Customer Service Manager

LYVONNA CHISHOLM-SIMMONS

** ***** ***** *** ● Savannah, GA 31419

912-***-**** (Mobile) ● **********@*****.***

CAREER OBJECTIVE

To effectively contribute to an interdisciplinary team as a Licensed Associate Professional Counselor (LAPC)

in the field of Mental Health by providing dynamic therapeutic interventions utilizing my unique experience,

counseling education, training, and proven abilities.

SUMMARY OF QUALIFICATIONS

• National Certified Counselor Exam (NCCE); Scheduled for April 2015

• Professional Counseling Seminar Workshops, South University, Savannah

o Monthly topics include Human Sexuality, Drug Addictions, Sexual Aggression in Children, and

Anxiety Issues, etc.

o Clinical Assessment and Treatment of Simple and Complex Traumas Part I & II

o Dialectical Behavior Therapy; Understanding Aspergers Syndrome

o Victim Assistance Programs; Adolescence and Substance Use

o Adult Survivors of Childhood Sexual Abuse

EDUCATION

South University, College of Arts and Sciences Savannah, Georgia

Master of Arts in Clinical Mental Health Counseling September 2014

St. Leo University, College of Social Work Savannah, Georgia

Bachelor of Arts in Human Services June 2012

COUNSELING INTERNSHIP/PRACTICUM

Coastal Harbor Treatment Center Savannah, Georgia

Intern Therapist June 2013 – August 2014

• Responsibilities included gathering psychosocial data, developing treatment plans, writing progress notes, and

completing diagnostic summaries.

• Participates in weekly multidisciplinary team meetings.

• Conducted weekly individual, family, and group therapy sessions with children, adolescents, and adults

diagnosed with a variety of disorders, including:

o Adjustment Disorders, ADHD, Depression, Anxiety Disorders

o Bipolar Disorders, Personality Disorders, Cognitive Disorders

The Salvation Army Savannah, Georgia

Human Services Internship May 2011 - June 2012

• Provided daily supervision, monitoring, reporting, and technical support services to clients in a residential

shelter environment.

• Performed crisis intervention counseling when needed.

• Maintained appropriate records and continuous communication (written, verbal) with Case Managers in

regarding daily client activities.

PROFESSIONAL EXPERIENCE

Best Western Plus Savannah, Georgia

Housekeeping Manager July 2008 – present

• Effectively manages 18 staff members in the room division department.

• Duties include inspecting rooms, inventory and budget control tasks, ordering supplies, and training

housekeepers.

• Responsible for employee scheduling and payroll for department.

Desoto Beach Hotel; Desoto Beach Bed & Breakfast Savannah, Georgia

Hotel Manager 2006 – 2008

• Managed the entire operations of the hotel.

• Oversaw the hotel budget, P&L, expense reports, ADR, REVPAR, sales blitz, advertising, and marketing of

hotel for weddings, tourists, and special events.

• Responsible for managing the housekeepers, front desk personnel, direct bill accounts, accounts

receivable/payables, and facilitating weekly/monthly staff meetings.

Suburban Extended Stay Hotel Savannah, Georgia

Assistant General Manager 2005 – 2006

• Responsibilities included budget control, ordering supplies for each department, employee scheduling, and

assisting guests with questions and concerns.

• Accounting/Administrative duties included P&L reports, expense reports, sales calls, direct bill accounts,

accounts receivables, and aging reports.

Red Roof Inn & Suites Savannah, Georgia

General Manager 2003 – 2005

• Managed three department heads – Executive Housekeeper, Sr. Maintenance, and Front Desk Manager.

• Provided exemplary customer service to a diverse group of hotel guests and their families.

• Responsible for the hotel budget, P&L, MPR, expense reports, ADR and other duties as tasked.

REFERENCES

Available upon request

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