Customer Service Sales

PIJUSH KUMAR SAMANTA

896*******

*******@*****.***

**/** *.*.**** Sarani, Rajasmita Appartment, konnagar, Hoogly, West Bengal.

*OUTLET MANAGER*

Motivated leader with 7+ years’ experience in organizing and managing services within hospitality

environment. Track Record of on the spot decision making and supporting the employees. Focused on

ensuring the guests’ needs while enforcing standards for individual performance. Adept at general

supervision, hiring, training and motivation of employees.

• Highly skilled in driving sales through excellent operations and marketing efforts

• Hands on experience in managing restaurant functions to ensure exceptional customer services

• Well versed in analyzing areas of improvement in business and evaluating employee

performancePROFESSIONAL EXPERIENCE

Amrit Foods Pvt Ltd (Frescopollo) Jan2013– Present

Outlet Manager

• operational management: organizing stock and equipment, ordering supplies and overseeing building

maintenance, cleanliness and security;

• financial management: planning and working to budgets, maximizing profits and achieving sales

targets set by head office, controlling takings in the restaurant, administering payrolls, etc;

• people management: Training and developing existing staff, motivating and encouraging staff to

achieve targets, coordinating staff scheduling and rotas;

• working to ensure standards of hygiene are maintained and that the restaurant complies with health

and safety regulations;

• ensuring high standards of customer service are maintained;

• implementing, and instilling in their teams, company policies, procedures, ethics, etc;

• handling customer complaints and queries;

• devising and marketing promotional campaigns;

• preparing reports and other performance analysis documentation;

• reporting to and attending regular meetings with area managers or head office representatives;

• Establishing relationships with the local community and undertaking activities that comply with the

company's corporate social responsibility programmes.

Café Coffee Day Sept 2011 Jan2013

Senior Assistant Café Manager

Business activities:

Taking responsibility for the business performance of the restaurant.

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Analyzing and planning restaurant sales levels and profitability.

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Preparing reports at the end of the shift/week, including staff control, food control and sales.

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Creating and executing plans for department sales, profit and staff development.

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Setting budgets and/or agreeing them with senior management.

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Coordinating the entire operation of the restaurant during scheduled shifts.

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Managing staff and providing them with feedback.

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Responding to customer complaints.

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Ensuring that all employees adhere to the company's uniform standards.

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Meeting and greeting customers and organising table reservations.

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Advising customers on menu and wine choice.

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Recruiting, training and motivating staff.

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Organizing and supervising the shifts of kitchen, waiting and cleaning staff.

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Maintaining high standards of quality control, hygiene, and health and safety.

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Checking stock levels and ordering supplies.

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Preparing cash drawers and providing petty cash as required.

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Helping in any area of the restaurant when circumstances dictate.

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Flurys Swiss Confectionery Pvt. Ltd Sept2007 Sept2011

Customer care Supervisor (F&B)

•Responsible for Day to Day Restaurant Operation and being a department supervisor look after to

Service Crew, Cooks, F&B associates •Able to recognize good quality

products and presentations according to flurys standards •Make the Daily Operation Check List,

Following Up •Handel Guest Complain, Guest Satisfaction, Problem

Solving •Make the Weekly and Monthly Inventory, Cost, Profit & Lost (P&L)

•Able to Direct all Food and Beverage Efforts Toward Guest Satisfaction, Division Standards and Profit.

•Having a General knowledge of Sales Department •Having

General knowledge of Accounting procedures •Understanding the

purpose of Sales Department and property Marketing plan

HOTEL TAJ RESIDENCY NASHIK : Aug2006 Aug2007

F & B Associate

• Food and beverage service to Elements Lounge, Elements Bistro or In Room Dining guests

depending on where scheduled

• Utilize product knowledge to “enhance” the guests’ experience through selling of specialty products.

• Ability to lift a tray with five-ten glasses, two-three plates at a time

• Answering phone and receiving orders, bartending for the Elements Bistro

• Set up and preparing for next shift

• Cleaning of work area

• Other duties as assigned by the manager

• Some Heavy Lifting is involved

• Promote and maintain a Safe and Healthy work environment adhering to the legislation set out by

Occupational Health and Safety.

Assignment & Training: Completed six months ‘Industrial Training’ in four major departments

(Front Office, Housekeeping, F&B Service & F&B Production) from the hotel SHREERAM

INTERNATIONAL, JODHPUR RAJASTHAN.

EDUCATION

Allahabad Agricultural Institute Deemed University

BBA HOTEL MANAGEMENT 2007.

PERSONAL DETAIL

Father’s Name :- Prasanta Kumar Samanta Date Of

Birth :- 09-08-1985 Gender

:- Male Marital Status :- married

Nationality :- Indian

CASTE :- Hinduism

LANGUAGE PROFICIENCY:

Language Reading Writing Speaking

Bengali(M.T) yes yes

English yes yes yes

Hindi yes yes yes

ADDITIONAL

• Excellent customer service skills

• Able to work on a rotating shift

• Excellent communication and interpersonal skills

• Solid background of restaurant environments

Date

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