implementation process of new

functionalities of Premier, Inc. Supply Chain Advisor (SCA) to

contracted Suppliers.

. Contributes in Supplier contract implementation within Sourcing, SCA

and Contract Management.

. Supports the Group Purchasing Organization (GPO) customer automation

policies, programs, and schedules, based on knowledge of identified

training needs, business systems, or changes in products, procedures,

or services for Supply Chain Advisor (SCA).

. Directly responsible for identifying supplier prospects and selling

the value of Supply Chain Advisor (C-suite level).

. Serves as the primary contact throughout the contract installation,

boarding process and post-board as issues arise.

. Supports the development of SCA training curriculum, manuals,

reference library, testing and evaluation procedures, multimedia

visual aids, and other educational materials.

. Provides learning and development instruction and/or mentoring to GPO

associates, as needed to ensure the increased development of process

improvement skills and increased performance outcomes.

. Encourages on-going knowledge sharing within GPO and across the

Premier organization

. Maintains SCA Dashboard and prepares statistical reports to evaluate

performance of contracts.

. Ensures on-going feedback and improvements of training and

development.

. Management liaison between the Price Activation Team, Sourcing,

Contract Managers and Directors, Supplier Vice Presidents and 1300

contracted suppliers.

. Accountable for goals related to number of suppliers boarded and

overall supplier performance in Supply Chain Advisor. Contribute to

the timely implementation of business strategies and objectives

through facilitation, innovation and leadership.

. Identifies potential system enhancements based on direct feedback and

working knowledge of the system. Works with IT development as

appropriate to scope out enhancements and effectively communicate the

value proposition of specific enhancements.

. Ensure applied technology solutions support business processes

consistent with the company strategy and objectives.

. Provide project management for effective process planning, system

development, and implementation of new or redesigned processes.

Bloodhound Technologies Inc., Research Triangle Park, NC

April 2006-December 2006-Contract

Account Executive-Implementation Consultant

. Project management: Pre-implementation analysis, connectivity

management, data extract testing through production, QA-quality

analysis; utilization reporting to all clients (EDI vendors, payers,

TPA's); issue identification, follow-up and resolution. Maintain

client contact through regular status calls. Accept, track, and

coordinate the resolution of user-initiated application support

requests.

. Assist with Unit testing of new or enhanced Oracle application

functionality.

. Assist with Regression testing of upgrades and patches.

. Coordinate User Acceptance testing with internal users and business

process owners in a test instance prior to implementation.

. Assist in the development of integrated test plans, scripts and

training documentation.

Provide training to internal users on application functionality.

. Maintain a working knowledge of standard software and hardware

utilized in supported locations.

. Coordinates, manage contract, direct and document all aspects of

product implementation.

. Conduct quarterly onsite review of Claimsguard reports, clinical

guidelines and contextual guidelines.

. Identify prime areas to increase utilization.

Aetna Inc., Hartford, CT 1999- 2006

Southeast E-Health Consultant, Charlotte NC (May 2003 to April 2006)

. Promotes and services new and existing web-based capabilities to

enhance the overall operating relationship with the provider

community.

. Leads the organization's charge to transform the Provider Services

department into an effective e-business partner for providers.

. Responsible for promoting all provider e-health products and services

and achieving electronic transaction compliance goals, building

relationships within assigned territory.

. Collaborates with regional/local management in the development of

territorial e-compliance objectives and targets.

. Implements and executes operating plan developed to achieve e-

compliance goals and strategy objectives.

. Leads territorial marketing efforts linked to achieving electronic

transaction (EDI) goals (e.g., claims submissions, precertification,

referrals, and enrollments).

. Works to increase utilization of web-based applications by promoting

both the existing and future capabilities of the delivery model.

. Educates providers on electronic connectivity which may include:

provider training on policies and procedures, development of

appropriate training and informational guides.

. Partners with contracted vendors to efficiently implement and manage

local marketing plans.

. Ensures all appropriate vendor linkages are established and maintained

to facilitate provider utilization of systems applications.

. Utilizes EDI web application to identify target provider markets and

assess overall program effectiveness:

o Increased register compliance from 180K-254K physicians and

staff within 8 weeks (6weeks before deadline).

o Increased registration by 11K physicians and staff ranking #2/6

Southeast Region.

o Increased claim submission by 3% 2nd qtr 2005 meeting yearly

compliance goal.

o Exceeded real-time transaction yearly goals by 4% within 3rd

qtr.

o Increased network fortification, increasing E-compliance with

the largest hospital system in Forsythe Co (Baptist Hospital)

increasing membership within Piedmont Triad.

o Managed EDI compliance of largest PHO within Forsythe Co area

(Wake Forest University Physicians).

o Managed E-compliance relationships with the two largest hospital

systems within Research Triangle Park, NC (UNC-Hospital and Duke

University Medical).

Provider Relations Liaison-Contract Negotiator, Alpharetta, GA (2001-2003)

. Contracted and interacted with leadership of key hospitals, physician

groups, ancillary providers, and faculty.

o Managed 2nd largest territory within Fulton Co.

o Recruited, assisted in negotiations, and maintained contract

Children's Hospital of Atlanta-largest children's hospital

within Fulton Co.

o Assisted in negotiations Wellstar Hospital-increasing

membership.

o Assisted in negotiations and managed Northside Hospital-largest

maternity hospital in Atlanta, Ga.

. Negotiated and recruited routine contractual arrangements with

providers.

. Understood medical cost drivers and executed specific medical cost

initiatives.

. Identified process improvement and provider network educational

opportunities.

. Conducted audits for provider compliance; managed review of contract

installations.

. Partnered with quality management identifying reporting trends.

. Reviewed and determined system input methodology that facilitated

accurate adjudication.

. Identified claim discrepancy; applied cost containment measures to

ensure claim adjudication.

. Created various macros to assist in electronic claims database.

. Understood Aetna Inc. business strategies and manage care direction.

Claims Benefit Specialist-Quality (1999-2001)

. Reviewed pre-specified claims or claims that exceeded specialist

adjudication authority or processing expertise.

. Applied medical necessity guidelines, determined coverage, completed

eligibility verification, identified discrepancies and applied all

cost containment measures to assist in the claim adjudication process.

. Handled phone and written inquiries related to requests for pre-

approvals/pre-authorizations, reconsiderations, or appeals.

. Ensured all compliance requirements were satisfied and that all

payments were made against company practices and procedures.

. Identified and reported possible claim overpayments, underpayments and

any other irregularities.

EDUCATION:

Masters Business Administration

University of Phoenix

Expected date of Graduation December 2014

Certificate Pharmaceutical Sales and Marketing

American Pharmaceutical Sales Association-October 2004

MIS-Management Information Systems

Winston-Salem State University August 1999

Bachelor of Science

Business Administration-August 1997

University of North Carolina at Greensboro

PC SKILLS:

Windows, NT,SQL, Crystal Reporting, Visual Basic knowledgeable, JavaScript,

HTML,

MS Office Suite Pro-Word, Excel, PowerPoint, Access, MS Project, FrontPage,

MS Web Expression, Siebel, Microstrategy, Visio, Lotus-Notes, JCL, DCL,

Oracle Content Management, Agile, Change Management, SAP-knowledgeable-

SalesForce.com.

Additional Qualifications:

. 11 years of experience, preferably in the healthcare supply chain,

sourcing/contract, provider relations, management

. Proven success dealing directly with various levels of clientele,

including C-level executives.

. Demonstrated excellence in writing and verbal communication.

. Ability to manage an opportunity pipeline.

. Proactive outgoing nature with a positive attitude and strong self-

disciplined work ethic a must.

. Strong time management and interpersonal skills.

. Proven track record in high productivity and meeting deadlines

. Solid understanding of GPOs, IDNs, and hospital sales

. Thorough experience with Siebel CRM, Salesforce.com

. Leading member Premiers Cultural Diversity and Inclusion Group

o Manage 4 of Premier, Inc. Employee Resource Groups

. Chairman of Women Leadership Group

Annual Review Performance Stats

. Goal- targeted 87 suppliers with poor Price Activation response time (as

measured by % PAs accepted within 20 days)

. Improved % Accepted within 20 days from 39% to 60% (exceeding stretch

goal of 54%)

. 26 target suppliers improved significantly (>70% Accepted within 20

days)

. 30 target suppliers improved acceptance percentage an average of 23

percentage points

. Actively tracked Price Activations for 8 new Premier members; worked to

expedite supplier response

. 70,619 Price Activations Initiated during fiscal year.

. 90% of Price Activations Accepted

. Average cycle time for Accepted PAs = 11.1 calendar days

. Provided training and support for 440 suppliers / 1,078 contracts

available for price activation.

. Boarded 362 new contracts to SCA

. Conducted 112 Supplier training sessions on SCA/Price Activation

. Worked with Sourcing teams Tier Structure for 47 contracts

. Crafted Contract Specific Instructions for 29 contracts to communicate to

members important information related to Price Activation and obtaining

desired tier pricing

. Participated in 6 Supplier Operations Training sessions (supplier

training session given at

Premier)

. Facilitated, trained and designed training materials for the launch of

new content management system-Oracle UCM for the following teams:

o Member Commitment

o Marketing

o Field Analytics

o Contract Launch

o Sourcing-SEED

o CoC-Food (CM)

o Supply Chain Advisor Support

. Actively participated in 7 Sourcing Strategic Contract launches:

1. Bone/Spine

2. Exam Gloves

3. Cardiac Rhythm Management

4. Third Party Freight Management

5. Surgical Instruments

6. Contrast Media

7. Physician Monitoring

Contact this candidate