Customer Service Sales

V IRGINIA E. HERNANDEZ

**** ******** **, #*** *******, TEXAS 77007

CELLU LAR 713-***-**** * EMA IL *.**************@*****.***

Summary

Motivated, dependable and highly efficient. Proven leadership with excellent communication

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abilities. D iverse experience and eager to grasp new skills.

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Special Skills & Knowledge:

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Bilingual: Spanish, Speak & Read

Recognized as subject matter specialist in numerous projects

Ability to work under pressure as well as a fast paced environment, with litt le supervision

Security clearance for ports and freight forwarders – T.W.I.C Card owner

Proficient in RMS & RSS systems(Retek merchandising & scanning system)

Manager development :coaching for peak performance, Time Management, Effective people skills

Professional Experience :

Nordstrom, Houston, TX

Logistics Operations Assistant 2010-Current

Assisted in managing and coaching a 8 person delivery/inventory control team

Material management of all incoming and outgoing merchandise for the Houston full line store.

Provide excellent customer service and liaison for clients and sales staff.

Coordinator for Corporate Vendor Events for fashion shows and sales events, setup and

b reakdown of equipment

Mailroom supervisor, t raining and coaching of new employees and document control

Direct support to Store /Regional manager

Proficiency in vendor/distribution center returns and t ransfers

Office Runner(handcarry)

Hall’s Ship Supply Ltd. Houston, TX

Courier/Material Management 2005-2010

Supervision support of 10 employees

Assist operations manager in delegation of duties

Obtain quotes and vendor relations

Coordinate t ransports in accordance with account requirement

Procurement for maritime vessels both domestic and international

Inventory control and data processing

Material & mail management of both departments

Provide sales representation and Translator Rep to vendors and vessel management companies

Dispatcher & Courier/driver(office runner)

U PS Domestic Store #1719 Houston, TX

Store Manager 2001-2004

Supervision support of 3 staff employees

Oversea store level operations, including outside vendor relations

Merchandising and inventory control

Document and mail management of International and Domestic parcel

Ensured excellence in customer service and resolved in-store problems

Maximize sales and profitability, reaching established sale goals

Education :

2001 Concentration on Criminal Justice H .C.C. Town & Country

1999 High School Graduate Robert E Lee High School

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