STEVEN D. ELMORE
Aubrey, Texas 76227
903-***-**** (Cell)
*********@*******.***
EDUCATION
Texas A&M University, College Station, Texas
- Bachelor of Science in Computer Science
- Master of Business Administration
TECHNICAL SUMMARY
Software : MS Office, Word, Excel, Outlook, Saas, Avaya, Filenet Imaging,
Big Data, Oracle, Sybase, Informix, SQL Server, DB2, Visual Basic, Cobol,
C, C++, Java, .NET, SQL, Siebel, SAP, PeopleSoft, Lotus Notes, MS Exchange,
Platinum, J2EE, Progress, C#, Focus,, Access, Mac OSX, IBM z/OS, Opensys,
Unix/AIX/Solaris/, Citrix, Linux, Windows NT, Novell, Banyan, OS/400,
MVS/XA, CICS, JCL, TSO/ISPF, X.25, SNA, RMS, VSAM, VTAM, ISDM, NCIP,
Netview, TCP/IP, MS Mail, cc:Mail, Eudora, GroupWise, JD Edwards, Rational
Rose, Great Plains, Excel, Word, WordPerfect, MS Project, Tivoli, Numera
Track IT, Service Center, RACF, ACF2, Top Secret, Interleaf, PageMaker,
Autocad, ASG, MRC, Peregrine, Pro Engineering, Netscape, Explorer, Clarity,
Nexus, PCM, Quality Center, Sharepoint, Microstrategy, DMAIC, EDI, ACD,
Manugistics, Oracle Data Warehousing, OLAP, Interactive Voice Response,
ACH, ARP, CAD, CAS, ODAP, OTAP, Workforce Management, NICE, SMS, Active
Directory, DFS, Big Fix,, Remote Install, Blade, GRID, BEA, IBM Websphere,
HTTP, SAS, VMWare, Windows Server, Virtualization, RSA, Norton, McAfee,
Perl, Juniper, Palo Alto, Checkpoint, Proxy
Hardware : IBM z/OS, IBM Power 7, System X, IBM RS/6000, HP 9000, Sun
Sparc/Starfire, IBM Blade, ES9000, 3090, AS/400, iSeries, Dell Power Edge,
Unisys, AT&T, IBM, Dell, Compaq, Dell, AST, Gateway, Toshiba, HP PC's,
Token Ring, FDDI, Ethernet, Fiber Optic, FDDI, T1, T3, 56kbs, Microwave,
Satellite, Cisco, Bay
EXPERIENCE
June 2009 to June 2014
United Central Bank Dallas, Texas
SENIOR VICE PRESIDENT / DIRECTOR OF INFORMATION TECHNOLOGY
? Software application, infrastructure and network design, development,
implementation,
production support and disaster recovery planning and management for
national banking organization throughout North America region.
Managed application design, development and production support functions
and teams
responsible for systems software design, development, engineering,
production support,
project management and network management, systems engineering and
support.
( Provided technology service delivery management activities to internal
corporate users
and external business clients. Managed tech support help desks and
support call centers.
( Managed technology risk management and disaster recovery design,
planning and
Implementation process and teams, programs and functions throughout
North America, Europe
and Asia Pacific regions.
( Technology program and project planning, monitoring, management and
delivery. Managed
application development and infrastructure projects, teams and PMO
function.
( Global Data Center and Network Operations Center planning, implementation
and
overall management.
( Management and support of network & communications software &
infrastructure.
? Managed the IT consolidation and integration of acquired banking
institutions.
? Managed E-Discovery implementation, application and information searches.
? Managed technology compliance exams, quality assurance and strategic
planning.
? Technology architecture and database planning, implementation and
support/management
STEVEN D. ELMORE (Continued)
January 2000 to January 2009
JPMorgan Chase, Dallas, Texas
VICE PRESIDENT / DIRECTOR OF INFORMATION TECHNOLOGY
? Software application, infrastructure and network design, development,
implementation and
Production support for Global Technology organization throughout North
America, Europe and
Asia Pacific regions. Managed global application development and
production support functions
and teams responsible for systems software design, development,
engineering, production
support, project management and network management, engineering and
support.
( Provided technology service delivery management activities to global
internal corporate users
and external business clients. Managed tech support help desks and
support call centers.
( Relationship management to supported internal and external clients to
ensure satisfactory
delivery of technology services, projects and products and conducted
marketing and sales
presentations to existing and potential external clients regarding
technology capabilities.
( Technology program and project planning, monitoring, management and
delivery. Managed
global application development and infrastructure projects, teams and
Global PMO function..
( Managed Global data center planning, implementation and day-to-day
operations.
( Management and support of global network & communications software &
infrastructure.
? Managed global information technology risk management and disaster
recovery functions.
? Managed technology process re-engineering and strategic planning process
and projects
? Technology architecture and database planning, implementation and
support/management.
? External vendor analysis, negotiation, selection and management.
? Developed and managed technology outsourcing strategies and projects.
? Developed and managed information security and IT risk management
programs.
July 1997 to January 2000
American Airlines, Inc., Ft. Worth, Texas
DIRECTOR OF INFORMATION TECHNOLOGY
( Managed and administered worldwide technology related services within
the Logistics Group of
AMR which included infrastructure support and external consulting.
Responsible for budgets of
$10M to $60M. Managed 90 employees responsible for internal AMR
technology development
and support and 55 technology consultants responsible for external
technology consulting.
( Management of internal AMR systems development, data center operations,
network
communications, telecommunications (phone system) LAN/WAN management,
data security,
technical services and disaster recovery activities. Responsible for
technology development
and support within the U.S.,Canada, Mexico, South America, Puerto Rico
and Europe.
( Development, management and support of web internet/intranet
environment.
( Management of external systems consulting, design, development and
implementation for
external corporate customers such as US Airways, Carnival Cruise Lines,
Dresda Corporation,
JC Penney Company, McKesson, Ryder, Netgrocer and Southland
Corporation.
( Implemented a transportation management system for AMR ground crews
using Manugistics
(logistic software system).
( Marketing and sales of technology consulting expertise as well as the
planning, design and
delivery of application systems.
( Managed external technology consulting projects in the U.S., Europe,
Mexico and South
America that generated revenues from $1.5M upwards to $44M.
( Project managed and implemented data warehouse and customer service call
center projects
for Dresda Corporation in Poland, Germany and Chicago.
( Supported SAP R/3 for finance and accounting divisions and PeopleSoft
for human resources.
( Managed the evaluation and analysis regarding sourcing/outsourcing of
technology
( Managed disaster recovery, data security and IT risk management
functions.
STEVEN D. ELMORE (Continued)
July 1996 to July 1997
Fluor Daniel Telecom Corporation, Richardson, Texas
MANAGER OF TECHNOLOGY CONSULTING & SERVICES
( Managed groups of technical consultants involving various projects
encompassing design,
development and implementation of wireless technologies/systems (CDMA,
GSM, etc.) and IT
consulting activities for corporate customers such as AT&T, Sprint, MCI
and State Farm
Insurance. Average number of projects worked simultaneously was 6.
( Managed projects and activities involving telecom application systems
design, development
and implementation, support and maintenance of operations support
systems (OSS) and
advanced intelligent network (AIN), application systems, CMML2,
enterprise networks, systems
integration, LAN/WAN, data center/call center operations and technical
services for corporate
clients in the U.S., Mexico, South America and Asia.
( Project managed design, development and implementation of customer
billing system for
AT&T Wireless Services.
( Project managed design and implementation of network operations center
for State Farm
Insurance Company.
( Marketing and sales of technology consulting services to corporate
clients
? Development, implementation and management of web/internet products and
services.
January 1991 to June 1996
General Electric Capital Corporation, Dallas, Texas
DIRECTOR OF INFORMATION TECHNOLOGY
( Responsible for information technology services for GE Asset Management
Group, GE Capital
Markets Group, and GE BankCards (Mastercard/Visa).
Supported 15 domestic and international business offices with 151 IT
employees.
( Managed and administered all IT activities relating to systems
application design, development,
implementation, application programming, data center operations,
systems engineering,
network management and engineering, LAN/WAN management,
telecommunications (phone
system) data security, disaster recovery management, help-desk,
technical services and
Oracle database administration for business units and customer service
credit card call centers
located in the U.S., Canada and Mexico.
( Planned, designed, developed, implemented and integrated technology.
Also provided
technology consulting, strategic planning and process re-engineering.
( Managed disaster recovery, data security and risk management functions.
( Performed technology integration analysis on potential corporate
acquisition targets to assess
technical requirements and integration costs.
( Managed the evaluation and analysis of sourcing/outsourcing technology
functions and
managed technology sourcing/outsourcing vendors.
? Development, implementation and management of web/internet products and
services.
November 1985 to December 1990
Chase Manhattan Bank, New York, New York
MANAGER OF INFORMATION TECHNOLOGY
( Responsible for managing technology applications design, development,
support, infrastructure
development, technology architecture design and implementation, and
support and technology
re-engineering evaluation and implementation for Global Custody,
Securities Services,
Commercial Banking, Investment Banking and Treasury Services divisions.
( Developed, implemented and managed formal technology and operations
strategic
programs, involving technology architecture design, strategic planning
and assessment.
( Technology project and program management.
( Data center planning and management.
. STEVEN D. ELMORE (Cont.)
September 1983 to November 1985
Morgan Stanley & Company New York, N.Y.
SENIOR SYSTEMS ANALYST
( Responsible for the design, development, programming, integration,
implementation and
testing of investment banking and brokerage application software
systems.
( Technology planning and support (LAN/WAN, application software support)
( Responsible for monitoring interface systems to New York Stock Exchange
and NASDAQ.
CERTIFICATIONS
( Project Management Professional (PMP)
( Six Sigma
? ITIL
? CISSP
? DRCE (Disaster Recovery Certified Expert)
? Risk & Information Systems Control (CRISC)
REFERENCES
Available upon request