Customer Service Sales
Resume:
Matthew Britcher
"Success is a state of mind"
Las Vegas, NV
*************@*****.*** - 702-***-****
WORK EXPERIENCE
Google Trusted Photographer (Contractor)
Google Business View - Las Vegas, NV - 2010 to Present
Sales and creation of Google Business View (360 Degree inside Virtual Tour) for all businesses in the Las
Vegas Metro area.
• Close and sign applicants and coordinate smooth integration into Google Business View.
• Research and develop new clientele for Google Business View, conduct initial call and face to face with
potential candidate. Client Acquisition, Relations, Maintains up-to-date knowledge of an ever changing platform
to ensure policies and procedures are in compliance.
• Create key measures of success and provide regular reporting and analysis to my Google Business View rep.
• Complete follow-up with each and every business participating in Google Business View once tour has been
completed.
Entertainer
Neon Desert DJ Services - Las Vegas, NV - 2008 to Present
Mobile DJ / Entertainer
Neon Desert DJ Services - 2008 to Present
Performed in corporate, social events and weddings!
• Night Clubs, Top 40, Rock, House, and Club!
• Very interactive and entertaining with the guests!
• Selected and played sound recordings.
• Applied several techniques such as cueing, equalization and audio mixing of two or more sound sources in
manipulating prerecorded music.
• Also applied slip-cueing, phrasing, cutting, beat juggling, scratching, beat matching, needle drops, phase
shifting, back spinning, and more to perform the transitions and overdubs of a number of sources in a more
creative manner.
MY INTERESTS: Photography, DJing Events, Surfing, Traveling Abroad, Church, Books, Blogging, Friends,
Motocross, Most of all my spending time with my dogs Scooter & Charlie!
Lead Recruit
Coldwell Banker Wardley - Las Vegas, NV - 2008 to 2012
Human Resources / Marketing Coordinator / Recruiting / School Admissions
Responsibilities:
• Utilize Internet, professional referrals/networking and social networking to identify and contact qualified
applicants for a position as a Real Estate Agent
• Close and sign applicants and coordinate smooth integration with identified licensee/broker for employee
on-boarding.
• Develop new sources to identify and proactively build a warm bench of talent, conduct initial call to potential
candidate. Talent Acquisition, Relations, Maintains up-to-date knowledge of current legal requirements and
government regulations and ensures policies and procedures are in compliance.
• Create key measures of success and provide regular reporting and analysis of recruiting effort.
• Enroll new candidates in the Real Estate School of Nevada to complete state required 30 hour real estate
course.
Radio Personality (DJ) Voice
Power Hit's - Bettendorf, IA - 2006 to 2008
Over
• High energy Radio DJ to a listening audience of over 200K!
• Select phonograph or digital recording to be played based on program specialty, knowledge of audience
taste, or listening audience requests.
• Comment on music and other matters of interest to audience, such as weather, time, or traffic conditions.
• Interview musical personalities.
• Interview members of listening audience who telephone musical requests.
• Write entries onto log to provide information on all elements aired during broadcast, such as musical
selections and station promotions.
Director of Customer Service
MCI Mass Markets - Iowa City, IA - 2001 to 2004
Director of Consumer Service
MCI Mass Markets - 2001 to 2003
Responsible for all call center management of four business areas, Home Essentials, Business Development,
Relocation, and Internet.
• Direct team of four business area managers and more than 45 customer service representatives in arranging
and carrying out set up of utilities and other services for new home owners prior to occupancy, covering tri-
state territory of Iowa, Illinois, and Minnesota. Our team handled over 28,000 customers per year.
• Oversee group managers to ensure all goals and objectives met, and assist in any type of issue resolution.
Act as final escalation point for any customer or vendor problems.
• Develop and implement all departmental operating procedures, incentive programs, sales policies, and
representative goals.
• Lead weekly meetings with managers and customer service representatives.
• Perform all hiring, training, and ongoing mentoring.
• Manager, Consumer Service (2003 - 2004). Oversaw more than 35 call center representatives and their
team leaders.
EDUCATION
Bachelors in Business Administration
Colorado State University
1997 to 2001
Associate of Applied Science (AAS)
Colorado State University
1997 to 2001
Associate in Music Business
Colorado State University
1997 to 2001
ADDITIONAL INFORMATION
More than 4 years' experience in center management, with over 9 years of sales, 3 years of Radio
Broadcasting, and 14 years mobile DJ experience. Highly skilled in training and supervision of customer
service representatives. Knowledgeable in all aspects of management. Adept at developing and implementing
policies and procedures. Proven ability to lead and direct multiple business groups. Dedication to highest levels
of customer satisfaction. Able to create and conduct training programs. Highly familiar with negotiating and
managing vendor and partner contracts. Outstanding presentation, motivation, and communication skills.
COMPUTER SKILLS: Windows 95-2000, XP, Vista, Windows 7&8, Word, Excel, PowerPoint, SAMS,
PowerBuilder, Service Engine, Updesk, Sam Broadcaster
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