Customer Service Sales

Jared Grayson

*** ********* ******, *** *

Santa Cruz, CA 95060

*.******.*******@*****.*** - 415-***-****

EDUCATION

UNIVERSITY OF CALIFORNIA, SANTA CRUZ

Bachelor of Arts in Sociology

June 2014

SKILLS

. Excellent work ethics with regards to completing tasks and daily

responsibilities

. Experience with inside sales and outside sales through cold-calling,

visiting businesses, and closing deals

. Business management skills necessary to successfully manage a company

smoothly

. Outstanding customer service/relation skills to ensure highest quality

of satisfaction to clients

. Computer experience (Windows XP-present, Mac OS 10.5-present,

Microsoft Office, Adobe Creative Suite/Cloud)

EXPERIENCE

SNEDIGAR PUBLICATIONS & RESEARCH, Santa Cruz, CA

Office Manager April

2013 - present

. Divulged information to attorneys regarding calendar status, judge

availability, and likelihood of trial assignment

. Contacted 50-100 attorneys per day throughout California to attract

business and sell Trial Service & Jury Book products

. Generated over 100 new sales with attorneys through cold-calling and

selling benefits of Trial Service and Jury Book, as well as servicing

returning clients

. Managed schedules and workload for employees who work at Snedigar

Publications and Research

. Updated 6-page website with pertinent information regarding Trial Service

and Jury Book products

. Maintained and exceeded high levels of customer service by following up

with attorneys post-trial regarding customer satisfaction

Head Researcher October

2012 - present

. Researched 20 court calendars throughout state of California to extract

information

. Compiled data from public sources to produce Jury Book to attorneys and

paralegals doing voir dire

. Maintained contact with 50 court clerks by calling weekly to discuss

judge availability

. Developed relationships with attorneys by calling bi-weekly to encourage

uses of services throughout firms

BARRIOS UNIDOS, Santa Cruz, California

Kids Club Intern January

2014 - June 2014

. Interacted with 20 elementary and middle school students in an after-

school program

. Assisted students with completion of homework, leading to higher grades

during school

. Engaged in recreational activities to promote exercise and healthy food

choices

. Planned learning activities such as typing courses, research projects and

historical events to address with kids

. Co-facilitated events with students and faculty of Pacific Collegiate

School to share with elementary and middle school children

ENTERPRISE RENT-A-CAR, Fremont, California

Management Assistant

February 2011 - August 2012

. Managed start-up satellite branch for Fremont Enterprise's biggest

accounts, including Fletcher Jones & Car West Auto Body

. Trained and developed six employees for promotions to Management

Assistants & Assistant Managers

. Assisted in developing five branches in terms of income, number of cars

in fleet, and in sales

. Actively pursued and acquired multi-million dollar corporate accounts

through cold-calling by setting appointments, visiting companies and

offering benefits of creating new business

. Maintained and exceeded high levels of customer service and

professionalism by following up with customers during and after rental to

ensure highest satisfaction

Management Trainee June

2010 - February 2011

. Developed relationships with clients while assisting with rental car

needs by figuring out customer needs

. Consistently placed in the Top 15 in region with total revenue and sales

percentages by offering protection plans and luxury vehicles

. Enforced efficient and successful business practices, leading to

consistent high store satisfaction stores

. Generated five new accounts by visiting business parks and companies in

area in order to increase rental referrals

. Developed effective business management qualities needed to successfully

run a branch, promoted to Management Assistant in 8 months

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