Customer Service Manager

JOSEPH A. MEROLA

**** ****** **** **. *********, NV 89002 **********@*****.***

TEL 702-***-**** CELL 724-***-****

P rofile

Over ten years background of management experience in food service. A strong leader with extensive team building

experience. Excellent inter personal and mediation skills. Adept at inventory control and staffing to maximize gains and

cut losses. Increased profit by 20% at two locations through strong dedication and commitment to customer service.

E xperience

GENERAL MANAGER VILLA ENTERPRISES WASHINGTON, PA 2012-21014

-Implement business goals and company standards through management of all aspects of the business to

increase profit and improve customer service

-Manage scheduling, hiring, training of all positions, disciplinary actions and promotions for a staff of up to twenty

-Implemented proper cash handling procedures and training for staff and management staff

-Utilized Microsoft Office and Excel to adjust budgets and set realistic goals for growth of the business

-Placed all bulk orders and performed all inventory counts to establish a plan to maintain cost below the budget

-Established a catering service through excellent customer service and advertising that increases sales by 20%

ASSISTANT MANAGER ARBYS WASHINGTON, PA 2011-2012

-Established the standard for the closing shift according to Arbys expectations while assisting the General Manager in

training the closing employees

-Assisted in hiring and training for all shifts as well as disciplinary actions

-Implemented proper cash handling procedures and training for staff and management staff

Education

Slippery Rock Area High School Slippery Rock, PA

Skills

-Proficient with Microsoft Excel and Microsoft Word

-Experience with establishing a customer base through excellent customer service

-Ability to work with several operating systems including all Windows programs and Mac

Referrals

Ralph Buongiovanni - District Manager Villa Enterprises - 724-***-****

Jose Martinez - Assistant Manager Villa Enterprises - 724-***-****

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