Customer Service Medical Assistant

JUANITA D. MITCHELL

**** **** **** *** • Tampa, Florida 33610

813-***-**** • *********@*****.***

SUMMARY OF QUALIFICATIONS

Detailed-oriented, Medical Assistant with more than ten years of progressive, exemplary customer service

experience and strong interpersonal communication skills. Ability to engage analytical skills to improve a

medical office's productivity and visibility in the community. Skilled in the daily applications of responsibilities

utilizing an exceptional leadership style

PROFESSIONAL SKILLS & TRAINING

• Professional Telephone Skills • Customer Service

• Certified Unit Coordinator • Medical Assisting

• Licensed Practical Nurse Coursework • Administrative Support • Front Desk Management

PROFESSIONAL EXPERIENCE

Phlebotomist,

• DRG,Inc. Tampa,FL, 10/2013-06/2014

• Drew blood in ACLF’s

• Drew stat specimens

• On-call stats on weekly & weekends

• Deliver specimens and stats to hospital

Customer Service,

Quality Health Plans Tampa, FL, 2/2009-12/2012

• Function as a liaison between Health plan and PCP

• Ensure that all urgent calls are follow-up and addressed

• Assist with health needs associated with the QHP (benefit information, activities information and patient

educational material)

Medical Assistant,

Tampa Pain Management Tampa, FL 4/2008-1/2009

•Gave injections and treatments to over 60 patients

•Front desk duties check-in, check-out over 60 patients

Medical Assistant

Brandon Family Care Brandon, FL 10/2006-5/2007

• Recorded information on charts and gave injections and treatments to over 60 patients

• Handed instruments and materials to doctors as needed

Medical Assistant

On Assignment, Tampa, FL, 5/2004-9/2006

• Prepared treatment rooms for examination for over 60 patients

• Handed instruments and materials to doctor as needed

Unit Secretary/Front Desk 2002 to 2004

Brandon Regional Hospital Brandon, FL

• Performed secretarial duties for 14 doctors/2 ARNP

• Utilized knowledge of medical terminology and laboratory procedures

Phlebotomist,

Kindred Healthcare, Tampa, FL, 7/1999-7/2002

• Collected and withdrew blood from over 100 patients daily

EDUCATION

Leary Technical School, Tampa FL

• Certificate, 2012

Gulf Coast College Tampa, FL

• Associate of Science 2005

Hillsborough Community College Tampa, FL

• Associate of Arts 1986

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