Customer Service Information Technology

Premal Patel

Iselin, NJ

*********@*****.*** - 732-***-****

• More than 6 years' successful experience in data processing and data QC with recognized

strengths in eDiscovery, problem-solving and trouble-shooting, and planning/implementing

proactive procedures and systems to avoid problems in the first place.

• Possess solid computer skills.

• Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word.

• Ability to train, motivate and supervise customer service employees.

• A team player, acknowledged as "Quality eDiscovery Professional".

Senior Quality Control Analyst (Team Leader)

WORK EXPERIENCE

Data Process QC Engineer

Capital Novus Logical Software Solutions Pvt. Ltd. - Gandhinagar, Gujarat - July 2008 to July 2014

Privately Held; 201-500 employees; Information Technology Services Industry.

July 2008 - July 2014 (6 years 1 month) Building A-501, "Mind Space",

IT/ITes SEZ, Koba, Gandhinagar - 382009. Gujarat India.

Information Technology Centre, Autodesk Inc. India.

Data Process & Data QC Engineer

Capital Novus - 2008 to 2014

EDUCATION

Doctor

Open University - Ahmedabad, Gujarat

2007 to 2007

Telecommunications

Aptech - Gujarat, IN

2000 to 2001

Networking and Telecommunications

Information Technology Centre - Gujarat, IN

2000 to 2000

Computer Programming

Information Technology Centre - Gujarat, IN

1998 to 1998

ADDITIONAL INFORMATION

Computer Skills.

Gujarat University, Ahmedabad. Gujarat, India.

Bachelor of Commerce (B.Com.), Accounting, Business Statistics, 1993 - 1995

National Cadet Corps (NCC), Govt. of India

"C" Certificate, Defense, 1993 - 1995

Grade: C

Activities and Societies: Training taken from Ministry of defense Govt. of India.

Army Attachment Camp from 16 Aug. 1993 to 30 Aug. 1993 at Jamnagar.

Gujarat, India.

Annual Training Camp from 7 Nov. 1994 to 18 Nov. 1994. at Dahod. Gujarat.

India.

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