Customer Service Manager

Joel Adams

STRATEGIC LOGISTICS MANAGEMENT

Recognized as an expert in logistics, delivering optimal outcomes by

creating efficiencies through logistics and supply chain sourcing. Over

** *****' leadership experience in logistics, transportation, and

distribution management in dynamic multiple location and international

environments, consistently increasing profitability, service, and safety.

Specific expertise in the following:

Transportation Network Strategy and Statistical Analysis and Model

Design Construction

Project Implementation / Management Logistics Sourcing

MRO and Manufacturing Supply Chains Contract Negotiation and Management

Third Party Logistics Distribution Center / Warehouse

Management

Strategic / Project Planning Inventory Control / Cost Containment

Continuous Process Improvement Warehouse Facility Design and

Construction

OSHA, MSHA, DOT, EPA, FDA, USDA, and SAP: SD, IM, and MM

FMCSA Compliance Telematics Systems

Mincom Ellipse Microsoft Office Power User

PROFESSIONAL EXPERIENCE

Cliffs Natural Resources, Duluth, MN 2011 -

Present

North America's largest producer of Iron Ore.

Sr. Manager, Warehouse & Logistics Operations, North America

Directed 130 employees, managed inbound & international logistics,

warehousing & materials, and managed $1.2B MRO inventory throughput at

multiple mine sites in the U.S. and Canada.

. Rationalized inventory, resulting in savings of $35M and reduced

warehouse labor hours by 13%.

. Reduced carbon footprint by 2M tons by converting fleet to compressed

natural gas and recovered $12.2M through recycling scrap materials and

sales of obsolete equipment.

. Developed comprehensive suite of logistics metrics and crafted them into

a dashboard report.

Barney Trucking, Salina, UT 2010 - 2011

A bulk transportation leader, servicing the energy and mining industries.

Director of Operations

General Manager of four terminals, responsible for sales & marketing,

revenue and safety, directed 300+ employees, managing an operating budget

>$50M.

. Optimized routing and payload, decreasing cost and extending geographical

reach of customer base, thereby securing three accounts: Lhoist,

Headwaters, and Newmont Mining, increasing revenue 10%.

. Facilitated origination of Alton Coal Project, increasing coal transport

volume by 4%.

Holcim (U.S.), Dundee, MI 2002 - 2010

One of the world's largest suppliers of Portland cements and related

mineral components.

Holcim (U.S.) (continued)

National Logistics Manager

Engineered and managed transportation network supporting 12 manufacturing

plants and 70 distribution centers.

. Awarded 2007 President's Award for achieving >$800K in sustainable

logistics savings.

. Negotiated 3PL contract, resulting in $1M savings.

. Authored logistics chapter of global procurement handbook. Directed

education in logistics training and the adoption of procurement policy in

Thailand, Vietnam, Germany, and Switzerland.

Nestle Waters NA, Zephyrhills, FL 1998 -

2002

One of the continent's largest bottled water companies.

Regional Manager, Transportation & Distribution

Directed 65 employees, managed logistics, warehouse operations, private

fleet, and 3PL transportation at numerous food distribution centers,

totaling >1MM square feet.

. Led SAP IM Go-Live, implementing Wi-Fi based barcode inventory tracking

system.

. Decreased transport cost to anchor account by 35% by initiating tandem

trailer deliveries.

Chep USA, Parsippany, NJ 1990 - 1998

The global leader in pallet and container pooling services.

Senior Operations Manager

Initiated contracts and managed operations, quality, and customer service

over a third party network of 32 public warehouses and six pallet

factories.

. Secured first distributor contract in the U.S. during the company's

startup.

. Earned the President's Award for Continuous Improvement by saving $1.2M

in material cost through the development and implementation of innovative

inspection procedures.

. Received the Pioneer Award for role in growing revenue to $72M in three

years from company launch.

CONSULTING EXPERIENCE / SPEAKING ENGAGEMENTS

. Gerson Lehrman Group (GLG), New York, NY, 2001 to Present

o Ad-hoc Consultant to the international investment banking community

o Qualified as a Leader in the Transportation Council (Top 5% Globally)

. National Tank Truck Carriers - National Meeting Featured Speaker, 2009

. Consulting Project for Siam City Cement Company, Bangkok, Thailand, 2007

. Consulting Project for Holcim Vietnam, Ho Chi Minh City, Vietnam, 2006

. Consulting Project for Holcim Group Support, Zurich, Switzerland, and

Hamburg, Germany, 2006

. Nestle Waters, NA -Taught "Beginning the Journey" a business ethics

seminar for new hires, 2002

EDUCATION

. Bachelor of Arts in Geological Sciences

State University of New York, Buffalo, NY

. ISM - Contract Law Seminar

Wayne State University, Detroit, MI

2627 Triggs Ave., Duluth, MN 55811

Google Voice: 218-***-**** Home: 218-***-****

***********@*****.***

http://www.linkedin.com/in/joeladamslogistics

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