Customer Service Sales
Resume:
Amy Vanderveer
Thornhill, ON L3T 3H7
*************@**.***
Dear Sir/Madame,
Attached is my resume for your review. Outlined are the skills,
qualifications, and educational background I have achieved while working
towards my CGA Designation and Honours Bachelor of Commerce. Presently, I
am looking to broaden my abilities and expand my knowledge in a corporate
working environment.
I am currently attending night courses through college and university which
are accredited by the Certified General Accountants of Ontario. As of this
time, I am working on Level 3 and 4 of my designation. I will have
completed Level 3 by December 2014.
I am a career driven person who is very motivated and goal oriented. As
well, I am punctual, organized, and hard working. My continuous pursuit of
knowledge and experience is what has led me to apply for an opportunity
with potential growth and longevity.
I look forward to having the opportunity to discuss further details of my
skills, qualifications, and possible future employment.
Thank you for your time and consideration,
Amy Vanderveer
Amy Vanderveer
163 Romfield Circuit
Thornhill, ON L3T 3H7
*************@**.***
Employment
Jul. 2009 - Present
EAMS Inc., Toronto
Financial Coordinator & Property Management for Cooperative Housing
. Attend to eight different offices on a weekly and monthly basis where
administrative and financial duties are performed.
. Knowledge in the use of NewViews I and II, HM Worx, Excel, and Word
programs.
. Trusted with deposits of $100,000.00 every month - cash, cheques, and
EFTs.
. Responsible for posting rent receivables and account payables,
processing cheques, computing and posting accruals, and payroll for
all eight cooperatives. Accountable for adjustments regarding member
accounts; NSFs, late fees, maintenance charges, administrative errors,
etc.
. Complete bank reconciliations and assist with financial statements.
. Perform Rent-Geared-to-Income (subsidy) annual reviews and mid-year
calculations as well as oversee RGI calculations done by coordinators
at various co-operatives. Prepare and submit subsidy claims to CMHC on
a monthly basis.
. Apprise the board of directors regarding member conflicts, capital
projects, maintenance issues, future planning, and implementation of
organizational systems.
. Coordinate board meetings and general members' meetings.
. Help with audit preparation for each cooperative's annual audit -
Compiling all necessary documentation required by the auditors and
helping with necessary adjustments for year end.
Interim Manager at Deep Quong Non-Profit Homes Inc.
. Perform interviews, preparing leases and calculating RGI and other
financials for the tenants.
. Write proposals for work to be done; contacting contractors; setting
up appointments.
. Compile and prepare financial statements, minutes, and other important
information required for monthly board meetings.
. Answer phones, filing, and organizing; administrative duties.
. Collect and post the company's payables; handle arrears and tenants'
rent money.
. Take care of legal matter regarding evictions and behavioural matters
through mediation between tenants and attend tribunals. Communication
with layers and board of directors regarding these matters.
Jul. 2007 - Feb. 2008
Campus Crew, North York
Manager
. Customer Service - making sure every customer has a pleasant and
helpful shopping experience as helping to conclude any problems if and
when they arise.
. Merchandising new and old products using a wall plan as well as
personal ideas to show off and sell the merchandise as best as
possible. Also creating an appealing environment for shoppers.
. Completion of store paperwork for daily and monthly sales as well as
putting together end of week packages for head office. I put together
sales goal sheets for the store as well as individual employees and
posted weekly ratings as to inform everybody working where we stood
and what to keep up as well as what to improve on.
. Opening and closing tasks such as opening and closing the till and
computer system as well as completing the store's banking.
. Inventory - receiving, counting, shipping, and inputting errors and
damaged goods into the system.
. Interview Potential Employees
Sep. 2006 - Jul. 2007
Ard ne, North York
Assistant Manager
. Customer Service - greeting and helping customers out with their
shopping as well as trying to solve any problems if and when they
arise.
. Merchandising of products to create an inviting environment to
attractive to potential buyers.
. Store Paperwork such as recording daily, weekly and monthly sales in
comparison to previous years and preparing sales goal sheets for the
store.
. Opening & Closing tasks such as the daily banking, opening and closing
the till and computer.
. Physical Inventory counts done every couple months.
Oct. 2005 - Jun. 2006
Green Earth, Richmond Hill
Key Holder
. Customer Service - ensuring each and every customer is greeted and
helped as best as possible.
. Supervising the store and employees when the managers are not present.
. Opening and Closing tasks such as daily banking, opening and closing
the till and computer system.
. Merchandising products to showcase them at their best.
. Weekly Inventory Counts
Education
2011-present Con. Ed. at U of T, Athabasca University, George
Brown College
. CGA accredited courses
2008-2010 George Brown College
Toronto
. Fashion Business Institute Program
2001-2005 Thornlea S.S. / Nantyr Shores S.S.
Thornhill/Innisfil
. High School Graduate
Volunteer Experiences/ Achievements
. Achieved the Dean's List at George Brown College
. Continuous volunteering with the Canadian Breast Cancer Society
. Owner of a Smart Serve Certificate and Mixology Certificate
References Available Upon Request
Contact this candidate