Customer Service Representative

Location:

Posted:

September 24, 2014

Karen Mabe

Utilizing **+ years of strong customer service

Las Vegas, NV

********@*****.*** - 702-***-****

Skills and Abilities

• National Career Readiness Certification (NCRC) - Gold Level

• Exemplary customer service skills with 15+ years of cumulative experience in retail grocery, bakery, quick

service restaurants, convenience stores, banking, medical office, and call center work.

• Leadership skills with 1 year of supervisory experience overseeing 7-10 retail associates.

• Outgoing, eager, quick learner, responsible, hardworking and multi-tasked oriented

• Computer and office skills: Able to answer multi-line phones and do customized software with light

keyboarding.

• 5+ years of Community Volunteer Work

WORK EXPERIENCE

Bakery Associate

Sam's Club - Las Vegas, NV - September 2010 to Present

Responsible for bagging, tagging and stocking bread. Assisted customers, decorated bakery goods, and did

daily inventorying.

Barista

Starbucks - Henderson, NV - July 2006 to January 2010

Provided outstanding customer service. Prepped foods, kept store cleaned and customer ready. Operated

POS register and did cash handling.

Teller

Money Tree, Inc - Henderson, NV - October 2005 to July 2006

Assisted customers with payday loans and did heavy cash handling, answered multi-line phones and verified

references for loans.

Receptionist

The Center - Las Vegas, NV - March 2005 to August 2005

Supported an 8 person holistic firm including massage therapists and medical practitioners. Answered multi-

line phones, greeted customers, scheduled appointments, did data entry, A/P, A/R and collected tenant rents.

Customer Service Representative (T-Mobile)

Encompass Teleservices - Las Vegas, NV - October 2004 to March 2005

Resolved customer complaints and issues for customers in a high volume call center including handling billing,

tech support and activations..

EDUCATION

Core Studies, Accounting

College of Southern Nevada - Las Vegas, NV

MIcrosoft Office Suite - Windows 8, Excel, Outlook, QuickBooks and Word

New Horizons - Las Vegas, NV

SKILLS

• National Career Readiness Certification (NCRC) - Gold Level