Customer Technician
Resume:
WANDA I. SANCHEZ
P.O. Box ****** Kissimmee, FL **742
407-***-**** **************@*****.***
Summary
Worked both as a crew member and independently
•
Get along well with employers and coworkers
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Experienced in customer relations
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Self-motivated; able to learn on own initiative
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Excellent record of dependability and reliability
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Versatile and multi-skilled person
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Hard worker, quick learner, and ability to assume responsibility
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Computer Skills
Languages
English and Spanish
Software
Microsoft Word, Excel, Publishing
Mac computer
Experience
07/2013 –09/2014
Customer Services, 5 Paws Hotel and Salon, Kissimmee Florida
Use telephones to reach out to customers and verify account information.
Assist clientele as they enter office and via phone.
Resolve customer complaints via phone, email, mail, or social media.
Assist with placement of orders, refunds, or exchanges.
Take
payment information and other pertinent information such as addresses and phone
numbers.
Place or cancel orders.
Sell products and services.
Utilize computer technology to handle high call volumes.
02/2012 Graphic Design, Fortis College
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05/2013
02/2011-
02/2012
Educatio
n
05/2012
-
06/2013
01/2009 FL Facial Specialist License -Body Wrapper License, Academy of
- Career Training
06/2009
01/1989 Nail Technician License, Maruguie Beauty School
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06/1986
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