Customer Service

Evard Janvier

**** *********** ***

Lithonia GA *0038

470-***-**** email:********@*****.***

Objective: To obtain a position where I can utilize my knowledge, skills and abilities while providing optimum work.

Pro Summary: Perceptive customer service who cultivates positive customer relationships through clear and helpful communication.

Work History:

Tax Giant Llc Orlando Fl

General manager

Full time, Dec 2010 to April 2014

Responsibilities:

Solved unresolved customer issues, productively managed workflow to meet or exceed quality service, trained staff on operating procedures, developed highly empathetic client relationships and earned a reputation for exceeding service standard goals and maintained up to date knowledge of product and service changes

Skills:

Dealt with customers at all levels via telephone, in person and email, resolves in-depth queries in a methodic manner independently with business partners to find appropriate resolutions. Enjoys sharing knowledge and encouraging development of others to achieve team goals. Refined planning and organization skills that balance work. Excellent time managing skills. Customer/client focused and proficient in Microsoft outlook, Word and Excel.

Education:

Ft. Myers High School, Ft. Myers, FL.

General studies, Grad 06/2000 Diploma

Ashford University, Online

Business management 07/2011-01/2012

References:

Yvonne Fevrier 321-***-****

Jerome Boyd 310-***-****

Dwayne Foreman 407-***-****

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