Customer Service Representative

Yaseleen Rivera

Experienced Customer Service/Collections Representative

Allentown, PA

********.******@*****.*** - 484-***-****

WORK EXPERIENCE

Phone Banker 2

Wells Fargo Bank - Bethlehem, PA - November 2012 to Present

Responsibilities

Support inbound calls for banking customers including but not limited to selling products and services,

assist customer succeed financially,researching problems, file claims submit disputes,process stop payments,

transfers, research requests, and CD/IRA Rollovers.

Respond to emails. Attend continuing education and training sessions. Comply with all state & federal

regulations.

Accomplishments

Becoming a well balance banker. Recieving Service Excellance award. Meeting goals and assisting other to

perform at company standards.

Skills Used

Personal accountabilty,being well balanced to accomplish and meet goals on a daily basis. Ability to solve

problems. Positive voice tone. Communicating on a human level.

Bilingual Customer Service Representative

Sykes - Allentown, PA - March 2012 to Present

Partnership for prescription assistance.

Assisting callers with prescription and medication assistance who have little to know insurance for medication

coverage.

Collections Specialist/Agent

RMS/IQOR - Bethlehem, PA - May 2011 to April 2012

Collections Specialist. Inbound/Outbound 3rd Party party collections. Daily correspondence to customers

delinquent or past due on accounts. Via email.Educating customers of policy an procedures along with terms

and conditions for non fulfillment of contracts.

PCA/MED-TECH

SAUCON VALLEY MANOR - Hellertown, PA - November 2010 to July 2011

ASSISTED LIVING COMMUNITY,CARING FOR THE ELDERLY,ADMINISTERING MEDS,ASSISTING WITH

ADL'S.

RECEPTIONIST

CLASSIC AUTO SALES - Allentown, PA - June 2005 to February 2010

TAKING CUSTOMER PHONE CALLS,ORDERING CAR PARTS,BOOK KEEPING,FAXING CAR REPORTS

OBTAINING INFORMATION FOR & FROM CUSTOMERS.

CPR & FIRST AIDE CERTIFIED

BP, Respirations, and Medical Records

MED-TECH CERTIFIED

I completed a four year typing and technology class in high school upon recieving my diploma.I type 30-35

WPM.

I am skilled and knowledgable in the Medical Assitant Feild with height and weight, BP, Respirations, and

Medical Records.

EDUCATION

Willam Allen High School

June 2005

Associate in Medical Assistant

Lincoln Technical Inst - Lincoln

SKILLS

computer,customer service,multi tasking,cashier,housekeeping

ADDITIONAL INFORMATION

Recieved Employee & Performer of the Month On 2 separate occassions.Recieved several customer reviews

which were outstanding. In a 6 month period I went from a trainee to an agent earning all my quality goal &

scores as well bonuses. Also PCI compliance certified.

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