Customer Service Human Resources
Resume:
Jodi Gonzalez
Sacramento, CA 95825
775-***-**** (cell)
PROFESSIONAL EXPERTISE:
. RCFE Certified, State of California
. California State Certified Instructor
. Effective Marketing/Closing skill set; Proven Track Record
. Human Resources Administration
. Start-up/Project Management experience
. Skilled Department Director, Training Material Dev., Training
Facilitator, Event Planner
. Recruitment-(Exempt/non exempt); Employee Retention
. Employee Relations (Mediation, Conflict resolution, Investigations)
. Benefit Administration
. Employee Labor laws and compliance
. Payroll processing and administration
. AP/AR, Budget Development, Budget Management, GL, month end close,
billing
. Excellent organizational skills
. Accomplished in Team Building and all forms of communication
KEY ACCOMPLISHMENTS:
. Doubled census in 3-month period
. Opened 3 Group Home facilities serving people with disabilities
. Developed policies/procedures: Human Resources, fiscal management,
Resident Care
. Established HeadStart center-based facilities in 4 rural areas of
Nevada
. Awarded first children's Group Home in State of Nevada
COMPUTER SKILLS
. Outlook, Excel, Word, PowerPoint, Publisher, Move-N, A.L. Wizard, SAP,
ADP, TimeTrax
EMPLOYMENT:
Careology Institute 4/01/12-
12/30/13
Position: Instructor/ Geriatric Consultant
Provide instruction for all Initial RCFE classes & RCFE Recertification
classes; write curriculum (live class & online); consulting for pre/post
final state inspections of facilities
Absolute Care 8/10-3/12
Position: Partner/Director of Client Services
Alta Manor Assisted Living & Memory Care Community 10/08-8/10
Position: Director of Memory Care/Resident Relations (60 beds) Feb. '10-
Aug. '10
Position: Resident Relations Director, (Marketing) (Aug. 09-Feb. '10)
Position: HR Director/Payroll/Employee Relations/Front Desk Operations
Adecco-Roseville, CA 7/08-10/08
Position: Staffing Consultant, Direct Placement Coordinator, Employee
Relations
Recruit and screen qualified candidates to fill a variety of open positions
(temporary, temp to hire, and direct hire) for our customers; match
candidates to open positions, monitor job performance, negotiate assignment
details, follow up with customer to ensure satisfaction, maintain accurate
records, process payroll and handle other administrative duties as
assigned.
Hewlett Packard-Roseville, CA 5/06-
5/08
Position: Account Support Administrator-CNBQ; Position: Operational
Services Specialist
Responsibilities include support of over 100 people in customer operations-
create weekly/daily reports; timecard processing; communications; update
sharepoints/sharedrives; train new staff; spearhead special projects/team
functions.
Villa Del Rey Manor, Assisted Living-Lincoln, CA 1/06-
5/06
Position: Director of Memory Care
Opened unit, hired all staff for unit (on boarding); provided
direction/management/training for all new staff; marketed unit, worked with
State Licensing agencies regarding compliance issues; maintained budget for
unit; scheduled staff for 24 hr operations; Employee Relations management
for unit (example-provided team building exercises, offsite gatherings,
TOK-Transfer of Knowledge sessions).
Cordia Senior Residence-Roseville, CA 5/02-
7/05
Position: Director of Business Administration (Dept. Head, H.R. Director,
A/P, A/R, Notary Public)
Responsibilities included managing the property administration to enhance
productivity and profitability which included contract negotiation and
purchasing equipment. Human Resource Management including payroll
processing (Payrolls Plus/ADP), risk management, participated in/directed
interview process with managers (on boarding), Employee Relations, which
included "Open Door Policy" (counseling with managers & staff), staff
parties (example-Christmas, July 4th, Cordia "Oscars"), Star Program
(Instant employee rewards for outstanding service) orientation and
training, provided team building exercises with managers and/or direct line
staff. In addition, acted as liaison to Corporate Office management in the
coordination of benefits administration; managed concierge dept./staff;
managed the finances of the property to include petty cash and other
banking activities, general ledger (Peachtree), accounts payable and
account reconciliations. Provided customer service/problem resolution for
our residents, their families, and all external customers including many
community vendors.
Churchill County School District & Lyon County School District-
2001-2002
Position: Substitute Teacher (State of Nevada License-K-12 including
disabilities)
SOS Staffing Services-Fernley, NV 8/00-
10/01
Position: Administrator/Director of Operations-Fernley Project (HR
Director/Office Manager)
Provided management/administration of entire Fernley operation, which
included onsite coordination of SOS staff and Temporaries (over 850 people)
provided for our customer-Amazon.com. Duties included but were not limited
to: customer service, payroll, A/P, human resource management, budgets,
drug screening, training/orientation of new associates, trouble
shooting/problem solving, designing/implementing new policy, and
scheduling. Account Manager 6/1/01. This position involved direct sales by
face-to-face cold calls, telemarketing and inbound sales calls. (Territory
Management)
REM Nevada Inc.-Northern NV 3/99-8/00
Position: Administrator/Director of Operations
Provided management/administration for entire program in Northern Nevada.
REM supports people with disabilities to live in their various communities,
which included Reno, Sparks and Carson City. Management duties included:
Case Management for 20 clients (which includes fiscal responsibility for
all clients), writing skill acquisition programs,
hiring/training/supervision of over 30 staff, and scheduling staff for a 24
hr. operation. Administrative duties included: Human Resources
(interviewing, on boarding, risk management, orientation, payroll, Benefit
Administration, Employee Relations-counseling, provided team building
exercises with direct line staff, professional development); billing (state
paid contracts), contracts-new and renewals- with state and other vendors
such as nurses, nutritionists etc., Marketing-inside/outside sales; overall
responsibility for the well being of the clients we served.
State of Nevada-Reno, NV 1996-
1999
Position: Program Assistant II
Department of Human Resources, Community Connections Office (Reno) Provided
support for the Head Start State Collaboration Project. Federally funded,
5-year grant designed to enhance Head Start Programs across the state.
Duties included: office administration, grant preparation, published
quarterly newsletter, minutes, correspondence/dissemination of all program
information, statewide coordination of Project Exceptional trainings;
liaison for program with state and community leaders.
EDUCATION
BS Degree, Human Ecology/Social Services Administration, University of
Nevada, Reno, Magna Cum Laude
AA Degree, Business Management, Western Nevada Community College, Summa Cum
Laude
REFERENCES
Melanie Ferreira, Owner/Partner, Absolute Care
Sydney Wang, Former Owner/Operator, Alta Manor Assisted Living &
Memory Care; Owner- Careology Institute
Millie Petrocchi, Family member of Alta Manor Resident
Julie Jones, Branch Manager, Adecco
Sal Flores, Manager West Enterprise, Hewlett-Packard
Quinn Taylor, Regional Director for Operations, Cordia Senior Living
Anne Tobin, VP Human Resources, Cordia Senior Living
978-***-****-cell
Pamela Mondello, Marketing Director, Sierra Regency
Carol Johanson, Food Service Director, Carlton Plaza of Sacramento
(retired 2012)
916-***-****-cell
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