Customer Service Human Resources

Jillian Ellis

*** ****** ******, *** ****, PA ***56 717-***-**** *********@*****.***

SUMMARY

Innovative HR Assistant with some HR experience and a versatile skill set including over 8 years in customer service, facilities maintenance,

sales, and accounting support. Possesses a team-oriented mindset with strong interpersonal skills including experience working with clients

from geographically and culturally diverse backgrounds. Successfully balances multiple projects, self-driven and used to working both

independently and collaboratively.

CORE COMPETENCIES

Human Resource Information Systems Experience Domestic/International Event Planning

Talent Coordination Fundraising

Customer Service Organizational Design (Polices/Procedures)

PROFESSIONAL EXPERIENCE

System One – Hershey, PA

HR/Claims Assistant (November 2013 – Present)

Onboarding – Assist candidates over the phone or in person with the application process and ensure that hired candidates go through the

onboarding process successfully.

Employment Verification Screening – Administer and track work and identity verification screens.

Orientations/Manuals – Assist the Vice President and Operations Manager with re-writing and editing employee manuals, and created

tailored orientations for new hires.

HR Administration – Assist On-Site Performance Supervisors and recruiters, by maintaining records in Bullhorn, our Human Resources

Information System.

Assisting with claims in our Workman’s Compensation office including tracking employee absences following on-site injuries,

following up with doctor’s offices for those employees who are treating, ensuring that labor law and OSHA posters and information are

available to our on-site staff, and contributing to our monthly Safety Newsletter.

Wolf Furniture – York, PA

Customer Service (April 2013 – November 2013)

Assisted customers with their purchases and questions over the phone and in person.

Maintained customer database and handled daily transactions.

Assisted customers during the financing process and provided ongoing support in the event they had questions or issues with the credit

company.

Ran end of day reports and deposits, and was responsible for opening and closing the customer service desk several times each week.

Pennsylvania State System of Higher Education – Harrisburg, PA

Special Projects Assistant (January 2013 – April 2013)

Assisted the Strategic Project Specialist with a company-wide change from paper legal records to electronic on a temporary basis.

The Van Tharp Institute (Education for Traders) – Cary, North Carolina

Customer Service Manager (March 2007-October 2012)

Training Staff - Assisted in training new employees by teaching them about our products, key concepts, computer programs, and

providing support for their on-going questions.

Global Experience – Assisted clients world-wide with all customer service, travel, and shipping questions. Coordinated with

international travel and printing companies to coordinate international workshops.

Project Management - Managed and oversaw logistics for local and international workshops from start to finish. This included

customer correspondence, instructors’ itineraries, catering, food preparation, set up and upkeep of the facilities, and on-site support at

the workshops to welcome and check in participants and support their on-site needs.

Customer Service – Supported customers over the phone or in person with their questions, choosing products, returns, shipping, and

post shipping/support.

Administrative Assistance – Assisted the VP of Marketing and Operations as well as the company owner with various projects including

marketing, mailing lists, compiling and managing data, and filing on an as-needed basis.

VOLUNTEER EXPERIENCE

Western Carolina University (A Campus of the University of North Carolina)– Cullowhee, NC

HR Co-Consultant January 2013- 2014

Asheville-Buncombe Community Relations Council (January 2013 - May 2013)

Co-consulted with the Executive Director to create a 360 performance evaluation for staff, the Executive Director, and volunteers.

Green Opportunities (August 2013 – December 2013)

Co-consulted with the Operations Manager to create a new policy roll out plan including a presentation, FAQ Handout for managers,

and an implementation handout.

Non-Profit Coordinator for Dr. Marie-Line Germain (August 2013 – August 2014)

Assisted professor with finding Non-Profits for teams to work with and completed a needs assessment for each Non-Profit. Handled all

communications between teams and Non-Profit contacts throughout the projects..

Assisted Dr. Germain by creating video podcasts for her role as Book Review Editor for the European Journal of Training and

Development.

Co-created a non-monetary incentive plan for Non-Profits, as well as a Guide to Unionization for Small Business (full text can be seen

at http://docdroid.net/f6rf ), as resources for a new HR Center being created by Western Carolina University.

Heavenly Paws Animal Shelter

(January 2013 – July 2014)

Volunteer Fundraiser

Co-created a semi-annual fundraiser for the shelter.

Have held 3 fundraisers semi-annually and raised over $9,000 so far.

Coordinate venue, over 20 vendors, other volunteers, cash and item donations, bake-sale, and raffle sales.

Create marketing materials and marketing plans to advertise our events.

Handle wrap-up activities such as thanking organizations, making sure organizations have documentation for their taxes, and clean-up.

TECHNICAL SKILLS

Microsoft Office Suite, Prezi, QuickBooks, Microsoft Access, Kickstart Shopping Cart, Survey Monkey, Bronto, Bullhorn, First Advantage,

ADP, Microsoft Paint, Social Media sites.

EDUCATION

Western Carolina University (A Campus of the University of North Carolina)

M.S. in Human Resources, August 2014

University of North Carolina at Chapel Hill

B.A. in English, May 2005

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