Customer Service Engineer

Joseph T. Rosinski

**** ********** **** • Brunswick, OH 44212 • 216-***-**** • *******@*****.***

Profile

Joseph is a personable, motivated, and dedicated cabling and hardware expert. He has 20+ years’

experience as a technician, team lead and supervisor for voice/data customer service and support.

Excellent communications skills with proven ability to multi task along with problem determination and

resolution.

Qualifications

• Outstanding analytical and technical related skills for problem diagnostics and resolution.

• Excellent hand, tool and eye coordination.

• Willingness to accept highly challenging role.

• Performed supervisory role with regards to employee reviews, work scheduling and technical

instruction.

• Design, engineering and implementation for voice/data networks and backbones along with audio

visual connectivity.

• Certified in Category 3, 5, 5e and 6 copper cabling along with fiber optic cabling and related

hardware.

• Considered a cabling expert while maintaining a very highly technical relationship with cabling

vendors and manufacturers.

• Installation of commercial and residential inside and outside plant wiring.

• Proven communications ability to provide site surveys, estimations, RFQs and RFPs.

• Ability to maintain budget constraints with regards to projects that were undertaken.

• Master of Data Center engineering, design and implementation.

• Fluent in Visio CAD application.

Professional Experience

Rosinski

GTS Communications, Strongsville, Ohio 09/2013 –Present

Sr. Technician

• Projects

o Comworks, Black Box, DataPoint, Berk-Tel

• Client Surveys

• Installation

• Cable Management

Lorain County Commissioner, Elyria, Ohio 2010-2013

Sr. Team Lead

• Security Camara Installation

• Computer, Fiber and Copper Installation

• Wireless Towers

• Inventory Control

• Vendor Management

• Moves, Adds, and Changes (MAC)

• Mailroom duties, (Receiving, sorting, packaging, stamping, delivering etc.)

Mailroom duties, (Receiving and sorting, stamping, delivering)

Owner home repair business - 2008-2010

• Residential Properties

American Greetings Corporation, Cleveland, Ohio 1984-2008

Sr. IS Team Lead and Supervisor (Promotion)

• Training

• Managed 8-10 people

• Vendor Management

• Budget Management

• Design, engineer, implemetation for 14 remote sites including

• Design and engineering of the Corporate Data Centers

Floor layout drawings using Visio CADD

Power Specifications and paths

Rack footprint layout

Rack spacing assignments

HVAC requirements

Cabling, fiber and copper routes

Data Center documentation which included naming conventions and labeling

procedures

Lead Cabling, Design and Engineer

• Site Surveys

• Inventory control

• Installation and Maintenance

• Moves, Adds, and Changes (MAC)

Other Employers

General Dynamics Communications Inc. Valley View, Ohio

Lead Technician for Sales Group Support

AT&T, Cleveland, Ohio

Line Department

Residential and Commercial Installation and Repair

Splicing, Inside and Outside Plant Facilities

Central Office Installation.

Education and Training

Cleveland Central Catholic High School

Various Voice/Data Certification

Multiple CBX and PBX Systems

Voice/Data copper, Fiber Optic, Cabling, and Hardware Expert

+Technical Proficiencies

Microsoft (Word, Excel and PowerPoint), Microsoft Visio, CAT Drawings

Rosinski

Contact this candidate