Customer Service High School
Resume:
Las Vegas NV *****
*******.******@*****.***
Chelsea lackey
I would like to work for a company that will enhance the skills that I already possess from 10
OBJECTIVE
years of customer service, as well as provide the opportunity for personal and professional
growth.
•
SKILLS & Ability to perform essential functions with little to no supervision
ABILITIES
• Excellent communication skills, particularly the ability to listen, understand and explain
relevant information to customers and others
• Strong telephone skills, able to communicate effectively in stressful situations
• Able to manage and organize multiple priorities at the same time
• Excellent problem solving skills
• Very detail oriented
• Capable of utilizing various computer programs from proprietary systems to MS Office
products
• Able to work independently or with a team
• Strong decision making ability
EXPERIENCE CLERK, UPS STORE, NEVADA
March 2014 - Present
• Resolve customer complaints to ensure timely resolution and customer satisfaction
• Provide outstanding customer service to walk-in and telephone customers
• Receive and process all packages and mail with accuracy and in a timely manner
• Assist customers with copying documents, faxing forms and mailing parcels
• Process store inventory weekly
• Responsible for opening and closing procedures
• Utilize tracking software to assist customers
• Follow up with mailbox customers on status of their mail
• Recommend store items to customers when needed
SERVER, WESTCLIFF STATION, NEVADA
August 2013 – October 2013
• Greet guests in a polite and friendly manner
• Serve guests in a timely manner
• Handle payment transactions at point of sale system
PRE-PAYOUT CLERK, RIO HOTEL AND CASINO, NEVADA
May 2013 – October 2013
• Happily greeted guest players in a polite and professional manner
• Entered player’s data into proprietary tracking system
• Assisted guest players with any and all questions
RECEPTIONIST, FAST LAP INDOOR KART RACING, NEVADA
October 2010 to November 2012
• Processed all site sales daily
• Booked all group events via email and telephone
• Followed up with customers on event bookings
• Responsible for daily opening and closing paperwork
• Assisted with resolving any customer issues
CAREGIVER, PINNACLE COMMUNITY SERVICES, NEVADA
March 2009 – October 2010
• Maintained CPR and Medication Handlers certifications
• Data entry for activities logs
• Provided friendly and professional care for elder guests
CASHIER, SUBWAY AND WINCHELL’S, NEVADA
May 2007 – February 2009
• Rang-up customers for meals and always gave correct change
• Took customer orders and made sure all orders were to customers satisfaction
• Cleaned main lobby and preparation stations
• Made sure to restock displays and ingredients as needed
CIMARRON HIGH SCHOOL LV NV
EDUCATION
Received diploma in 2007
AVAILABLE UPON REQUEST
REFERENCES
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