Customer Service Representative
Resume:
Patricia Andrews
Wilcrest Dr. • Houston, TX *****
832-***-**** • 713-***-**** • *********@*****.***
PROFESSIONAL SUMMARY
Cross functional business professional with over 5 years of experience with a reputation for excellence and high
quality service to clients. Resourceful and self-confident. Strong analytical, writing and research skills.
Excellent organizational and communication skills. I am seeking a position where I can use education and prior
experiences as an asset to the company.
EDUCATION
Keller Graduate School of Management – Houston, TX January 2013
Master of Business Administration
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DeVry University – San Diego, CA Management June 2008
Bachelor of Science; Technical Management
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TECNHICAL SIKLLS
Excel • Access • PowerPoint • Seibel CRM Software • Principles of Management • Management Planning and
Marketing • Project Management • Human Resource Management • Total Quality Management • Small Business
Management • Customer Relations • Business Law • Advanced PC Applications • Health Service Finance •
Health Rights and Responsibilities • Health Care Policy Managed Care and Health Insurance Health Services
Information Systems • Health Customer Relations • HIPAA Law • PII Law • Medicare Medicaid
PROFESSIONAL EXPERIENCE
General Dynamics Vangent - Houston, TX September 2013 – April 2014
Customer Service Representative
Liaison between the Affordable Care Act (health.care.gov) and consumers, providing knowledgeable
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responses to inquiries in a courteous and professional manner; maintain up-to-date knowledge of
regulations, processing procedures, and policies.
Adhered to Privacy Act and Health Insurance Portability & Accountability Act (HIPAA) requirements as
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it relates to confidentiality of information released, continually look for and suggested process
improvements.
Assisted with delivery of internal employee training for new and temporary employees as requested
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Accurately entered and updated patient information in practice management system
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Qualified and educated patients according to the Affordable Healthcare Act.
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Identified patients by date of birth and name in computer system.
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Responsible for creating new account if patient not in the system.
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Demonstrated exceptional customer service by answering incoming calls and providing the proper
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information based on patient’s inquiries.
Adecco Staffing-Houston, TX 2013
Customer Service Rep
Real Estate Temps - Oceanside, CA January 2006 – December 2007
Real Estate Agent
Coordinated contact with sales manager and clients which exceeded company benchmarks by achieving
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sales of 2 million over corporate expectation
Greeted and informed potential home buyers of floor plans, square footage, different elevations,
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incentives and kept records of all visitors.
Health Care Provider - San Diego, CA
At Your Home Family Care April 200–December 2005
Acted as liaison between medical staff and family members
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Provided care for clients including hospice clients
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Kept records of medication and times provided and clients progress
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Acknowledged by company for superior over all care to clients
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Receptionist
Anderson Ragsdale Mortuary – San Diego, CA September 2001–January 2003
Answered phones, took messages, transferred calls and filing
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Handled front desk and clients, collecting premiums and giving receipts to clients
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Bookkeeping, kept records of all monetary transaction during my work assignment
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Additional Call Center Experience
San Diego, CA - 2004
San Francisco, CA-1995
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