Customer Service Sales
Resume:
CRAIG A. BROUILLETTE
**** ***** ***** **. *. ( Daphne, Al 36526
************@*****.***
Employment History:
AM/NS - Calvert, (Thyssenkrupp Steel) Calvert, Al ( Jan. 2010 -
Present
Team Manager - Special Products
. Developed customer base for all non-prime products
. Developed pricing model for all non-prime material
. Worked with IT to develop reports needed to perform daily tasks and
monitor performance
Contributed to writing Special Product policies and work instructions
Mentored the group with the sales process and managing customers.
Presented scrap contract analysis and recommendation to senior
management
J.M. Steel Services, Inc., Willowbrook, Illinois ( Nov. 2007 - Jun.
2009
Purchasing Manager
. Purchased excess prime steel on a daily basis from all domestic
mills
. Managed five district sales reps. Created territories, monthly
targets and profit margins.
. Negotiated short-term and long-term pricing for steel, processing,
and storage charges
Managed $11 million of inventory that was located throughout the
United States
Total Safety U.S., Inc., Griffith, Indiana ( Jan. 2007 - Nov. 2007
Midwest Account Manager
. Generated business in previously undeveloped market.
. Created integrated Safety solutions for corporations while being
sensitive to economic concerns
Constructed complex service programs maintaining P\L responsibility
through life cycle of agreements
. Led commercial sales force with accurate budget projections and
market analysis.
Mittal Steel, Inc., Chicago, Illinois ( Dec. 2000 - Jan. 2007
Order Specification Engineer ( Nov. 2005 - Jan. 2007
. Study mill practices and cost structure to offer recommendations
with the purpose of increasing productivity and lowering internal
cost.
. Reviewed all purchase orders related to Cold Roll for mill
capability and qualification.
. Allocated orders to a specific mill based on quality, cost, and
delivery requirements.
Product Control Inquiry Group ( May 2004 - Nov. 2005
. Priced all inquiries fielded by outside sales reps by reviewing
profitability and allocation.
. Gathered market intelligence from outside reps. and report
information to organization with the purpose to develop monthly and
quarterly revenue plans.
. Reviewed all orders to minimize product liability and enter PO's
into system.
. Member of the selection team to interview and evaluate potential
candidates for inside and outside sales positions.
Outside Sales Representative ( May 2002 - May 2004
. Acquired new business while maintaining and growing existing
customer base.
. Developed and nurtured professional relationships with Corporate
Purchasing Managers and Company Officers.
. Responsible for negotiating tonnage and price with emphasis on
maximizing NRP.
. Managed over $60 million in annual revenue.
. Introduced a new industry for our cold rolled product to the
organization that consumes approximately 300,000 tons annually.
Succeeded in developing a new product for the welding wire
industry.
CRAIG A. BROUILLETTE
7795 Eagle Creek Dr. W. ( Daphne, Al 36526
************@*****.***
Employment Continued:
Mittal Steel, Inc., - Continued
Inside/Outside Representative ( Dec. 2000 - May 2002
. Responsible for all aspects of the sales entry and customer service
process.
. Communicated with customers and mill operating departments to
prioritize material and scheduling shipments of ready material.
. Entered and priced orders.
. Trained new hires on desk management, customer service
responsibilities, mill processes, and customer
Clifford-Wald & Co., Palatine, Illinois ( June 2000 - Dec. 2000
Account Representative
. Responsible for selling large document solutions to medium and
large manufacturers, engineers, architects, and government
agencies.
. Primary duty was to generate sales in an assigned territory of
Chicago and Northern Indiana. Sales goal for fiscal year 2001 was
to exceed $700,000.
. Excelled at managing sales cycle from initial contact through
negotiations.
. Succeeded in generating leads through cold calling, tele
prospecting, Internet research and referrals. My process was
incorporated into the company's training program.
. Sales strategy used was the consultative approach in order to
build a relationship to find out the clients needs and wants.
Offered solutions that incorporated demonstrations of the
equipment, cost analysis, referencing, and contract negotiations.
TestAmerica, Inc., Merrillville, Indiana ( Feb.1997 - June 2000.
Regional Account Manager
. Managed a $2 Million territory selling to mid and large industrial-
manufacturing firms (OEM's), consulting engineering firms, and
government agencies.
. Managed daily sales, marketing, and customer service activities
for the Merrillville Customer Service Center.
. Achieved a 20% growth-rate in budgeted revenue
. Oversaw General Motor's air monitoring program for the Delphi-E
plants located in Saudi Arabia, China, Mexico and three plants in
the United States. Wrote quarterly reports for each plant involved
in the program.
Midwest Engineering Services (MES), Champaign, Illinois ( Aug. 1996 -
Feb. 1997.
Engineering Technician
. Duties were to perform laboratory tests on soils such as:
moistures, proctors, hydrometers, permeability tests, and concrete
strength tests.
Education:
University of Illinois at Urbana-Champaign, Bachelor of Science,
Environmental Sciences and Natural Resources, May 2000.
Certifications:
Targeted Selection ( Development Dimension International (DDI), 2003
The Executive Technique ( The Connellan Group, 2003
Win-Win Negotiations ( Ross R. Reck, Ph.D., 2002
Time Management ( Franklin Covey, 2001
Customer Interaction ( J.A.M. Consulting Group, Inc., 2001
Total Quality Management (TQM) ( Luftwig & Associates, 2000
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