Manager Customer

Juan Soto III

Objective Seeking a position which will better utilize my strengths and skills in Business

Development while growing professionally and be of support to company process.

Professional 3/8/03-Present Ceva Freight Management DFW / McAllen, TX

experience

Domestic Operation Supervisor

• Responsible for the cost efficient movement of shipments as well as the supervision of

all personnel related to the operations functions.

• Managed, supervise and train operations, dispatch, and warehouse personnel.

2312 Dora Jeanne Apt. C

• Developed and maintainedMission, Texas 78574

excellent service to internal and external customers at all

times during the entire process of their467-6542

Cell (956) shipments.

• Provided responsible Email: *********@*******.*** keeping under control all

supervision while managing and

department activities.

• Ensured timely on pick-ups, recoveries, deliveries, and airline and agent selections

while maintaining cost control.

• Plan the daily work schedule by reviewing existing work orders, arrival notices and

instructions from customers.

• Kept abreast of progress or problems.

• Hold regular to daily meeting with operation staff to asses group’s overall status and

provide ideas and suggestions for more efficient operations.

• Conducted annual performance reviews for all staff within the department.

Nokia Inc. Account Coordinator

• Act as a liaison between sales, operations and customer for assigned account (Nokia

Inc.) to ensure the customer’s processes and procedural requirements were

implemented and that shipments were handled in accordance with established

procedures, such as ISO operational compliance and specific customer requests in

accordance with our company’s guiding principles and core values.

• While in charge of this account also monitored and prepared export orders, packing

lists, invoices, and all other necessary international transport documentation and

conducted country-specific quotes and operating procedures for exporting company

products, including logistics, customs clearance, and delivery cycle times.

•

• 3/91-8/02 KPR Inc. Dallas, TX

•

Shipping & Receiving Manager

• Accountable for leading, directing and managing day to day operations to ensured

consistent high level service quality and customer satisfaction, profitable, cost efficient

operations, and compliance with company policies and procedures, ISO standards and

Sarbanes Oxley requirements, and other regulatory guidelines.

• Planed and monitored daily staffing schedules and made proper adjustments

accordingly to ensure adequate staffing levels that support operational demands and

business objectives.

• Ensured directives rules and procedures as well as communicating to all operations

staff to follow though by implementing safety methods, practices and programs were

implemented and maintained to make sure that all freight was moved in safe and timely

manner utilizing appropriate equipment and tools.

• Maintained a clean, professional and safe working environment by inspecting and

scheduling maintenance and ensuring that all office and warehouse equipment was

properly accounted for and in safe working conditions.

• Conducted annual performance reviews for all staff within the department.

8/86-1/91 Poly America Inc. Grand Prairie, TX

Logistics Supervisor

• Accountable for supervising the daily operations of the Logistics Department including

document preparation and traffic coordination required to correctly process inbound

consolidations in a cost-efficient manner and within defined standards.

• Developed and maintain excellent service to internal and external customers by setting

up files for all documents and records relevant to the consolidation.

• Received, reviewed and process inbound /outbound documentation for an assigned

base of accounts.

• Manage daily pre-alerts to determine whether freight is arriving as expected making

sure documents reached branch within one working day of freight arrival.

• Followed-up with carriers to confirm arrival time and notify customer status.

• Provide training and quality management activities to assigned staff while addressing

all employee performance problems promptly and directly in accordance with

personnel policies.

• Conducted annual performance reviews for all staff within department.

Education 1985 - 1986 North Lake College Irving, TX

1981 - 1985 Grand Prairie High School Grand Prairie, TX

Certifications HAZMAT CERTIFIED MAY /2010

References Brenda García / HP Director of Logistics and Supply Chain PH. 915-***-****

Russell Taylor / CEVA Freight Account Manager PH. 817-***-****

Ana Maria Reich / Chase Bank Financial Manager PH. 214-***-****

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