Customer Service Sales

Sean Dunn

Equipment Service Technician - LA FITNESS

Phoenix, AZ

********@*****.*** - 480-***-****

Accomplished industry professional with a proven ability to develop and implement

focused strategies that support business and financial objectives. Articulate,

organized, motivated and detail-oriented. Analytical thought process combined with

exceptional communication and interpersonal skills allow me to contribute to the

goals of the organization.

WORK EXPERIENCE

Equipment Service Technician

LA FITNESS - Phoenix, AZ - July 2013 to Present

Responsible for the maintenance and repair of all cardio, sectionalized and free weight

equipment at five LA Fitness facilities. Interface with club management team to resolve any

equipment service issues.

• Perform monthly, quarterly and annual preventive maintenance on machines.

• Install new equipment and perform technical updates per manufacturer

specifications.

• Troubleshoot and resolve issues with faulty machines.

• Knowledge of Precor, Life Fitness, Matrix, Star Trac and Free Motion equipment.

• Maintain a company vehicle and manage an inventory of spare parts.

Member Service Manager

24 HOUR FITNESS - Scottsdale, AZ - January 2010 to January 2012

Supported member retention by advocating for the best member experiences and operational processes in

the club while developing a strong team that delivers on company

goals and reflects its values.

• Ensured that all members were delivered the highest member service experience.

• Recruited, developed and mentored associates to develop a fully engaged and high

performing team.

• Managed front desk, sales, and fitness operations to ensure that service standards

were met.

• Collaborated with club maintenance technician to assist with preventive

maintenance.

Area Sales Representative

ICI PAINTS - Tempe, AZ - July 2006 to December 2009

Sales manager and service provider for an assigned territory of one hundred accounts

responsible for account development and product sales.

• Generated $850K in revenue per year through solicitation and account development.

• Recognized for increasing account base by 10% YTD.

• Managed $300K Scottsdale Fashion Square renovation project

Branch Manager

ENTERPRISE RENT-A-CAR - Phoenix, AZ - February 2004 to June 2006

Managed the daily operation of three branches comprised of twelve team members and a

fleet of two hundred vehicles.

• Recognized with "Exceptional Achievement Award" for fiscal year 2005.

• Increased driving profits and fleet growth by 22%.

General Manager

APPLIANCE FACTORY WAREHOUSE OUTLET - Phoenix, AZ - March 2001 to January 2004

Responsible for managing a 40,000 sq. ft. retail and service facility by overseeing product

flow, customer service and the development of all sales and technical service staff.

• Exceeded monthly sales goals and service standards.

• Inspected and serviced all appliances before being sold and delivered.

• Performed in-home service calls to trouble shoot and resolve problems.

EDUCATION

Business Management

Damelin College - Cape Town, Western Cape

LINKS

http://www.linkedin.com/pub/sean-dunn/5a/380/a37

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