NOC Engineer

KENNETH ENCARNACION PARAFINA

**-* *** ****** **** Rembo, Makati City

Contact nos.: +639**-******* / +639**-*******

Email Address: ****************@*****.***

Objective: To be part of an appreciated organization where I can enhance

my knowledge and gain experience in different aspects of work.

And contribute to its growth by sharing my skills.

Experience Summary:

Over 7 years of experience in a technical environment / organization.

3 to 4 years exposure to a LAN, WAN and medium network environments gained

in a Telco Company.

Network monitoring using NMS tools such as CACTI/PRTG, Network Live, Ping

Plotter.

Good technical skills and troubleshooting skills.

Basic knowledge with accessing router configuration.

Knowledgeable in computers and networking principles

Excellent communication and customer management skills

Is responsible, hardworking, proactive, good team player, independent,

customer and result oriented

Fast learner, flexible person, able to manage stress in a stressful

environment and capable of doing multi task if needed.

Job Title History:

Designation Company

Period

. Technical Staff II Rizal Commercial Banking Corp Aug 01,2014 -

Present

. Affiliate Engineer Verizon Enterprise Solutions June 17,

2013 - Aug 14, 2014

. NOC Engineer I Digital Telecom Phils. Inc May 01,

2011 - Mar 15, 2013

. Fault Managers ePLDT i-PLUS-PLDT July 07, 2007 - May 01,

2011

Assistant (FMA)

Technical Knowledge:

. Assembling of Personal Computers and peripherals

. Knowledge in networking, LAN, WLAN, hubs, routers and other

peripherals

. Computer trouble shooting skills for both hardware and software

. Computer literate (MS word, Power Point, Basic Excel and other

applications)

. Installation and trouble shooting of different Operating System and

application (Win 95,98,2000,ME, XP, Vista, Windows 7, MS Office, free

ware, etc.)

. Technical knowledge in network diagram and interpretation

. Computer-literate performer with extensive software proficiency

covering wide variety of applications (MS Office (Word, Excel, Power

Point, Visio)).

. Eligibility:

. Civil Service Eligible under Honor Graduate Eligibility (HGE)

Work Experience:

Rizal Commercial Banking Corporation

Technical Staff II - Technical Support Department/Operations Command Center

August 01, 2014 - Preset

Ayala Avenue, Makati City

. Handle daily monitoring, administration and maintenance

. Handle rollout and implementation support projects

. Assist on all technical support tasks and projects

. Provide documentations on all infrastructure inventory and procedures

. Handle daily network monitoring and maintenance

. Handle incidents and service requests within the agreed service levels

. Assist in resolving process exceptions that arise during normal day-

today process activities

. Assist in tracking and identifying problem that requires increased

focus to meet committed Service Levels

Verizon Enterprise Solutions

Affiliate Engineer-Network Operations / Data Repair Center

June 17, 2013 - August 14, 2014

Alabang, Muntinlupa City

. Responds to trouble tickets in a timely manner and resolves network

issues (e.g. down hard, bouncing, errors, and latency) within

established SLAs. Follows proper escalation and notification

procedures.

. Perform initial diagnosis and take actions to correct problem or

initiate repair ticket.

. Provide information to the customer regarding the current status or

resolution of the reported trouble in accordance with procedures. Keep

customers and management updated on efforts aimed at restoration of

their services.

. Provide advanced technical support and assistance to customer base,

subscribing to a wide range of products and services.

. Proactively detect anomalies and performance issues, and bring to

resolution to the full satisfaction of our customers.

. Utilize network performance monitoring tools to identify and analyze

impairments that may affect services sold.

. Perform end-to-end trouble isolation and repair on physical and

logical layer services for our customers and devise action plans on

more complex issues, as well as oversee the execution of these plans.

. Utilize test tools and equipment to isolate the cause of impairments

on the network and with various LECs, PTTs or other provider networks.

. Interact with Customer Service Centers, Network Management Centers,

Verizon Business Operations Groups, LECS, Account Teams and Customers

to facilitate isolation and repair of faults in the network within

established baseline objectives.

. Work closely with local carrier to resolve service outages on physical

layer and in provisioning new services such as T1 and DS0 services.

Carry out equipment acceptance testing and system integration testing

on network systems.

Digital Telecommunications Phils. Inc. (DIGITEL)

Network Operation Center (NOC) Engineer I / Corporate Fault Management

May 01, 2011 - April 30, 2013

Libis Quezon City

. Providing technical assistance to consumer- based internet customers

on setting up, configuring, accessing and connecting to the internet.

. Monitoring of repair work and immediate attendance to customer fault

on their internet connection, e mail problem, domestic/international

outbound/inbound call access, leased line/frame relay, direct internet

access & IP VPN circuits thru ICMS.

. Clearance of customer fault through coordination on client side and

with restoration team.

. Coordinates with Access Network for line qualifying/repair. And

Customer Solution Group on TDM & IP-based related faults

. Coordinates with Access Network Systems Control & Administration

(ANSCA) on TDM or Layer 2 related faults. And Core Systems Control &

Administration on IP-based related faults

. Conducting initial checking of client's port via NMS, pinging of

client's IP/DSLAM's IP and PRTG/CACTI monitoring.

. Sends network and individual faults advisory to internal group and

customers via phone call; SMS and emails.

ePLDT i-PLUS-Philippine Long Distance Telecommunication (PLDT)

Fault Managers Assistant (FMA)/ Corporate Fault Management

July 9, 2007 - May 1, 2011

Boni Avenue, Mandaluyong City

. Test and diagnose client reported Corporate DSL, Shops. Work/VPN,

Leased Line, ISDN,

I-Gate DID, DOD and FEXLINE problems and identify problem.

. Accessing of HUAWEI SNMS (MSAP), NOKIA DM2 NMS,TELINDUS Concentrator

CISCO WAN MANAGER SYSTEM, Multi-Access Gateway System and Subscriber

Management System, Nokia DSLAM, Nokia IPDSLAM and Alcatel, Netman

4000 (UT-STARCOM UTAG) and Huawei UMS DSLAM Craft Terminals for

testing and troubleshooting of reported problem

. Coordinates with field personnel, global service partners and other

PLDT groups for restoration and testing of data line service; updates,

determines, and escalates trouble ticket to concern group.

. Request reversed DNS, IP address sub-delegation / delisting.

. Coordinate with network support group and performed troubleshooting to

resolve the reported problem.

. Endorsed to network support group when network outages was

monitored/detected when conducting testing.

. Assists customer in trouble shooting and restoration of the problem

reported.

. Access Zyxel modem remotely for configuration and troubleshooting

purposes.

Trainings/ Seminars Attended:

Training: CCNA (Cisco Certified Network Associate) Module 1 - 4 Fast

Track

Training

Date Held: October 28 - November 25, 2012

Venue/Place: MNET IT TRAINING SOLUTIONS

6/F Unit 1 Harvester Corporate

Center 158 P. Tuazon Blvd. Cor. 7th Ave.

Cubao, Quezon City

Academic Background:

2006 - 2010 Bachelor of Science in Electronics and Communication

Engineering

Rizal Technological University

Boni Avenue, Mandaluyong City

2001 - 2005 Bachelor of Science in Telecommunications Technology

University of Makati (formerly Pamantasan ng

Makati,)

J.P. Rizal Ext. West Rembo, Makati City, Philippines

1997 - 2001 Fort Bonifacio High School

J.P Rizal Ext. West Rembo, Makati City

Personal Data:

Birth Date: September 26, 1983

Health: Excellent

Civil Status: Married

Religion: Born Again Christian

Nationality: Filipino

Languages can speak and write English / Filipino

Reference is available upon request.

Contact this candidate