Customer Service Sales

Donell Miles

**** *********** ****, ********* *****, M I 48309 248-***-**** **************@*******.***

PROFESSIONAL

SUMMARY

"Ar ticulate and well-educated financial professional seeking a regional banking management

position; proven leader with numerous skills and contacts high-profile, visible member of the

community; outstanding area manager two years in a row with an overall KPI of 300% in 2013;

b rought under-performing banking centers to higher profitability margins in record time; skilled in

coaching and motivating failing managers to produce results at higher levels using proven

techniques; able to recruit, select, and on-board talent in key positions; uncompromising focus on

quality; ability to multi task in demanding, fast paced environments; excellent interpersonal skills,

well respected by peers, subordinates, and executive leadership."

KEY QUALIF ICATIONS

Oral / Writ ten Leadership / Visionary Technical Data Analysis

Communication

Sales / Revenue Generation Problem Analysis / Strategic / Tactical

Resolution P lanning

Customer Service Efficiency Spokesperson/Public Team Development /

Speaking T raining

PROFESSIONAL EXPERIENCE

F LAGSTAR BANK FSB

Troy, M I 09/2011 to 05/2014

VICE PRESIDENT

MARKET LEADER / AREA MANAGER

Accountable for providing superior client experiences at banking centers by delivering results that align

w ith business objectives; developed sales plans aligned with overall business targets and priorities to

achieve profitability goals; worked closely with human resources business partners to ensure appropriate

b ranch staffing levels were maintained; motivated and inspired banking center managers through servant

leadership and modeling; managed salary administration and budgeting for regional centers; managed

performance appraisals and supervised promotions, performance issues, and terminations; aggressively

developed a sales culture; monitored and adhered to operational controls, including legal, corporate, and

Donell Miles • 248-***-**** Page 2 of 3

regulatory policies and procedures; actively participated in appropriate community reinvestment

i nitiatives.

Notable Achievements:

1. Flagstar Spokesperson: Press Conferences – Television/Radio from 2012 to 2014.

2. Top Area Manager (1Q 2014 – Company-wide).

3. Top Area Manager (2013 annually – Overall KPI of 300%).

4. Top Performing Region for 1Q 2013 – (42% increase in overall sales).

5. Top Performing Region for 2012 – 2013 (Exceeded 125% in all categories).

6. South Oakland Region Top Annual Performer for 2012.

7. Increased regional growth in 2012 by 32%.

8. Community Development and Spokesperson for the City of Detroit Expansion.

COMER ICA BANK

Detroit, M I 09/2006 to 09/2011

VICE PRESIDENT

BRANCH MANAGER I I I, SOUTH OAKLAND REGION

Managed deposit portfolios while maintaining high visibility outside of the bank; represented Comerica

Bank in the community through active participation and charismatic leadership in community affairs and

local organizations; developed a comprehensive and competitive sales and service culture; partnered with

t he Regional Manager to facilitate advanced seminars for various sales and administrative initiatives;

developed and implemented several regional sales growth initiatives; coached and mentored colleagues;

p rovided exemplary customer relations.

Notable Achievements:

1. Increased sales growth in excess of 85% within nine months.

2. Introduced innovative and cutting-edge techniques that led the region to increase sales by 48%.

3. Loan Campaign Top 5% for 2010.

4. Top 10% banking center (2007 – 2010).

5. Largest Southeast Michigan DDA acquisition (2007 – 2010).

6. Active and highly productive member of various bank initiatives.

J P MORGAN CHASE BANK

Detroit, M I 06/2004 to 09/2006

VICE PRESIDENT

RETAIL BANK ING

Responsible for growth and profitability of the retail business line, branch network, and all initiatives to

assure successful service delivery and strategy fulfillment; accountable for banking center assets in excess

Donell Miles • 248-***-**** Page 3 of 3

of $100 million; managed deposit and lending services and new product research and development; led

p roblematic banking centers to exceed operational efficiency goals; hired, trained, and motivated Personal

Bankers to accomplish sales objectives; maintained an effective performance management system; ensured

regulatory compliance; delivered superior customer service by ensuring proper handling of customer

concerns.

Notable Achievements:

1. Managed two banking centers simultaneously.

2. Increased overall sales growth in all Production Categories by 125%.

3. Top Campaign Producer consecutively within a 24-month period (2005 – 2006).

4. Top 10% in regional campaign acquisition.

EDUCATION

Leadership Det roit Class XXXV, 2014

Ph.D. Candidate, Corporate Leadership, Cappella University, Minneapolis, MN (expected graduation: 2016)

MBA, Business Administration/HR Management, Central Michigan University, Mt. Pleasant, MI 2003

Honors

BS, Business Management, University of Phoenix, Detroit, MI 2000 Honors

Professor in Business Management, University of Phoenix, Detroit Campus, since 2006

BOARD AFFI L IATIONS

Detroit Public School Foundation Committee

Presbyterian Village

Teen Hype

Shield of Faith Ministries Board of Trustees

DECG Mentorship

University of Phoenix Faculty Review

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