hospitality

**** ******** *****, *********,** *****************************@*****.***

Chasitie Lopez

Objective

Hospitality, guest service industry.

Experience

January 20,2012 – May21,2014 Kobe Japenese Steakhouse Kissimm

Host

Greet all guest, check in and observe for proper reservation.

Check with manager to assure there are no large or private parties that are not know about.

Plan out the seating chart and organize the reservations

Greets guests, escorts them to their table, pull seat out for the ladies, and present menus.

Make sure the server is aware they have been sat.

Keep an eye out that the dining room, entryway, bathrooms, and menus are kept clean throughout operatio

Attends to guest’s queries / complaints and coordinates activities of dinning room personnel to ensure pro

and courteous service to patrons is met.

Say good-bye to all of the guests. Check to see that everything was wonderful.

January 2011- September 2011 Baymont Inc

CHECK IN CLERK -

Highly skilled in greeting, registering, and assigning rooms to guests

• Proven ability to assist guests with room booking, changing and cancelling reservations

• Adept at computing bills, collecting payments, and making change for guests

• Hands-on experience in keep records of room availability and guests’ accounts, manually and by means of

computers

• Well versed in performing simple bookkeeping activities including balance of cash accounts

• Able to confirm customers’ credit, and establish how the customer will pay

• Demonstrated ability to review accounts and charges with guests for the period of the check out procedure

• Extremely capable of answering inquiries related to hotel services, registration of guests, and shopping, dini

leisure, and travel directions

Special talent for posting charges of rooms, food, liquor, or telephone calls to ledgers by hand and by means

computers

• Demonstrated expertise in providing and ensuring high-quality guest relations

• Knowledge of advising housekeeping staff when rooms are ready for cleaning

• Excellent verbal and written communication skills

• Dedicated and careful high level of accuracy and attention to detail

• Computer: MS Word, Excel, Outlook and PowerPoint

Education

November 2009- Liberty Highschool Kissimm

May 2012

Highschool Diploma

References

Johnnie Lopez – 646-***-**** ; Supervisor

Bridget Lavengine – 212-***-****

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